Window World Complaints and Reviews

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Window World
Main address: 118 Shaver Street 28659 N. Wilkesboro NC
(866) 740-2100; (336) 667-2100, (336) 667-9100,
  • 242+5 mobile complaints
  • $210K claimed losses
  • $857 average
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  • 1 day ago
  • Building Products
  • Unauthorized Charges
  • 86

11 weeks ago scott from window world came and gave my husband estimates on new windows. He tricked my husband into applying a creditcard under my name to finance the windows. I knew we needed new windows but my husband and I did not know about a credit card until it arrived in the mail. I called window world in albany to demand an explanation of how a creditcard under my name was so easily opened... Read more

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  • 2 days ago
  • Installers
  • Wrong Windows
  • 54

These are the most unprofessional people I've dealt with. My elderly friend has trouble with the windows they installed. They won't answer their phone. there isn't even an answering machine, so we can leave a message. They came to her house once, with the wrong windows. that's the last shes heard from them. we got a hang up call that we star 66 th. It was windows world. Unbelievable. what a shim... Read more

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  • 2 days ago
  • Installers
  • Smithville, Mississippi
  • Window Replacements
  • 35

They clearly did not know what they were doing. Some of the windows sag in the middle. they smeared caulking all over the brick. Here we are a year later and our windows are still not finished. They tracked in caulking all over our caulking. They tried to install and caulk the windows in the rain. They told us the window caulking would never dry. Dust collect in the caulking and you cannot... Read more

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  • 2 days ago
  • Installers
  • Doylestown, Pennsylvania
  • Windows Replacement
  • 49

Replaced all windows and sliding glass door in 2012. Have a lifetime warranty and called yesterday about a window that won't stay up. Customer service/ secretary told me to go online and fix it myself! After I explained I didn't have time to do that and that ww should honor their warranty- she hung up on me. I called back and she put the voice mail on. Left a message and still no reply 2 days... Read more

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  • Oct 16
  • Installers
  • Houston, Texas
  • Replacement Windows
  • 406

We had all our windows replaced in Oct 2012 and thought all was good. We were going through the process of changing home owner's and windstorm insurance when we discovered all WAS NOT good. Our window install never passed inspection by the engineer and Window World never followed through! I had to threaten to get the BBB and an attorney involved to even get a call back. The installer and the... Read more

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  • Oct 07
  • Installers
  • State College, Pennsylvania
  • Windows Delivery
  • 1
  • 1
  • 408

Window World of Altoona, Pa. Placed order on Thursday August 28,2014 signed contract with Approximate Start & Completion Date of 3 weeks. On Monday tried to cancel because of delivery time but was told from Chad not to worry I would have window sooner than expected re-ordered same widow September 1, 2014 with a 3-4 week delivery. As of October 7, 2014 no window as promised because one of... Read more

Was this review helpful? 4 7


  • Oct 04
  • Installers
  • Houston, Texas
  • Window Installation Appointment
  • 316

I ordered windows on July 26th. I was told it would take 4-7 weeks before the windows would come in and could be installed. After me having to call to schedule my first install, the installers never showed up and did not call to let me know. They rescheduled right away and then cancelled again on the day of install again. It has now been ten weeks three reschedules and this last one told me he... Read more

Was this review helpful? 5 6


  • Oct 03
  • Home Construction and Repair
  • Toledo, Ohio
  • Window Trim
  • 209

Scheduled to finish outside trim work on a bay window 10/03/2014. Window World was a NO SHOW NO CALL. At 2:45 PM I called the 1 800 number transferred to Kaitlyn who says "Oh I'm so sorry didn't anyone call you." "We can't do the work when it rained." I have been waiting over a month for them the finish the trim on 3 windows. I guess I'm asking way too much. So now I'm back to waiting again... Read more

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  • Oct 02
  • Installers
  • Fort Washington, Maryland
  • Wrong Window Measuring
  • 2
  • 2
  • 349

I wanted to replace 3 of my builder grade windows. The salesman that came was rude. It should have been an indication about this company. When I talked to the management, they sent the second one, much more polished and we agreed on replacing one picture window in my staircase and two in my kitchen. And then came the measuring "specialist" who didn't have a ladder and had to improvise to measure... Read more

Was this review helpful? 4 1


  • Oct 01
  • Repairs
  • Cedar Rapids, Iowa
  • Bad Customer Service
  • 17
  • 17
  • 584

I am submitting this complaint on behalf of my mother. She has been a Window World customer for years and has always been happy with them. In fact she referred many people to the company because of how happy she had been. That all changed about a month or so ago. My mother called into the Cedar Rapids Iowa office and spoke to a girl by the name Amber. At first she was pleasant and kind then... Read more

Was this review helpful? 8 4
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