Window World Complaints and Reviews

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Window World
Main address: 118 Shaver Street 28659 N. Wilkesboro NC
(866) 740-2100; (336) 667-2100, (336) 667-9100, Service@WindowWorldInc.com
  • 233+5 mobile complaints
  • $200K claimed losses
  • $854 average
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  • 12 hours ago
  • Repairs
  • Cedar Rapids, Iowa
  • Bad Customer Service And Business Practice
  • 2
  • 2
  • 64

I am submitting this complaint on behalf of my mother. She has been a Window World customer for years and has always been happy with them. In fact she referred many people to the company because of how happy she had been. That all changed about a month or so ago. My mother called into the Cedar Rapids Iowa office and spoke to a girl by the name Amber. At first she was pleasant and kind then... Read more

Was this review helpful? 1 1

The contractor that came and installed my windows was very unprofessional did a really bad job the windows are undeveloped and will not shut rite he did not put in a proper header for the over sized windows the outer trim has came off and it was supposed to be a one day job that took 2 and he still didn't finish can add pics later Add comment

     

  • Sep 25
  • Installers
  • Windows Installation
  • 153

The installation involved nine windows and the two installers were done in one day. Because of a problem with the foundation being slightly off on once side of the house the windows were off left-to-right. I told the installers to compensate for the "slant" and make the windows level. End of day the lead guy said, "Hey, lady, did you know your windows are off left-to-right by one quarter inch?" ... Read more

Was this review helpful? 1 1

     

  • Sep 20
  • Installers
  • Ames, Iowa
  • Incorrect Measure Windows
  • 1
  • 1
  • 412

We ordered 9 windows. The salesman measured and ordered "replacement windows. No photos were taken for our file. Installation team 1 arrived and said what we needed was "new construction" windows and that he wasn't equipped to install what was on his truck. WW arranged for a 2nd installation team and sent the same windows and team 2 agreed that the process management instructed them to use to... Read more

Was this review helpful? 6 4

     

  • Sep 19
  • Installers
  • Lawrenceville, Georgia
  • Window Installation
  • 214

Window World scheduled three 8+ hour installations for the same Saturday installation with just a two person "team" to install, which is physically impossible to accomplish. I had called to schedule my 13 window installation 2.5 weeks in advance to secure a June 7th delivery and installation. I did not receive a phone confirmation the day before my installation nor did anyone call me the morning... Read more

Was this review helpful? 6 1

     

  • Sep 16
  • Installers
  • Indianapolis, Indiana
  • Unprofessional Window Installation
  • 214

THE ADD FOR WW SAID INSTALLED BY THEIR TRAINED TECHS, THAT IS A LIE,MY HORRIBLE JOB WAS DONE BY SHODDY SUB-CONTRACTOR. IT LOOKS TERRIBLE,THEY LEFT A BIG MESS INSIDE AND OUT. THE WIND BLOWS IN WHERE NO SEALING WAS DONE. WHEN I CALLED THE OWNER HE HUNG UP ON ME. WINDOW WORLD SUCKS!! THE EVANSVILLE OWNER SUCKS DOUBLE !! THE OWNER IS A *** THE OWNER IS A CROOK THE OWNER IS A SELF SERVING,NON CARING... Read more

Was this review helpful? 7 3

     

  • Sep 12
  • Ex Employees
  • New Hampshire, United States
  • Window Installation Experience
  • 2
  • 2
  • 768

I was actually employed by window world. I had previously been an installer for a reputable company for 14 years. After one day on the job it was clear to me that this is the "fast food" "red light guarantee" type of outfit. Their windows are installed without wood stops unless they are previously existing. These are the wood strips that provide structure for the vinyl to rest against, as well as... Read more

Was this review helpful? 8 2

     

  • Sep 11
  • Installers
  • Newark, New Jersey
  • Window Installation
  • 1
  • 1
  • 200

After waiting for 5 weeks, all the windows came in wrong size! They blame the homeowner that the framing was altered even when they were the ones who took out the existing windows. After requesting for a refund, they threaten the us with a "lien" on property! Ended up costing the us $1500 extra to fix the entire framing openings to installed the wrongly measured windows. It was impossible to... Read more

Was this review helpful? 8 3

Window World said they were coming to measure from 11 to 1. Didn't show didn't call. Representative showed up 1/2 hr late. Smelled of cigarettes with a strong hint of beer. Barely held tape steady enough to make measurements before leaving without explanation for lateness. Add comment

     

  • Sep 03
  • Installers
  • Doylestown, Pennsylvania
  • Windows Replacement
  • 619

I got a quote from window world because I did not have time to replace them myself. I work full time and have a 6 month old. Salesman was alright not great but not bad. The problem started when the contractor showed up to measure the Windows. He showed up in flip flops, very unprofessional. The first thing he said was "who do I know here, someone requested me." We did not know nor request him. He... Read more

Was this review helpful? 7 7
 
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