Window World Complaints and Reviews

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Window World
Main address: 118 Shaver Street 28659 N. Wilkesboro NC
(866) 740-2100; (336) 667-2100, (336) 667-9100, Service@WindowWorldInc.com
  • 231+4 mobile complaints
  • $200K claimed losses
  • $865 average
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  • 2 days ago
  • Installers
  • Ames, Iowa
  • Incorrect Measure Windows
  • 138

We ordered 9 windows. The salesman measured and ordered "replacement windows. No photos were taken for our file. Installation team 1 arrived and said what we needed was "new construction" windows and that he wasn't equipped to install what was on his truck. WW arranged for a 2nd installation team and sent the same windows and team 2 agreed that the process management instructed them to use to... Read more

Was this review helpful? 2 3

     

  • Sep 19
  • Installers
  • Lawrenceville, Georgia
  • Window Installation
  • 94

Window World scheduled three 8+ hour installations for the same Saturday installation with just a two person "team" to install, which is physically impossible to accomplish. I had called to schedule my 13 window installation 2.5 weeks in advance to secure a June 7th delivery and installation. I did not receive a phone confirmation the day before my installation nor did anyone call me the morning... Read more

Was this review helpful? 3 0

     

  • Sep 16
  • Installers
  • Indianapolis, Indiana
  • Unprofessional Window Installation
  • 139

THE ADD FOR WW SAID INSTALLED BY THEIR TRAINED TECHS, THAT IS A LIE,MY HORRIBLE JOB WAS DONE BY SHODDY SUB-CONTRACTOR. IT LOOKS TERRIBLE,THEY LEFT A BIG MESS INSIDE AND OUT. THE WIND BLOWS IN WHERE NO SEALING WAS DONE. WHEN I CALLED THE OWNER HE HUNG UP ON ME. WINDOW WORLD SUCKS!! THE EVANSVILLE OWNER SUCKS DOUBLE !! THE OWNER IS A *** THE OWNER IS A CROOK THE OWNER IS A SELF SERVING,NON CARING... Read more

Was this review helpful? 6 3

     

  • Sep 12
  • Ex Employees
  • New Hampshire, United States
  • Window Installation Experience
  • 1
  • 1
  • 541

I was actually employed by window world. I had previously been an installer for a reputable company for 14 years. After one day on the job it was clear to me that this is the "fast food" "red light guarantee" type of outfit. Their windows are installed without wood stops unless they are previously existing. These are the wood strips that provide structure for the vinyl to rest against, as well as... Read more

Was this review helpful? 6 2

     

  • Sep 11
  • Installers
  • Newark, New Jersey
  • Window Installation
  • 152

After waiting for 5 weeks, all the windows came in wrong size! They blame the homeowner that the framing was altered even when they were the ones who took out the existing windows. After requesting for a refund, they threaten the us with a "lien" on property! Ended up costing the us $1500 extra to fix the entire framing openings to installed the wrongly measured windows. It was impossible to... Read more

Was this review helpful? 5 2

Window World said they were coming to measure from 11 to 1. Didn't show didn't call. Representative showed up 1/2 hr late. Smelled of cigarettes with a strong hint of beer. Barely held tape steady enough to make measurements before leaving without explanation for lateness. Add comment

     

  • Sep 03
  • Installers
  • Doylestown, Pennsylvania
  • Windows Replacement
  • 556

I got a quote from window world because I did not have time to replace them myself. I work full time and have a 6 month old. Salesman was alright not great but not bad. The problem started when the contractor showed up to measure the Windows. He showed up in flip flops, very unprofessional. The first thing he said was "who do I know here, someone requested me." We did not know nor request him. He... Read more

Was this review helpful? 8 7

     

  • Aug 20
  • Installers
  • Window Installation
  • 570

ordered windows in May from Joe Pogash, General Manger, they were installed in July - advised Joe there were issues with the windows before they were complete and he NEVER went to the job or did a thing - the windows look like they were painted with the caulking, one window was cracked and the molding around the arched windows is split and they tried to tell me this is the was they come -WRONG -... Read more

Was this review helpful? 11 0

     

  • Aug 20
  • Building Products
  • Raleigh, North Carolina
  • Windows
  • 1
  • 1
  • 413

I applied for a loan, I had some things to clean up on my credit which took 3 month to do, I re-applied and was approved but I did not commit to a purchase just the approval. They now want to charge me for the windows. I cancelled the bank loan which nothing was dispersed to them yet they said they paid for the windows which is a lie. I had heart surgery and have complications, I told Laura the... Read more

Was this review helpful? 8 4

Worst experience ever, can't take orders correctly, can't measure. Etc. Bring wrong windows . Leave an aweful mess for us to clean up when they leave. No communication with each other. It's been 3 months now and still waiting to get the correct windows installed. Please contact us it's unbelievable what we have gone through . Add comment

 
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