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2.0 Based on 137 reviews
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  • Customers like
    • Installation crew 3
    • Look of the windows 3
    • Warranty and the windows 3
  • Customers don't like
    • Lack of customer service 14
    • Customer service and quality 11
    • Unprofessional installation 9

Signed a contract and paid half on Friday July 8, 2016. Measurement appointment took 3 weeks July 28,2016 7 weeks( 4 weeks after measuring) Aug 24, 2016 I called to get update and the order has not even been put in yet!! After order is put in/released it takes 2 weeks to get the windows in! Then you have to wait for an install date. 10 weeks, 2 and 1/2 months later you "may" have the windows installed. Very frustrating. Nothing seems to move... Read more

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I ordered windows from this company about 2 years ago and the customer service was great. However, one of the 13 windows won't stay up and has other operational flaws, such as the top portion of the double hung window won't stay up. I called them to order 9 more windows and to replace the previously installed window that's not functioning properly. The estimate for less windows, but same type, was almost double what we paid for 13 windows 2... Read more

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Matt the sale man came out to discuss replacing windows in master bedroom. He said they could put 2 windows to replace the 3 that were there. He discussed the price (s) for 2 up & down with no grids & then he did figures on windows that slide back & forth. Well I was specific on the up & down windows. So after he sat & came up with a better price I said that was good. He gave me figures on the sliding side to side windows; which I would never... Read more

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Not happy that after 8 mos since I installation of 9 Windows, we still have not received replacement for faulty sash on kitchen window. Won't recommend Window World until this is resolved. They promised to rectify problem after initial installation but never came back. I saw them a few months later when they were doing a neighbor's installation. I returned a tape measure they had left and reminded them they had not yet fixed the problem. ... Read more

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I ordered windows back in March and took till July to get them installed. The installer was great but every time I had to call I received a new excuse. I was told to talk to the Manager after several months and was told it would be another week. Guess what another no show and I had to call again. Just to many excuses and no results. As a customer I should not be the one calling that should be done by the supplier. I have turned down... Read more

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Cranks strip easily....windows change to a purple color....warranty is only for single family homes....?????? Not recommended........

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RUN,SCAMMED ME OUT OF $600+ AND IM A SINGLE MOM OF 3.PUT 3 WINDOWS THAT WERE NOT INSULATED AND HAVETO HAVE THEM REPLACED.PLEASE PLEASE DO NOT USE THEM .

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I had a problem with Window Word of Johnson City, NY scheduling my windows and door to be installed. They were scheduled at the end of June. I changed the date to the following day about 2 weeks prior to the schedules date with no problem. On the original date of installation, I get a call from Window World stating they were double booked. I told them they were scheduled to come the following day and they had no record of it. I rescheduled... Read more

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Do not under any circumstance contract with this company for anything(the contract means nothing to them)...they charge for service that is not provided(charged me $3000.00+ for removal of existing exterior) the contractor simply nailed 7/16 OSB over old exterior along with the Free gutters(have more waves than the ocean) have lead to water problems in home...check the names of their contractors before work is done...and from what I have... Read more

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The salesperson at Window World was the most unprofessional, rude and arrogant person I ever met. He talked on his phone during my estiamte call, not once but twice, and didn' t even give me his name nor take measurements. He acted like he was doing me a favor. I am doing myself one...I would NeveR USE THEM OR WASTE MY TIME EVEN THINKING ABOUT IT. tHEY WERE MORE MONEY THEN OTHERS, AND OUT OF LINE. gOOD LUCK TO ANY WHO WANT TO USE THEM. aND,... Read more

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