• Sales Representative2 votes
  • Lack of customer service2 votes
  • Unprofessional Installation1 votes
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  • Dec 15
  • Home Construction and Repair
  • Fairmont, West Virginia
  • Window
  • 95

Called them and a guy came out Sep 25th 2014 measured the window and we picked the one we wanted. He said no problem 10-12 weeks because they have to make it. He needed half the money down in advance. I wrote him a check. I called today 15 Dec and the lady said they are running a little behind. estimated late Jan or early February. 5 months! And I paid $900 down. I told the girl on the... Read more

Was this review helpful? 0 1

I live in RI. I ordered windows in August. Six months later I am still dealing with consequences of delayed services and windows they broke. A total nightmare. Please don't put yourself through this. Big mistake. Add comment

  • Dec 10
  • Home Construction and Repair
  • Mustang, Oklahoma
  • Window Replacement
  • 211

I was looking for a new picture window for my study because there was a leak between the glasses of the window which caused condensation. So I ended up getting quotes from both Lowe's and Window World. Both had their pitches and were pretty close to the same price. By the way my brother who happens to live next door told me about window world since he just got a few windows replaced himself. When... Read more

Was this review helpful? 3 4

  • Nov 25
  • Installers
  • Philadelphia, Pennsylvania
  • Windows
  • 292

This guy Sam knocked on the door to sell windows. He asked a lot of questions about when we would be home that made me feel like my house was being cased for being robbed. (Specifically Thanksgiving weekend). He had no literature to leave, not even a business card. I finally shut the door in his face after saying I did not want to give him my phone number. This guy made me feel very... Read more

Was this review helpful? 2 2

After having windows installed by window world my framing around the window cracked and started to break away they refused to cover the breakage under there warranty.. They do not honor there warranty. Add comment

  • Nov 13
  • Installers
  • Syracuse, New York
  • Contractor
  • 2
  • 2
  • 312

Horrible contractors. Horrible customer service when you call to right a wrong. Their contractors damaged my house, bkrrowed tools and screws because they didn't have any and left the mess they made for me to cleanup. When I contacted Window World to complain they told me I had no paid for cleanup and removal. Really !!!! A contractor has to be paid to cleanup after themselves. Stay away from... Read more

Was this review helpful? 1 1

  • Nov 11
  • Building Services
  • Window Installation
  • 1
  • 1
  • 384

I have been waiting no less than 5 months and talked with 8 different people including one who stated they were one of the owners and would personally handle my issue. I was told that back in September my issue would be handled and done in or around the end of the month. I have yet to see anything. My original install date was the first week of July and my complaint 2 days after that. ... Read more

Was this review helpful? 1 3

Had ww come out and give estimates which were lowest price. Was given date of install and day of install called and cancelled. Lost money from work as we had to prepare for windows and then have put everything back. Breech of contract. Will never refer we to anyone big mistake. Save your headaches and get a better company to put them in for you. DONT USE WINDOW WORLD EVER!!!! Add comment

  • Nov 10
  • Home Construction and Repair
  • Windows Estimate
  • 1
  • 1
  • 324

I haven't used Window World. Called WW and another company for an estimate on (3) front windows. First company came out right on schedule, gave me an estimate and followed up. WW said they could come out in three weeks, made appt. Never heard from them again until 30 minutes before appt. Owner of WW/Columbia SC called saying she thought she could just give me an estimate over the phone,... Read more

Was this review helpful? 2 0

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