Window World Complaints and Reviews

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Window World
Main address: 118 Shaver Street 28659 N. Wilkesboro NC
(866) 740-2100; (336) 667-2100, (336) 667-9100,
  • 238+5 mobile complaints
  • $210K claimed losses
  • $851 average
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  • Oct 16
  • Installers
  • Houston, Texas
  • Replacement Windows
  • 340

We had all our windows replaced in Oct 2012 and thought all was good. We were going through the process of changing home owner's and windstorm insurance when we discovered all WAS NOT good. Our window install never passed inspection by the engineer and Window World never followed through! I had to threaten to get the BBB and an attorney involved to even get a call back. The installer and the... Read more

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  • Oct 07
  • Installers
  • State College, Pennsylvania
  • Windows Delivery
  • 1
  • 1
  • 384

Window World of Altoona, Pa. Placed order on Thursday August 28,2014 signed contract with Approximate Start & Completion Date of 3 weeks. On Monday tried to cancel because of delivery time but was told from Chad not to worry I would have window sooner than expected re-ordered same widow September 1, 2014 with a 3-4 week delivery. As of October 7, 2014 no window as promised because one of... Read more

Was this review helpful? 4 7


  • Oct 04
  • Installers
  • Houston, Texas
  • Window Installation Appointment
  • 297

I ordered windows on July 26th. I was told it would take 4-7 weeks before the windows would come in and could be installed. After me having to call to schedule my first install, the installers never showed up and did not call to let me know. They rescheduled right away and then cancelled again on the day of install again. It has now been ten weeks three reschedules and this last one told me he... Read more

Was this review helpful? 5 6


  • Oct 03
  • Home Construction and Repair
  • Toledo, Ohio
  • Window Trim
  • 194

Scheduled to finish outside trim work on a bay window 10/03/2014. Window World was a NO SHOW NO CALL. At 2:45 PM I called the 1 800 number transferred to Kaitlyn who says "Oh I'm so sorry didn't anyone call you." "We can't do the work when it rained." I have been waiting over a month for them the finish the trim on 3 windows. I guess I'm asking way too much. So now I'm back to waiting again... Read more

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  • Oct 02
  • Installers
  • Fort Washington, Maryland
  • Wrong Window Measuring
  • 2
  • 2
  • 336

I wanted to replace 3 of my builder grade windows. The salesman that came was rude. It should have been an indication about this company. When I talked to the management, they sent the second one, much more polished and we agreed on replacing one picture window in my staircase and two in my kitchen. And then came the measuring "specialist" who didn't have a ladder and had to improvise to measure... Read more

Was this review helpful? 4 1


  • Oct 01
  • Repairs
  • Cedar Rapids, Iowa
  • Bad Customer Service
  • 17
  • 17
  • 551

I am submitting this complaint on behalf of my mother. She has been a Window World customer for years and has always been happy with them. In fact she referred many people to the company because of how happy she had been. That all changed about a month or so ago. My mother called into the Cedar Rapids Iowa office and spoke to a girl by the name Amber. At first she was pleasant and kind then... Read more

Was this review helpful? 8 4

The contractor that came and installed my windows was very unprofessional did a really bad job the windows are undeveloped and will not shut rite he did not put in a proper header for the over sized windows the outer trim has came off and it was supposed to be a one day job that took 2 and he still didn't finish can add pics later Add comment


  • Sep 25
  • Installers
  • Windows Installation
  • 366

The installation involved nine windows and the two installers were done in one day. Because of a problem with the foundation being slightly off on once side of the house the windows were off left-to-right. I told the installers to compensate for the "slant" and make the windows level. End of day the lead guy said, "Hey, lady, did you know your windows are off left-to-right by one quarter inch?" ... Read more

Was this review helpful? 3 3


  • Sep 20
  • Installers
  • Ames, Iowa
  • Incorrect Measure Windows
  • 1
  • 1
  • 541

We ordered 9 windows. The salesman measured and ordered "replacement windows. No photos were taken for our file. Installation team 1 arrived and said what we needed was "new construction" windows and that he wasn't equipped to install what was on his truck. WW arranged for a 2nd installation team and sent the same windows and team 2 agreed that the process management instructed them to use to... Read more

Was this review helpful? 7 4


  • Sep 19
  • Installers
  • Lawrenceville, Georgia
  • Window Installation
  • 318

Window World scheduled three 8+ hour installations for the same Saturday installation with just a two person "team" to install, which is physically impossible to accomplish. I had called to schedule my 13 window installation 2.5 weeks in advance to secure a June 7th delivery and installation. I did not receive a phone confirmation the day before my installation nor did anyone call me the morning... Read more

Was this review helpful? 8 1
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