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  • Customers like
    • Warranty and the windows 3
    • Look of the windows 2
    • Price 2
  • Customers don't like
    • Lack of customer service 14
    • Customer service and quality 9
    • Unprofessional installation 9

I call to get an estimate on replacement windows. It's February and I'm told it's a minimum of six Windows. Don't try to pressure me into six if I only need three. Ridiculous!!!!!!!! Add comment

like many others, I waited forever for my windows (5 weeks turned into 3 months) with no word or update from the company. When the installation finally happened (they didn't call me, I called them) one window was broken. Cardboard was taped in its place and I waited another 6 weeks for a replacement. No phone calls to apologize for inconvenience or to update on delivery. When I suggested some... Read more

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Very poor customer service, bad attitide from the local office in Pensacola, FL. Shortly after installation 2 locks broke on windows. After many months of making the office personnel aware of problem including several phone calls to office personnel, I am still waiting for a fix. Again, very bad attitude from office personnel. Add comment

Ordered windows on October 17, 2015. Was promised delivery and installation in 8 weeks. Gave a deposit of $9000.00 It is now February 9, 2016. Can not get a return call from corporate. Cannot get franchisee to return a call. My exterior work ona home renovation has now been delayed 6 weeks. If in San Francisco Bay Area or Sacramento, Use anyone but these people. Am going to have to go to the... Read more

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The WORST customer service! From Fred, who no longer is with the company (wonder why--maybe poor customer service) to Patrick to Robert (who I could never speak with). NO one there seems to have a last name as I had asked for Robert's last name so I could send a letter about the FANTASTIC service I received -- NOT! When you have a manager, Patrick, scream at you on the phone something is... Read more

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My family and friends all have had window world windows for nearly 20 years, and the company actually stands behind their lifetime warranties. Every time something seemed off they quickly sent a rep to resolve the problem. I really think their competetors are posting false reviews in attempt to steal business! No one comes close to their prices and their warranty is unmatched for windows. Also my... Read more

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Terrible customer service! Installed windows and siding on a rental property in Midlothian, VA, outside Richmond. I live two hours away and would drive up to supervise the job. The first time I came up, three of the windows they brought were the wrong size, requiring another trip up. The next time, I sat in my truck outside of the property for four hours waiting for them to arrive, when told... Read more

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Our experience started off very well and we were impressed. We were given an awesome price quote for all our windows, which included six arched windows. All our windows were to be installed the same day, two weeks before Thanksgiving. The Square windows were installed perfect and professionally. The Arched windows is where the trouble started. First, not all the parts were ordered, or course... Read more

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I have never in my life experience the rudest lying group of managers at Window World of VA. I was contact October 12, 2015 to schedule an appointment tomhave my windows measured. I informed the company i hadvto leave my home by 12:30 in order for me to get to work. The guy was 1hr 30 min late. No phone call no nothing. I was walkingboutbthe door an he pulls up. I told hom I had to go to... Read more

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The worst service....never had all of my items at one time but made sure they got their money. Add comment

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