Window World Complaints and Reviews

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  • Customers like
    • Nothing at this stage of the game1
    • Love1
    • Everthing1
  • Customers don't like
    • Lack of customer service12
    • Customer service and quality8
    • Unprofessional installation7

In Houston windows continue to leak first guy said installation incomplete second guy said installed wrong, water pours in , missed 3 appointments so far , worst customer service ever! Add comment

  • 2 days ago
  • Home Construction and Repair
  • Grand Prairie, Texas
  • Positive Experience
  • 38
  • REVIEW RATING 4/5

My family and I bought windows on 2 of our homes. We were very pleased with the product when they came out to our house and also when they came to install them a few weeks later. We bought ours out of the Dallas/Grand Prairie office. I couldn't speak more highly of their work. They did a great job and no one could come close to their price. I feel bad for everyone else who had problems, but we... Read more

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  • 2 days ago
  • Building Services
  • Lake Luzerne, New York
  • 35
  • REVIEW RATING 4/5

I had all my windows and doors replaced due to old age. The contractor came out and did an excellent job on the instillation but there was missing pieces. I did not receive a screen door on one of the sliding doors, a window lock was missing half the lock and I ordered locking slider door key locks that did not come with the doors. I have called as of today 6 times in the last 2 months to have... Read more

Was this review helpful? 0 1

  • 2 days ago
  • Installers
  • Fort Worth, Texas
  • Replacement Windows
  • 97
  • REVIEW RATING 4/5

CONSUMER ALERT! If you are thinking about using WINDOW WORLD to put new windows in please rethink this. My 87 year old father paid them 10,000.00 to replace some of the windows in his home. We asked for the windows to have the muntins (the strips that make the windows appear to have 6 panes of glass) and specifically for the upstairs window to be built so it open up and down not slide side to... Read more

Was this review helpful? 0 2

  • Jun 29
  • Installers
  • The Villages, Florida
  • Windows Installation
  • 26
  • REVIEW RATING 4/5

After I purchased my windows with Steve (our sales guy) we had no contact for several weeks in regards to when our order would be arriving and installed. We left him numerous messages with not one single call back. When we tried calling the office we spoke directly to the Office Manager, Sharon, who told us that she would have Steve call us with an update and still over a week later we had no... Read more

Was this review helpful? 0 2

  • Jun 29
  • Professional Services
  • Broken Arrow, Oklahoma
  • Positive Experience
  • 79
  • REVIEW RATING 4/5

We had Windows installed probable 8-10 years ago when they started the 189.00 special. We did go ahead and purchase the Windows with the Low-E and have been very please with the Energy savings and the noise reduction. We also put the 189.00 windows in 6 of our rental houses. Very please with the installation and the quality of these as well. So to get on to my Story. On the Low-E Windows I... Read more

Was this review helpful? 0 0

  • Jun 22
  • Building Products
  • Helena, Alabama
  • Windows
  • 393
  • REVIEW RATING 4/5

We had a pretty bad experience with this company last year. However, two things led us to try the comapny again. 1. We want the windows on our home to match. 2 interest free financing (not Window World, a bank)3. We thought surely, this company cannot, would not, disrespect us again, by providing false details and empty promises regarding the insulation of our windows. Well, here we are again.... Read more

Was this review helpful? 1 4

  • Jun 18
  • Installers
  • Windows Replacement
  • 199
  • REVIEW RATING 4/5

have been calling window world hillard,ohio since 2007.All I got was new kitchen widows,Have three bedroom windows that I have to put plastic over every winter to keep out cold air, I have been promised new bedroom windows. now they are backing out again.I have a wittiness that I was getting new bedroom windows.When I called to see if the new windows were in.I was told why would someone promise... Read more

Was this review helpful? 0 1

  • Jun 16
  • Installers
  • Houston, Texas
  • Windows
  • 272
  • REVIEW RATING 4/5

I contacted the company got a quote and decided to go ahead with this company. The "salesman" that came out measured wrong and I had to get the news almost as I was about to sell my house. A fourth window was not measured wrong but never installed because they decided to take their horrible service even further and not even attempt to make anything up to me. I've called so many times and... Read more

Was this review helpful? 0 2

Im sorry you all had a bad experience. We paid $225 per window including the additional trim they had to install. They came out when they said, and when a window broke, we had a replacement in two days and the rep even came out and installed it for us. I love this company and would recommend them over and over. Add comment

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