Window World Complaints and Reviews

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  • Customers like
    • Nothing at this stage of the game3
    • Love1
    • Warranty and the windows1
  • Customers don't like
    • Lack of customer service13
    • Customer service and quality8
    • Unprofessional installation8

Two months later... got these PLASTIC windows after quoted date of delivery.. And sliding door.. none fit right and installer said call him NOT company if something wrong with sliding doors or windows. PLASTIC IS SHAVED OFF ON ALL WINDOWS AND SLIDING DOOR.... WORTHLESS. GO TO MENARDS AND INSTALL YOURSELF... CHEAPER THAN THEIR "189.00" PRICE Add comment

All I can say about window world Is awful customer service. Arrogant salesperson and even worse supervisors. If you are interested in being treated like garbage call them. Add comment

  • Aug 28
  • Installers
  • Dallas, Texas
  • Window Company
  • 481
  • REVIEW RATING 5/5

I thought the world of Window World. Family and friends had recommended this company for the windows and the price, however, beware! My salesman was great. The price was great. The pain and suffering that I am experiencing now, is not worth it. I had my windows installed, 1 large picture window, 1 regular window, and a patio door. The installation crew was OVERLY helpful. He caulked the outside... Read more

Was this review helpful? 2 1

Worst customer service even though you have a warranty!!! Very arrogant people. I would never recommend. Add comment

  • Aug 20
  • Construction
  • Las Cruces, New Mexico
  • Fixed Window
  • 475
  • REVIEW RATING 5/5

I've ordered a new window for a construction project before, and things went smoothly, so I went back when I needed something else. When I went into the store, with exact specifications for a custom window, I was told that the person there could not help me, it had to be the manager and she's not here today. She took my information and told me the manager would call me the next day. Next day... Read more

Was this review helpful? 1 1

  • Aug 14
  • Installers
  • Vancouver, Washington
  • Window World Entry Storm Door
  • 276
  • REVIEW RATING 5/5

Horrible customer service. Put in a front door and screen door and 1 window. Front door was bent by the instaler and had issues with the screen door opening at times. Window has never worked and does not lock. I used the clackamas location. I have made many complaints over the years. Probably 8 months ago a guy came out cause we could not shut the window!! A rude man came out and was ***... Read more

Was this review helpful? 1 0

I wrote them a check, mailed it and they leave me a message Friday, i was home sick and didnt answer. They called me today left a mesaage that if I didnt respond they were going to put a lien on my house. It was an error of a 9 that looked like a 4. So all they had to do was tell me that and I would simply weite the check instead they were unprofessional and rude. Add comment

  • Aug 11
  • Home Construction and Repair
  • Alpharetta, Georgia
  • Window Installation Appointment
  • 274
  • REVIEW RATING 4/5

After payment- they "lost" my order. I had to call a month later and schedule the installation- 8 weeks after payment. Then the installation was incomplete. I had to argue with installer about the definition of complete. Another several weeks passed before company sent a completion crew to finish. Each time, it took multiple phone calls to describe and schedule and review work. ... Read more

Was this review helpful? 1 1

Last year in August my front door along with few windows. It is a double door. Some part at the bottom of one door was broken while installing. I have called the office at least 20 times. In January they have come and taken few pictures too. Still nobody has come to fix the door. Add comment

  • Aug 11
  • Installers
  • Window World Windows
  • 3
  • 3
  • 352
  • REVIEW RATING 5/5

on June 25 2015 window world came to our home to take measures for two windows. then told us it would be two to three weeks to order then would install. it is now august 11 and still no windows. they were suppose to come today but called early this morning and said due to weather they had to cancel...now I cold understand if it was pooring down rain..it rained last night but now it is just... Read more

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