Window World Complaints and Reviews

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  • Customers like
    • Nothing at this stage of the game2
    • Love1
    • Warranty and the windows1
  • Customers don't like
    • Lack of customer service13
    • Customer service and quality8
    • Unprofessional installation8

  • 20 hours ago
  • Advertisements and Cons
  • Milton, Tennessee
  • Vinyl Windows
  • 1
  • 1
  • 25
  • REVIEW RATING 5/5
Window World - Windows improperly installed, leak from window in kitchen.
1 of 4

Had these windows installed in 2008. Noticed a leak in the kitchen. After several calls and visits, I find out these windows are not installed properly, no J Channels, just flat flashing up against the outside windows. A total of 8 sashes being replaced because of argon leak, one more waiting to be ordered. Most of the repair work was redone on July 29, 2015. The cleanup wasn't as thorough.... Read more

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  • 1 day ago
  • Installers
  • Denver, Colorado
  • Window Installation
  • 65
  • REVIEW RATING 5/5

Read for yourself and decide if you would ever give this company money or invite them into your home:We purchased 5 windows and 1 sliding door on 11/19/14 for $3482. Installation was in 1/15, and we were charged $950 in labor. On 5/9, after the first heavy rainfall, we first noticed water leaking from the bottom corners of 2 windows. Water flowed down the wall, pooled in the ceiling downstairs... Read more

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  • Jul 29
  • Installers
  • Linden, New Jersey
  • 55
  • REVIEW RATING 4/5

I happen to open my windows downstairs the other day and when I went to close and lock them they would not lock. I called and no one returned my call. I called again and it was almost 5 pm and then Zi got the call. I told them the problem and he said someone would contact me. Well that was 3 days ago. This is the second time they did not lock. After they were installed in 2012 or 2013 not long... Read more

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  • Jul 29
  • Advertisements and Cons
  • Houston, Texas
  • Window World Windows
  • 69
  • REVIEW RATING 4/5

Hello, I live in Houston, TX. I had window world replaced all the windows in my home. The company stated that the windows are life time guaranty; but anytime that I have a problem with the window, I called them and received an appointment but no one show up. I usually had to call them and make an appointment the second time before some one show up. The last appointment last that I got, the... Read more

Was this review helpful? 0 0

  • Jul 29
  • Installers
  • Cary, North Carolina
  • Window Door Installation
  • 39
  • REVIEW RATING 4/5

I ordered windows and was told 3 weeks by the salesman. I called and was told it was more like 6 weeks and they would be installed the 2nd week of July. At 7 weeks I called and was told the guy who schedules that will be out for the week (?)... I then asked about what happened with their timeline and was told I needed to schedule my install (wtf) which I was told was done. I scheduled painters,... Read more

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  • Jul 29
  • Installers
  • Spottsville, Kentucky
  • 49
  • REVIEW RATING 4/5

Salesman came to home , we placed order and paid half down. We were told it would be 4-6 wks for window to be in. At 6 wks I called to discover window had never been ordered. The same day WW sent someone out to measure window again. At another 4 wks , window was delivered only to find it was too large. We called to speak with manger or owner of the Evansville IN store several times only to be... Read more

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  • Jul 27
  • Home Construction and Repair
  • Covington, Kentucky
  • Replacement Window
  • 108
  • REVIEW RATING 4/5

I have been waiting for a month for service on two of my windows. The first window that didn't work was fixed in a timely manner. I was a little upset when the first window broke as the windows were only a few months old 2 to be exact, now I am waiting for window #2 and #3 to be fixed. My windows are now seven months old and I have had 3 broken windows. They advertise that you can stand on their... Read more

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  • Jul 23
  • Building Products
  • Nashville, Tennessee
  • Window World Windows
  • 318
  • REVIEW RATING 5/5

I ordered my windows in May 2nd 2015 and they came 4 weeks later. after 9 of the windows were installed I notice the color on the inside that was to match the wood trim was too dark and not the right color, so the installer had to stop. It was like pulling teeth to get the rep. back to my house to make it right. My windows were ordered again July 20th 2015, after several phone calls. The windows... Read more

Was this review helpful? 1 2

We ordered 14 windows from Window World Orlando in March. They were installed four weeks later. We are very pleased. Very good instsllers. Our energy bills are way lower. Duke Energy gave us $250 back too. Overall very happy. Add comment

Great salesman, he was out last week to wynne ar. We purchased Windows asap and want the work done to house very accurate. ! Add comment

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