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I ordered windows the middle on April for a rental home I own. They were suppose to be installed mid May. I called back in mid May and was told windows should be by end of May. I called back end of May, I was told the windows were in but that they couldn't be installed...
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Review
#497633 Review #497633 is a subjective opinion of poster.
Product
Window World Window
Loss
$700
Hired window world to do gutters on my home needless to say I gave them the down payment I waited about a month called them and asked them when they were going to be installed they said oh we have a crew that can do them tomorrow first off they should of called me I...
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1 comment
Anonymous
#829248

We are working to get the issue resolved with the homeowner in a timely manner and are currently scheduled for Tuesday morning to review. Will update this site by end of next week with more details as to why large gap at the one side of the porch along with time frame for installation. Will also have steps listed for a resolution.

Review
#496793 Review #496793 is a subjective opinion of poster.
This was the first time I have used this company to replace 1 window pane. Long story short, this was the worst experience ever!! Well, I guess it would have been a good experience, if it wasn't for the service guys getting 2 flat tires, showing up late for...
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2 comments
Anonymous
#835469

A friend of ours bought windows from a company, only to find out they were out of business a few years later, so when he had issues he was stuck. He recommended we do our homework since he didn't, and he had to pay for having more than $3,000 in seal failures replaced by a glass company since the company was out of business.

We have 22 of their windows and they are great! The World of Windows salesman was knowledgeable, and he told us that since they are a franchise, one of over 200 across the country, that there would always be someone to take care of any warranty issues. Also, the World of Windows price was half the price of the two other window competitors that quoted our project. Two of the other competitors that came to our home we had to threaten to call the police to get them to leave after 3 long hours of their presentation followed by them trying to pressure us to sign their contract!

The work was completed by World of Windows on-time, and as promised. We have even had a seal failure in a window where it fogged up between the glass, which was fixed under warranty at no charge to us. Thanks for the recommendation from our friend Gregg to do our homework. The warranty will even transfer to someone else, if we ever sell our house.

What a great value. I don't know why you would buy windows from any other company, when these windows are so great and affordable. You could buy them twice from Window World, or World of Windows as they have to go by in Charlotte, for what the competitors charge. Our energy bills have gone down, and we only need blinds for privacy now.

You can barely feel the suns energy through the windows at the hottest time of the afternoon.

I usually don't read the b.s. that people put up here, but I saw this comment, and it is so different from our experience with them I had to say something. I guess flat tires do happen, as I have seen a few people broken down with them on the highway.

All I can say it they did a great job for us, and I would highly recommend them. I guess sometimes things go wrong, it isn't a perfect World after all, but it looks like they resolved your issue in the end, and you got an apology.

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Review
#494745 Review #494745 is a subjective opinion of poster.
I am so disappointed in the service we have received from Window World. We ordered replacement windows and a replacement sliding door from Bill on 3/15. The installation was on 4/14. The crew who was supposed to show around 10am ended up at our house to start...
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2 comments
Anonymous
#824790

My dad had this happen to him as well. I decided to try it myself and they messed everything up.

After they put the window in incorrectly, they wanted us to pay them. Waste of time and money!

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Review
#493742 Review #493742 is a subjective opinion of poster.
Product
Window World Window
Loss
$300
How long do we have to be subjected to that ugly dressed and yes ugly looking also woman that blasts your ad. Over & over & over & over we are subjected to her voice. Thankfully we can mute her out. Then 1 minuet later some *** couple chimes in with their...
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2 comments
Anonymous
#823767

Are you referring to the bleached blonde with long stringy hair that is actually too old to wear her hair that way? I complained on their web site and got a reply back saying that mine was the only negative complaint they had received. I guess I thought that was a local ad, but if we are talking about the same woman it must not be.

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Review
#493624 Review #493624 is a subjective opinion of poster.
Product
Window World Window
We recently got a bid form WW to replace 38 windows based upon the advertised $249 low-e published rate. By the time the salesman got through with all of the "add-ons" for things like $30/window for removing your old window (who replaces windows without taking the...
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6 comments
Anonymous
#857630

They do change the price look at the advertising everywhere for Window World they are so famous for the $189.00. Take a look at the window world contract it don't even have a 189.00 window on it.

It's just a bad company if they can get on TV & not be honest that shows you what kind of company they really are. At least the store in West Virginia St.Albans.

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Review
#489983 Review #489983 is a subjective opinion of poster.
I ordered $3072.77 worth of double hung windows with lattice on Jan 4,2014 from the DFW Window World (WW) Office. The windows were installed on March 19, 2014. After install one window failed to open/close within 24 hours of install. After 3 failures and 3 service...
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5 comments
Anonymous
#822925

Just got a call back from Chad at Window World DFW. Come to find out Aaron (mgr) never ordered my replacement window 6 weeks ago as promised!

Excuse is that they have had turnover.... again. That was the excuse Aaron gave me for why it to so long for him to come out the first time the window failed. I think its just a handy excuse for their failure and that they never had turnover they just have horrible customer service.

Chad said he will order the window today. It may take 3 weeks to come in and that the owner is out of the country...

convenient don't you think. Still waiting on a call back from Jim at the Corporate office.

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Review
#489389 Review #489389 is a subjective opinion of poster.
Product
Window World Window
Loss
$3072
Window World installed 7 windows in 2003, 3 of the windows had a service call placed almost every year, when I called this year we discussed replacing the windows and they did. When they put in the new windows we found ALOT of mistakes that were made on the 1st...
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5 comments
Anonymous
#903546

GO TO WW NATIONAL HEAD QUATERS FILE A COMPLAINT AND THEN FILE A COMPLAINT WITH GOOD HOUSE KEEPING SEAL! :)

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Review
#484186 Review #484186 is a subjective opinion of poster.
Product
Window World Window
Approximately 1 month ago, March 21st, 2014, a Window World rep from the Pensacola, FL store came to our house after we requested a quote for all new windows (will be about 25 in all). He spent about an hour and a half at our house. He told us that he would get us a...
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3 comments
Anonymous
#1007105

Window world came out and gave us an estimate and when we asked if we needed a permit to replace our windows he said no! Guess what, the day my windows were installed I was slapped with a violation for not having a permit!

The installers didn't even ask for a permit before they did the work! Now it's the homeowners responsibility to get permits! Well how in the *** would I know to do that!!!! As well as the fact that as a company who promotes themselves as being a licensed company, YOU HAVE ONE JOB, and this is it!

Do you not know what each area requires?? You are supposed to know because it's all you do!!!

Now I as a homeowner have to pay this violation while WINDOW WORLD GETS OFF SCOTT FREE??!! Not gonna happen!!

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Review
#483743 Review #483743 is a subjective opinion of poster.
Product
Window World Window
I called for a free estimate. The next day a man came out and in a matter of minutes he handed me a very nice folder filled with brochures and cards I asked him for a price and he said $5700. I have 17 windows so $3200 is what you would think it should have been. I...
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3 comments
Anonymous
#1585630

The Windows are great because they are made by other companies. Window World and their installers are working on volume and offer NO labor warranty therefore making their service and installation a joke!!

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Review
#478805 Review #478805 is a subjective opinion of poster.
Product
Window World Window