Window World Complaints and Reviews

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Window World
Main address: 118 Shaver Street 28659 N. Wilkesboro NC
(866) 740-2100; (336) 667-2100, (336) 667-9100,
  • 243+6 mobile complaints
  • $210K claimed losses
  • $851 average
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  • 1 day ago
  • Installers
  • Window
  • 40

They was vey professional up front. Boy if you have a problem their customer service SUCK. When you call the customer service they said a Manger will call you back today, after SIX MONTHS I'm still waiting. But guess what, the lady( Courtney) at the customer service made sure help me through the process. It took them 7 WINDOWS to make it the RIGHT ONE. We had over TEN Delivery dates, the one time... Read more

Was this review helpful? 0 1

I purchase new windows from Window World they took my deposit and never called back I had to call numerous of times. the windows came three months later would not advise anybody to purchase anything from Window World. Bad business Add comment


  • Oct 22
  • Building Products
  • Unauthorized Charges
  • 432

11 weeks ago scott from window world came and gave my husband estimates on new windows. He tricked my husband into applying a creditcard under my name to finance the windows. I knew we needed new windows but my husband and I did not know about a credit card until it arrived in the mail. I called window world in albany to demand an explanation of how a creditcard under my name was so easily opened... Read more

Was this review helpful? 2 4


  • Oct 22
  • Installers
  • Wrong Windows
  • 173

These are the most unprofessional people I've dealt with. My elderly friend has trouble with the windows they installed. They won't answer their phone. there isn't even an answering machine, so we can leave a message. They came to her house once, with the wrong windows. that's the last shes heard from them. we got a hang up call that we star 66 th. It was windows world. Unbelievable. what a shim... Read more

Was this review helpful? 1 0


  • Oct 22
  • Installers
  • Smithville, Mississippi
  • Window Replacements
  • 123

They clearly did not know what they were doing. Some of the windows sag in the middle. they smeared caulking all over the brick. Here we are a year later and our windows are still not finished. They tracked in caulking all over our caulking. They tried to install and caulk the windows in the rain. They told us the window caulking would never dry. Dust collect in the caulking and you cannot... Read more

Was this review helpful? 1 0


  • Oct 22
  • Installers
  • Doylestown, Pennsylvania
  • Windows Replacement
  • 143

Replaced all windows and sliding glass door in 2012. Have a lifetime warranty and called yesterday about a window that won't stay up. Customer service/ secretary told me to go online and fix it myself! After I explained I didn't have time to do that and that ww should honor their warranty- she hung up on me. I called back and she put the voice mail on. Left a message and still no reply 2 days... Read more

Was this review helpful? 1 4


  • Oct 16
  • Installers
  • Houston, Texas
  • Replacement Windows
  • 497

We had all our windows replaced in Oct 2012 and thought all was good. We were going through the process of changing home owner's and windstorm insurance when we discovered all WAS NOT good. Our window install never passed inspection by the engineer and Window World never followed through! I had to threaten to get the BBB and an attorney involved to even get a call back. The installer and the... Read more

Was this review helpful? 0 0


  • Oct 07
  • Installers
  • State College, Pennsylvania
  • Windows Delivery
  • 1
  • 1
  • 455

Window World of Altoona, Pa. Placed order on Thursday August 28,2014 signed contract with Approximate Start & Completion Date of 3 weeks. On Monday tried to cancel because of delivery time but was told from Chad not to worry I would have window sooner than expected re-ordered same widow September 1, 2014 with a 3-4 week delivery. As of October 7, 2014 no window as promised because one of... Read more

Was this review helpful? 4 7


  • Oct 04
  • Installers
  • Houston, Texas
  • Window Installation Appointment
  • 365

I ordered windows on July 26th. I was told it would take 4-7 weeks before the windows would come in and could be installed. After me having to call to schedule my first install, the installers never showed up and did not call to let me know. They rescheduled right away and then cancelled again on the day of install again. It has now been ten weeks three reschedules and this last one told me he... Read more

Was this review helpful? 5 6


  • Oct 03
  • Home Construction and Repair
  • Toledo, Ohio
  • Window Trim
  • 246

Scheduled to finish outside trim work on a bay window 10/03/2014. Window World was a NO SHOW NO CALL. At 2:45 PM I called the 1 800 number transferred to Kaitlyn who says "Oh I'm so sorry didn't anyone call you." "We can't do the work when it rained." I have been waiting over a month for them the finish the trim on 3 windows. I guess I'm asking way too much. So now I'm back to waiting again... Read more

Was this review helpful? 1 0
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