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Window World in Atlanta, Georgia - POOR SERVICE

1.0
Details
Called Carrollton ga store last week on Monday to setup appt for estimate, lady told me they would call back to schedule. NEVER got a scheduling call back!! lady at front desk had all my info . I called back on Monday a week later and she must had lost my info and ask asking for it, then she tells me Thursday of this week they can come by for an estimate!! I said forget it. POOR POOR service dept cannot even get an estimate, I hate to see how the install service would be if its anything like the scheduling clerk!!
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Review
#1604922 Review #1604922 is a subjective opinion of poster.
Service
Window World Customer Care
Reason of review
Order processing issue
1.0
Details
Window World - POOR QUALITY PRODUCT
Our Window World windows were purchased in 2010. In less than 10 years, they have become completely defective. This is a very low-quality, poorly-made product and Window World customer service does not back their product. Out of the 10 Window World windows installed in...
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Review
#1603490 Review #1603490 is a subjective opinion of poster.
Product
Window World Window
Cons
  • Terrible customer service
  • Poor quality
  • Warranty subject to conditions
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Let the company propose a solution

Window World in The Villages, Florida - LACK OF CALLS

3.5
Details
I WAITED 14 WEEKS FOR MY WINDOWS ONLY TO HAVE 4 OF THE 6 WRONG. IT TOOK 4 MONTHS TO GET FIX. I HAD TO STOP ALL THE NONSENSE AND LEFT THE WINDOWS THE WAY THEY WERE. NOT ONCE DID I GET A PHONE CALL FROM ANY OF THE 4 LADIES AT THE OFFICE ASKING IF ALL WAS GOOD. I STOPPED BY THE OFFICE TI RESOLVE THE ISSUE AND WAS TOLD MY THE OFFICE MANAGER "I DID NOT HAVE TO DRIVE TO OCALA SHE WOULD CALL ME" HAHAHA. THE ONLY TIMES I DID GET CALLS WAS FOR PAYMENT, ANOTHER APPT FOR THE INSPECTOR BUT NOT TO SEE IF I WAS HAPPY. STAY OFF TV AND MAKE CALLS.
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Review
#1601126 Review #1601126 is a subjective opinion of poster.
Service
Window World Window Installation
Reason of review
Poor customer service
Preferred solution
I WANT OTHER TO KNOW WHAT THEY WILL NOT BE GETTING.
Ordered Windows, waited 10 weeks for installation,no problem. Day of installation (used Vacation day) I receive a call @ 7:05 am will be there in 35 min. Waited 1 1/2 hours no one no call. I called installer who called me. No answer, he returned call 5 min. Informed me...
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1 comment
Anonymous
#1761679

There Warehouse Manager in Waynesboro Virginia lies and he will say whatever to cover his butt. They lie and never tell you the truth.

I will never do business with Window World again. I don’t see how they stay in business.

Review
#1598026 Review #1598026 is a subjective opinion of poster.
Service
Window World Window Installation
Reason of review
Poor customer service
Preferred solution
Treat your paying customers much better than I was treated
Tags
  • Unprofessionalism

Window World in Allegheny, Pennsylvania - Beware

1.0
Details
We had several issues that are still un-resolved, from waiting weeks for the local window world to get casing for a garden window to fixing unprofessional work when the sub-contractors installed casing around the new door that was installed. A shotty caulking job was done after the new windows were installed. Numerous calls were made trying to correct an ongoing issue with faulty weather stripping to water laying in the bottom of the window. THIS WAS WINDOW WORLD'S BEST WINDOW!! I believe we have been scammed on this entire job. Why is it so hard for the corporate office to even contact the consumer especially when they say they care. I would bet I don't get a response from this review either.
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Review
#1595870 Review #1595870 is a subjective opinion of poster.
Service
Window World Window Installation
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution
We ordered an 8 Ft. Slider that was going to take 6 weeks, sent the wrong door, another 4 weeks it finally came in, the 2 installers came 2 hours late, was going to take 2 hours to install, took 6 hours, the had to call a supervisor to help, they installed my door...
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Review
#1592537 Review #1592537 is a subjective opinion of poster.
Product
Window World Door
Cons
  • Length of time until installation
  • Never return phone calls
  • Shady unprofessional installers
Reason of review
Bad quality
Loss
$450
Preferred solution
Price reduction

Window World in Virginia Beach, Virginia - Non installation

1.0
Details
They scheduled our installation for today July 19 2019 between 11 and 1. I called at 1:30 to see when they would be here only to be told they weren't coming till Thursday. A courtesy phone call or apology would have been nice.
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Review
#1589789 Review #1589789 is a subjective opinion of poster.
Service
Window World Installation
Reason of review
Order processing issue

Window World in Pittsburgh, Pennsylvania - Aweful

1.0
Details
Kept putting off installation. Spilled caulking on painted dresser and removed the paint. Had them installed in Dec. and a front window came off track. I called them and was told they were to busy to come and repair the window. This was a Friday. They came on Monday. We were without heat for 3 days. Every time we called with a problem someone else would come and tell us they would take care of us. They lied over and over.
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Review
#1589733 Review #1589733 is a subjective opinion of poster.
Product
Window World Casement Window
Reason of review
Bad quality
Resolved
Window World - Installer left a new broken window in place

Update by user Jul 12

Today I received an email that my deposit is in the process of being refunded. I will mark this issue resolved when my credit card company confirms this refund from the merchant.

Original review posted by user Jul 03

Ordered windows from Window World of AZ 4/3/2019. Sales rep advised me the glass was the...
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Review
#1575887 Review #1575887 is a subjective opinion of poster.
Service
Window World Window Installation
Cons
  • Product or installation
Reason of review
Damaged or defective
Loss
$1103
Preferred solution
Full refund
Yes I’ve had WW install siding & windows at my home . I looked at there ratings and talked to a few others about doing business with them and was told they do good work. So my wife and I agreed to go ahead and get them to install the new 14 windows and siding !!!...
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1 comment
Anonymous
#1736574

Never do business with any Window World anywhere *** on Volusia County Window World

Review
#1575424 Review #1575424 is a subjective opinion of poster.
Service
Window World Window Installation
Reason of review
Order processing issue