Window World

We had windows and siding done about 2 years ago. There were a few issues, but they were resolved immediately and with great customer service.

We were so happy with the installation and customer service we reached out to have more work completed last year. Unfortunately, we had some issues. There were 3 live electrical cords left exposed in the front of the house as well as a drainage pipe. The drainage pipe was not communicated to us.

It froze and we had to pay a plumber to repair it. He then informed us what happened. He said that the exterior pipe was exposed because of the removal of the stone from the house. I would have fixed it before freezing if we were told of the situation.

When I addressed this with the local franchise, they came out to look at it after 3 months of calling. We were then told that they could not do anything about the electrical. I stated that I was unsatisfied with the results. The co-owner said that that was ok with him.

My husband called to talk to him, and the CO-owner lied to my husband and said that I was ok with the work that was done. He also told my husband that he was not willing to rectify the situation. We had to pay an electrician to come to fix the issue.

None of this was in the contract or communicated to us at the beginning of the job. If we would have been apprised of the extra work we would have understood, but the information was not communicated and handled unprofessionally.

Nick, from your Palm Beach office has demonstrated the worst customer service Ive ever had to experience in my life. I have months and months of communication where he either doesnt reply, or promises to get back to you, and never does.

I have tried to resolve this with him Directly to no avail.

Putting aside the fact that he ordered the wrong doors for me and had them installed, mistakes happen, but his are a comedy of errors. I would be glad to forward all the communication Ive had with him if need be, but I await one simple piece of information, my final payment upon installation of the correct doors, although he writes that hes getting the information right then, he never gets back, which has been a repeated pattern through our entire professional relationship.

The following is my customer service experience from doing business with Window World of Orlando. After my experience I would not recommend to anyone to use them for anything.

This company has a communication issue. They do not communicate with each other nor do they communicate with their customers. I as the customer have done more customer service for them, than they have for me. I am tired of calling, begging, pleading just to get a simple answer of a date and a time.

Since Window World of Orlando and Window World Corporate will not listen, I hope you the public will, save your money and your peace of mind and take your business somewhere else. Take it to a company that will appreciate you as a customer and give you good customer service

May 2022 Reached out to Window World for a free in-home estimate. Was given the date of May 25 for our appointment. Met with Austin and decided to purchase our windows and doors with Window World.

We put in an order for 12 windows and 2 doors all hurricane rated, totaling $25,440. This cost also included a screen for one of the slider doors for the price of $178 and a set up & removal fee of $125. We were told of upfront that the installation of the windows and doors would happen sometime around November of 2022 due to them having a backlog of orders. That was not problem.

We put a down payment of $13,550 with a balance of $11,890 due after installation. A day or so later we changed our minds on having the screen for the slider door so we called Austin. He said no problem, he would talk with his boss and the amount would be taken off on the backend.

September 6th Got a call from Austin. Two of the windows both sliders that we had ordered for the kitchen and dining room could not be made in the style we had chosen.

Austin said our window frames were too small to so a different style would have to be made. We did not have much choice so we said yes.

October 13th Received a call from Window World Scheduling Department want to set up a day for the window installation as our windows had arrived. I was asked if Monday October 31st would be good. I said yes and was given an appointment time between 9am 11am that the installers would arrive.

This was further backed up by an email from Window World with the same date and time on it.

October 31st Our family had spent the past week clearing furniture and other items we had from around the windows and doors we were having replaced. The window of time given to us for the arrival of the installers came and went. At 11:08am I called Window World of Orlando and spoke with Jasmine. I told her that the installers had not arrived and asked when will they be here.

She said she would send a message to them and they would call me back shortly to tell me when they would be arriving at my house for the installation. At 11:49 am when no one had called me back, I again called Window World of Orlando, this time I got Elijah on the phone. I told him about my conversation with Jasmine and the fact that the installers had not called me back. He said that it would have to be marked as a no show and my appointment rescheduled.

At this point I am about to blow my fuse. He could not reschedule me I would have to wait for the Scheduling Department to call to do this. About ten minutes later the installers called to say they ran over at another job and were on their way to my home to do the installation. They arrived close to 1pm at my house over 2 hours after the latest time for my appointment.

By the time they were done with our installation it was 1:30 am Tuesday morning. They said that had driven in from Tampa which is on the other side of Florida to do this job.

November 1st Due to the late hours that this installation ran into my husband and I did not notice the issues we were to find the following day after the installation. We found broken glass and the remains of our old windows still outside our house. We paid a $125 fee for the clean up of this very debris.

The two slider windows were missing the keepers which the lock goes into to secure the windows. Some of the windows had issues with the sashes and would not stay up. Also, several of the windows had screens that were not properly manufactured. There were gapping holes where the screen attached to the frame.

I called Window World of Orlando about the issue. They said someone would be in touch with me. No one called.

November 9th County Inspector came to inspect windows. Windows failed the inspection due to missing keepers.

November 10th Called Window World of Orlando again about missing keeper and windows not functioning correctly.

Spoke with Frank. He would look into getting the keepers for the windows, replacing window screens and getting someone out to fix sash issues. Will call me back before the end of the week. He did not.

November 14th Called Frank at Window World of Orlando to see when someone would be out to fix the windows.

Frank did not know who I was, had to remind him of the issues which he had not talk to anyone about getting fixed. He does not know when anyone can come out to fix the issues or when the parts will be in.

November 15th Called Window World of Orlando to speak with someone other than Frank who might be able to help. No ETA on parts, screens and someone to fix the issues.

November 17th Got a call from Window World of Orlando, someone will be at our house on Tuesday November 22nd between 9am and 11am to fix the issues with the windows.

November 21st Worker from Window World of Orlando, just showed up at my home to do window repairs just as I am getting ready to run some errands. He was told by the Orlando office to come out.

I told him I was given an appointment for tomorrow. I asked for the person who sent him out, he gave me the name of Tom from the Orlando office. I told him to go ahead and start the fixes and I was going to speak to Tom. Called the Orlando office and no one answered the phone.

Left a message asking for them to return my call. They did not.

November 28th Jose from Window World of Orlando came to my house after 5pm wanting to do the final inspection on the windows and doors. I told him he could not as the windows and doors failed inspection and we were waiting for a second inspection date. I also told him that someone had come out the Monday before to fix the window issues.

He told me that someone in the Orlando Window World office told him to come out to my home to do this. Jose then asked me for a date and time for the County Inspector to come back out to the house for the reinspection and asked me to sign off on the date and time which I did.

December 1st Window World of Orlando called at 8:13 am to set up a time for the County Inspector to come back out to reinspect the windows and doors. I told them that Jose had been out on Monday of this very week and had me sign a paper for the time and date. They said they never got it so we needed to schedule a new one.

We did and it was scheduled for Friday December 2nd, no time given.

December 2nd County inspector came back, windows and doors passed inspection.

December 9th Called Window World of Orlando, got voicemail, left message for Nicole whose name is given on voicemail to call me back to set up date and time for the finishing touches to complete installation of windows and doors since they passed inspection.

December 13th Called Window World of Orlando, got voicemail.

December 14th Missed a call from Kevin at Window World of Orlando by 1 minute. Called back the Window World of Orlandos office, was put over to Kevins voicemail but was not able to leave message as it was full. I called Kevin at 12:23 pm, 12:28 pm, 12:41 pm, 12:50 pm and 2:50 pm. He never answered his phone.

December 15th Called Window World of Orlando to speak with Kevin.

Was told Kevin is a manager and had just gone into a meeting. Left a message for him to call me back. He never did.

December 19th Called Window World of Orlando to speak with Kevin, got his voicemail and a message he was out of town on personal business until December 20th due to a family emergency. I called back and got Jasmine, told her Kevin had called me but I have been unable to get him to find out what it is he needs to speak to me about.

I also told her I need to get a date and time scheduled to finish up the windows and doors plus get the debris hauled away. She told me the scheduling department is down to one person due to everyone going home sick. The person in scheduling would call me back that day. She did not.

December 20th Called Window World of Orlando, no one answered the phone, just voicemail.

December 20th Called Window World Corporate.

Spoke to Rebecca who took my complaint about the fact I cannot get anyone to call me back, having debris which we paid a fee for that is still in my yard, being charged for a screen we did not want, the screws that were installed on the keeper for the sliders were stripped and coming out; I am just trying to get this window and door job finished. She said she would forward this issue to the CEO of that location immediately and someone would reach out to me.

December 21st Received a call from Zack at Window World of Orlando. They had received my complaint. I went over with him what the issues were and the fact that his company has a problem with communication within as well as with its customers.

He said there was no easy fix for the stripped screws in the keepers. Putting new ones in may cause the vinyl to be further damaged. They are 8 weeks out on getting people to finish up the window and door jobs.

He promised me he was going to reach out to the scheduling department and get back with me before the end of the week. He did not.

Lies, bait and switch, more lies. There are outstanding issues that need to be addressed even if Window World does not want to honor their statements.

I detailed the initial issue and sent to Window World (see below) - here is current status:
Window World sent another salesperson to measure the sliding glass door and quote the 2 windows (6/16 - but no quote yet). Again I thought I was having a good conversation, Caleb listened and suggested instead of going through the BBB or internet reviews I reach out to Jacob Roland (owner). I called to speak with Jacob on Monday morning (6/19) and left msgs with Dee and Jacob's assistant. When I did not hear back I texted Caleb and asked if anyone reached out to him.

Caleb said no, but he would follow up with Dan that day (Wednesday 6/21). As of Friday (6/23):
1 - no one from Window World reached out to discuss the issues.2 - I was not given a new quote. The last quote for the sliding glass door that Window World not only measured incorrectly but ordered the wrong door was an additional 110% (initial quote $4701 plus installation - new quote $9810 plus installation). And the quote was not a 1-off, they provided my neighbor with a lower quote for the same door.3 - Window World charged me twice the fee for the permit on the initial contract (and that's before Window World removed the sliding glass door).4 - Window World did not do a walk through of the windows they installed.5 - Window World has not scheduled the inspection and as such, have not completed the finishing of the windows.6 - One of the screens is broken and needs to be replaced.
I have no doubt they are laughing at me since I was dumb enough to separate the contract since I believed they would work with me on making the sliding glass door right.

A truly idiot move on my part but I was taken with their support of St Jude and did not imagine a company that supports St Jude would be so ruthless. That may sting more than their underhanded business practices.
Window World has yet to respond to my email:
What started out as a great experience has turned into a really bad one. The window installation was great and I'm expecting the inspection to go well and any warranty items to be addressed. The issue is I also ordered a sliding glass door and that's where the experience fell apart.
1 - There was a problem with the installation based on incorrect measurements and talk about cutting walls etc so the install was halted.
2 - Mike, Field Supervisor, called to say Window World would order a new door but I needed to sign to release the money (I am financing).

I was willing to release the $'s for the windows since they were installed but not the door. Conversation centers on what I agreed to contractually and lo and behold - the T's & C's contract page Mike is referencing was never sent to me.
3 - Suddenly my salesperson is reaching out saying Window World will remove the sliding glass door from the contract. So odd I thought, that's your solution? remove the door?

(without too much detail here I HAVE to do something with the door for the HOA so doing nothing is not an option).
4 - I didn't sign the new contract (windows less door) when David H., manager, reached out. We had what I thought was an honest conversation. I since learned the salesperson had ordered the wrong door and I shared I was waiting on a new quote. David asked if I would please sign the contract with the windows only and he would make sure the salesperson scheduled an appointment with me to resolve the issue with the sliding glass door (I have additional windows that need upgrading).

For a show of good faith I signed the window only contract - what a fool I am.
- I recommended Window World to my neighbor and I let her know I had a concern with the slider since my salesperson was not contacting me.
- My salesperson is heavily courting my neighbor and any interaction I now have with Window World is through my neighbor. The thing is we both need something to be done with the sliding glass door. So when my salesperson calls my neighbor she conferences me in and Window Worlds' response is to increase the cost of the sliding glass doors (3 panels) over 110%. WOW - talk about getting screwed.
- I requested a new quote with the 110%+ increase but the salesperson has yet to follow-up (and yes, he is still courting my neighbor).
How to resolve this amicably and fairly
1 - I expected Window World to come back with a higher cost for the sliding glass door.

I did not expect the increase to be an additional 110%+. The initial quote was for $4701 plus installation $1360 = $6061. New quote is $9810 plus installation $1360 = $11,170.
- I would expect a quote at a MAX 50% increase: $7051.50 plus installation $1360 = $8411.50
I still have 2 additional windows to be installed.

I would prefer to have all the windows from Window World but if that can't happen so be it. But when I show a hand in good faith and trust Window World will do what's right for its existing customer, like I did in signing the windows only contract, I expect a fair and equitable response.

so wife and i spent 16k+ on doors. asked the sales rep if the installers are his employees (lie).

The door are made to fit (lie). same key 4 all doors (lie). 1st crew 6 souls and 2 doors installed and 6 hrs on a storm door that wont close and 3" gap at bottom & broke after using it 4 times. 2nd crew new storm door from Hdepot 700 less.

but still making us pay 16k or send us to S claims... Just letting you know what you paid for is NOT what you get... take the chance and do it urself no one will look after you. its not in their best intere$t .

2nd crew was better than 1st. BUT...apples are not oranges

For almost a year I have been going back and fourth with this company regarding late products, poor quality of products, no delivery of products now its come to FRAUD. on 9/21/22 they charged my account without my verification or signature for a product that was incorrect 4xs, late by 8 months and not delivered with screens.

Before the installers started the work I made sure to tell them that I would not be paying one dime for this product. I would not be paying a balance for the product. Absolutely no money would be exchanged; I had them check with the manager to make sure there would be no charges. If there was I repeatedly stated I wanted my $2100 deposit returned and they could keep the product after all of the delays and missteps.

The manager promised there would be no charge. Now I look on my bill and they charged without my knowledge and no signed paperwork $1095! I have reported to credit card company as fraud and wrote to the manager who is conveniently not responding.

This is the WORST window business DO NOT PATRONIZE THIS COMPANY. I am filing a BBB report as well.

There were MANY delays with receiving both my windows and doors. As of March 2022 I received 1 of 2 doors ordered (the first individual they sent out measured the wrong door and submitted incorrect information per Window World).

When they installed the door they had it didn't have a final piece for top of the door so its just wood in its place and there was no screen for the door. They ensured it would replace the missing parts within a week. They did not have the 2nd security door at all. In January they installed 10 windows and the latches on a couple are already malfunctioning.

I have spoken with the manager, Hakeem, who apologized and promised to have everything repaired ASAP. As of today no resolution or replacement of parts after many calls and speaking with Rajh the account manager. I have requested a full refund on my 2nd security screen door. I have not received a call back from either or my refund.

I have left messages with no return call. I have a lifetime warranty on all items and they seem to not be adhering to the warranty they pushed which encouraged me to have them do the work. I am requesting the $2500 deposit back from the door I never received and the money from the incomplete door $1095 plus the defaulted windows.

This place GUARANTEES if you're not satisfied with their work they will refund your money. This has been a challenging experience.

A Window Worlds fiasco is our experience, and this appears to be their standard operating procedures because Window World was willing to install additional windows until I requested they follow standard window installing procedures and then clean up when done. They have ignored me ever since.

At Window Worlds propaganda site https://www.windowworld.com/leaders/tammy-whitworth Ms.

Whitworth, CEO of Window World states, she has led the company in its pursuit to establish world-class training for franchisees, through profound changes in product, installation, and standards regulations. Our experience indicates that she is oblivious of reality or the statement is a misrepresentation. The installers failed to follow most if not all the proper known window instating procedures and left us a devastation to clean. They arrived without the scaffold that the sales person insisted we pay for, and without the supervisor with a note how to contact him if I had any concerns.

I requested them not to install any windows until I contacted the supervisor, and after several unsuccessful attempts, I notice they ignored my request and began to install the windows without supporting shims. Apparently, they dont use them because did not have any to install. Then I asked why they were discarding what appeared to be headers, they did not even know what a header is. Window Worlds latest TV add indicates the homeowners wont even know the installer were there.

Our experience, they left us with full body sweat on the entire glass that took several washes to clean each window. Glass pieces in the carpet at every window except over the hardwood floors, where they placed tarps over motor chips and dust then walked over the tarps. Then they tried to clean dust and scratches with a damp mop, and couple of sheet rock cracks.

The driveway and adjoining grass had enough glass and window frame pieces that required several sweeps and searched to find most of it. Upon leaving, one of them stepped on a section on window frame that he kicked in the grass instead of picking it up.