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I had nine windows and a sliding glass door installed. Supposed to take one day. Ended up taking six days over a month and a half period. The first crew I threw off site half way through the first day due poor craftsmanship and very unprofessional behavior. They...
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Review
#521038 Review #521038 is a subjective opinion of poster.
Product
Window World Window
Warning - Window World: In my case this company didn't install all windows as promised because they made a mistake measuring them. Still, the entire invoice amount was billed to my Credit Card. I didn't get any reaction to four emails and two phone calls. Only after...
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1 comment
Anonymous
#886122

The $189 window is a 2640 single hung without Low E glass and no screen.....add Low E and a screen then you get a $469 window.

Review
#516946 Review #516946 is a subjective opinion of poster.
Product
Window World Window
Loss
$1700

Window World Poor Customer Service

Windo.w World says that they have a lifetime guarantee and that they stand behind the quality of their windows. In my experience with them, it has been anything but that. They have been very rude, and have given me more expensive pricing each time I have talked with them just to get a defective bottom sash window replaced that they installed. I cannot imagine the nightmare if there were more windows involved if they will expend the amount of time and rudeness to try to avoid replacing 1/2 of a defective window. In my opinion, you should avoid purchasing from them
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2 comments
Anonymous
#849159

The individual posting this message is not a Window World customer of the Salem, VA franchise. For information concerning the Window World Warranty please visit your local area Window World franchise for specific details.

Thank you,

Customer Relations

Window World, Inc.

Anonymous
#854394
@WW Customer Relations

We had Window World install all of our windows and have been nothing but very happy with our windows. We did have a small issue a few years later.

We called & they came the following day a fixed the problem.

We have been so happy with Window World that we had our house sided 2 months ago and again we love the work and the gaurentee that comes with the product. We highly recommend your company!

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Review
#516728 Review #516728 is a subjective opinion of poster.
Product
Window World Window
Loss
$150
Tags
  • Window World poor service

Window World in Carrollton, Texas - Very bad customer service

They had no problem calling me when it was time for installation. The installation crew went 60 miles an hour and 1 window was cracked. they said they would order a replacement. after a month the customer service dept said it was in. found out it wasn't and they had to fed ex it!!. then 2 months later found one of the windows on outside was not calked when installed and water got inside after a heavy rain. called them and 4 days later they sent a supervisor out to look at it. Supervisor said he would have installer call to set up repair for Saturday. never heard from installer. called corporate never got called back. God forbid anything else happens with these windows. I would strongly recommend to look for someone else when thinking about replacement windows. This company stinks!!!
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2 comments
Anonymous
#849086

Ditto to what he said, absolutely horrible company to deal with. They promise you the world but when it comes time to deliver or you need service forget about it.

Anonymous
#849524
@John

Amen!! Glad it wasn't just me.

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Review
#515448 Review #515448 is a subjective opinion of poster.
Product
Window World Window
Window World of Central Florida...What a JOKE! THEY ARE A SCAM AFTER THEY SELL YOU. I could NEVER recommend this company to ANYONE!!. Although the very best in pricing, exceptionally poor service after the sale. False statements and bold lies about permitting. Offered...
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2 comments
Anonymous
#1303634

SO AGREE! I WAS LIED TO BLATANTLY BY THE SALESMAN AND THE OWNER!

THEY ARE CROOKED AND DECEITFUL!

NEVER RECOMMEND THEM IN ANY WAY! THEY ARE THIEFS.

CHARLES WALSH

LONGWOOD

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Review
#515146 Review #515146 is a subjective opinion of poster.
Loss
$2500
I have owned my home now for about 10 years. Built in 1963 it came with the original wood windows. When i bought the home i knew it needed new more energy effiencient windows. So i started shopping, doing my research on internet and invited several companies out to my...
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1 comment
Anonymous
#847695

My name is John Goldbeck, my wife and I own Window World of Harford. I am glad that you were happy with our salesman and our sales process.

We believe in not playing the games that so many companies do. In your paperwork you will find our warranty page. Our windows are backed by one of the best warranties in the industry. I am, however, a bit concerned with your comments about one of our install crews.

The one crew that you apparently had is a very good, hard working team. We get compliments from many of their install customers. The crew leader has been in the construction industry for many years since his father used to own a construction company. He has been with Window World for the past several years.

Our installers are handled on payroll as 1099 so they are technically sub contractors but they work exclusively for us. All of their papers are on file at the office and we will supply our customers with them upon request. I have been in the home improvement industry for over 20 years and have been a licensed contractor for 14 years, I don't ever think I have carried my card.

If you would like to call our office to discuss any concerns, please feel free to do so. We would be more than happy to help you.

Review
#514808 Review #514808 is a subjective opinion of poster.
Product
Window World Window
I have had 4 no shows from Window World Nashville installers during the original installation period early in 2014 and 2 recently for a warranty problem. Their service manager even showed up to my front door once early on and told me that he was a reputable person and...
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1 comment
Anonymous
#846748

I am an installer for window world of middle tn . If you are still experiencing problems comment back and I will personally resolve your issues

Review
#513354 Review #513354 is a subjective opinion of poster.
Service
Window World Installation
Tags
  • replaciing windows

Window World in Carrollton, Texas - Seal failed on outside of window

Called them and they said a supervisor would call within 24 to 48 hours. They did not. Called them back after 3 days and they said someone will contact me ASAP. They have still have not. Called the Corporate office and left a message. Have heard nothing. I get the impression they do not want to come out and fix what they caused. I will submit my experience to the BBB. These people have no problem taking your money but god forbid if anything goes wrong then good luck getting any one to help. Advice. DO NOT DO BUISNESS WITH THESE PEOPLE. I like the windows but the customer service sucks big time.
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1 comment
Anonymous
#843831

Please contact our Customer Relations Department in North Carolina at 1-866-740-2100 and ask for our Customer Relations Manager. Once we have your information we will gladly contact the franchise from which you made your purchase so that any outstanding warranty matter will be handled appropriately.

You may also email us at info@windowworld.com if you are more comfortable with this method of communication.

Thank you.

Review
#512883 Review #512883 is a subjective opinion of poster.
Product
Window World Window

Window World - Review about Ac Window from Round Rock, Texas

My ac window until is borkoning
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Review
#512745 Review #512745 is a subjective opinion of poster.
I had windows installed and shortly after, my windows started to leak. Rain poured into my bedroom and kitchen ruining floors and window treatments. I spoke with several supervisors for three who all gave me the same story but still no one has come out to repair or...
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Review
#512550 Review #512550 is a subjective opinion of poster.
Product
Window World Window