Window World
Reviews and Complaints
Wrong size window put in crooked and busted drywalll
- Windows in the bedroom
- Unprofessional installation
- How they treat the consumer
Preferred solution: Full refund
Terrible
absolutely terrible. Had 6 windows put in 3 years ago, one of the windows had the plastic lip at the bottom broke on when they installed it.
Took me a year and a half!!!!! Yes a year and a half to get it replaced. Had to call several times to get it replaced. Then for god only knows what reason I let them install two more windows.
Bad choice on my part. Both windows had black scratchs on them. They said they would replace them. One year later!!!!!
Yes one year later they call to replace them.
Told me they have tried to call me several times but I never answered. You get what you pay for in terms of service.
Senior Fraud Partnership w/Wells Fargo
After just 15 months, I was slapped with a 28.99% interest fee ($679) on my balance of $948 by their finance partner because of a promotion that I didn't know anything about. On their paperwork, the only thing that seems to be of concern to them is the company's cancellation policy, which was in BOLD and RED.
This is consumer ripoff. My original balance was $2000. I am unable to determine from what amount the $679 was derived. I stressed to the company representative my concerns upfront regarding my future income.
He continued to sell me on the concept of no interest without being upfront about my deadline before interest would be due.
He just pressed about no interest which is why I made a down payment of over 50%. Seniors & ordinary consumers are being ripped off by Window World & Wells Fargo through this partnership.
- Installation crew
- Are using the bait and switch trick
Preferred solution: Price reduction
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Verified Reviewer | Houston, TexasVery Frustrated
- Price
- Customer service
- Never return phone calls
- Extremely poor installation
Preferred solution: Price reduction
Horrible Experience
RUN AWAY-NOT WORTH THE RISK
- Low price
- No returned calls
- Reliability
- Lack of call backs regarding their poor performance
Preferred solution: Accountability for Poor Products and Service of their Franchises
Poor. Poor craftsmanship
Just installed Today
So far seems to be a good product, but very disappointed in the installation. Left broken glass, did not vacuum, & EVERY BRAND NEW WINDOW HAS TO BE CLEANED INSIDE & OUT!!!!
(Finger prints, sweat drips, shavings) Our house flooded. We are working very hard everyday all day long. Just didn't plan to have spend all day cleaning up after them. Asked Reggie who seemed to be in charge about cleaning.
He said, "we don't clean". Only sitting now because I scrapped my foot while outside cleaning windows. When Randy Els came for the sale, we were told it was a turn key job. Also, the sliding door is hard to open & close.
Grandkids will not be able to do this. :(
- Product
- Installation experience
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Albany, New YorkWindow World Albany N.Y.
I worked at this branch, and revamped their warehouse alone. KIM TAYLOR is only conserned with her fat paycheck, and does not want to pay workers for hours worked...
when SHE ASKED ME TO STAY LATE. Failing to inform me that it was 'volunteer'.
Thats what happens there when u do your best, and do an outstanding job - you do not receive pay for actual hours worked, and a 'Dictator Like' attitude when questioning hours worked against actual wage. Sad thing is, I actually did like working there, and the staff there, but Kim is a very manipulative person, and an incredibly nasty diposition surfaces when an employee problem is brought to her.
Horrible customer service.
Lovely windows, horrible customer service.
Hurried installation and many mistakes. Poor workmanship.
They are liers and irresponsible, they have horrible costum
Not worth your time or money
- Contractor scheduling
- Customer service
- Workmanship
Preferred solution: Let the company propose a solution
Salesman incompetent and installers just as bad!!
Had Window World of Rockford out to my home to discuss windows. Told the salesman that I extensively researched and knew exactly what I wanted.
Handed him the piece of paper with the exact windows I wanted for my home. Thought that was what I was getting. Lo and behold the wrong windows were written on the order form and stupid me I didn't catch it. So i have an east west facing house in the midwest with windows that have an SHGC of .21 thus making my home less efficient in the winter.
Here's the other problem...I asked for foam filled and didn't get that either. So my wonderful new windows howl on windy days. The back and side of my house face farm fields. When the wind comes through it hits the back of my house with force.
Hence foam filled sashes and frame. But again it's my fault for taking the salesmans word that what i asked for was ordered. Now for the install. They broke the frames of 5 windows on install and had to replace them.
A lot of the windows the perimeter is overfilled with foam and they are a bear to open. They busted plaster off the walls on the inside of my house. They caused my deck to leak into my house and said it was my deck contractors fault. The deck had been installed for a year with no problems until they removed siding and installed the downstairs windows.
A piece of my siding that had blown off my home was re-affixed with galvanized nails. Just came to find out that the trim around my upstairs windows was left with a huge gap and no caulk and my Tyvek was exposed for the past 3 months since install in May. The siding in between my windows was cut too short and Tyvek was showing. Here's the newest...3 of my windows leaked after a heavy rain.
One leaked so badly it saturated my carpet and leaked into my basement. Their solution was to drill holes in every single frame on both sides of the screen so it will drain faster. Now the full screens I paid for are useless because the bugs just come through the holes.
I have spiders creating homes in every single corner of my windows. Honestly, I wish I had never contacted this company.
Preferred solution: Let the company propose a solution
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Horrible service and disgusting fallowing thru!! This company will definitely file bankruptcy if they “blatantly” continue to repeat these practices!!!
not a good situation