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Window World in Albany, New York - The soffit and facia on my house started falling off in July

Since the original complaint I have still not had my issues fixed while more issues have occurred. I'm being told that the coil stock was not ordered, they have reschedule a number of times, the window lock on my living room window has failed, The siding has cracked on the south side of my house. As recently as yesterday I was told to take time off from work and a technician would be there only to have no one show up and no call to let me know what was going on. have asked to speak with the owner of the local branch with no satisfaction. I will be stopping at the show room today.
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Review
#457277 Review #457277 is a subjective opinion of poster.

Window World in Pikeville, Kentucky - Slow or bad service

had six windows put in already this went pretty smooth within two years two have had the gas leak out and had to be replaced later about four month ago they came and measured for another new window said about 4 to 6 weeks before it would be in and installed they finnally caled yesterday sad tha the installer would be here early i told them that we ran a bussness and i needed to leave here by three that fine the mannnnnnnn on the phone the installer would be here early their early and mine must not be the same its nearly 12 noon and no installer so i guess i staye home for nothing im very pissed im call thier main office for all the good this will do me !!!!!
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Review
#450376 Review #450376 is a subjective opinion of poster.
Loss
$200
First of all I would like to say that these windows are awesome. I have bought them from the store in Oklahoma City and everything was great, my salesman told me about the two prices $189 basic window and $400 for the 6000 series that had everything. However this store...
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Review
#450055 Review #450055 is a subjective opinion of poster.
Loss
$45

Window World - Home owner

Salesman arrived corp advertise $189 his charge was over $330.00 called office said Texas requires low E Total for 6 windows $1980.00 The salesman never wrote up a contract never measured windows wrote estimate His office used all there wits to justify this overbid When a salesman does not write a legal estimate and all he shows you is scratch paper you will get screwed Why does corp not say that in Texas you will be charged double our prices are bigger in Texas The salesman drove up in his little square care and giant ballooned prices When I brought up Corp prices and told me that was just corp BS doesn't apply to Texas Another salesman is coming out tomorrow Sept 28, 2013 will see what happens
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2 comments
Anonymous
#734226

We are also glad to se these reveiws. We were considering window world, but had a simular problem.

Now I am glad it wasn't just us who was not pleased with these "High Pressure" tactics. The guy we got had 1 1/2 hours of BS and all we wanted was some good replacement windows. $189 window turned into near $500 before he was done. When the lady of the house said she would think on it, he gotted big time pissed, slammed things, and stormed out.

I guest we are done "thinking" Window World. There aparently is NO $189 windows. This is just a come on to get these guys in your house. Then the price goes up after hours of useless Pitching.

Not very good pitching at that. (Central Pa.)

Anonymous
#723392

Sure glad to have come across this review. We are just thinking about replacing 6 patio doors ... 2 -- 8ft. doors and 4 -- 6-ft doors, in our sun porch.

We sure don't want to go with a company that does this kind of baiting.

Some companies apparently don't care if they are still in business in the days ahead because this "misconstruing" won't serve them well for very long.

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Review
#449433 Review #449433 is a subjective opinion of poster.
Loss
$650
I received a call on (Thursday)9/20/2013 informing me my windows were in, and made an appointment to have them installed, the next day (Friday) they called back to say they were just confirming that they would be here on (Monday)9/23. and informing me to take all...
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Review
#448715 Review #448715 is a subjective opinion of poster.
Tags
  • Unprofessional
  • unprofessional attitude
  • house mess
  • no coverings on windows for 24 hou
  • weekend wasted

Window World in Colorado Springs, Colorado - No customer service, lying salesmen

My salesman ordered the wrong windows, then they wanted to charge more to order the correct ones, this was their mistake. Then the salesman lied and said those were the windows I ordered to try to cover his mistake. Owner of the franchise seemed unconcerned, wouldn't return calls and did no follow-up on whether the situation was resolved. I am through with Window World, I need more windows but will go somewhere else, they are not the only dealers around. They advertise big in Colorado Springs but they don't deliver the customer service that they should. They need to do better follow-up.
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Review
#446274 Review #446274 is a subjective opinion of poster.
About two years ago, we purchased new windows and a front door for our whole house. After three different installers worked on the house, finally it was done. The windows have held up well but the front door, now that's another story. The paint is peeling off the whole...
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5 comments
Anonymous
#876465

M. Rohner , if that is really your name, you sound like a pist off ex employee who lost their job for being lazy and are now making up some WILD story to TRY and bring a bad name to a GOOD company.

I have lived in Cedar Rapids all my life and have used and referred many many people to Window World. None of us have EVER had any issues with their work. The employees are kind and honest. In fact an elderly woman who I referred to Window World was in the process of changing her light bulbs when the installer arrived and when the gentleman saw what she was trying to do volunteered to change all her light bulbs so she did not have to get on the ladder and do it.

This company backs their work and their products. I think maybe you should get a hobby and find something better to do with your time then to make up LIES about a company owned by GOOD PEOPLE!!!

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Review
#445885 Review #445885 is a subjective opinion of poster.

Window World in Killeen, Texas - Window install

Last year this company replaced all the windows and a slider in my home. They dropped and broke the track on one window, did not have all the parts for the slider, the installed windows do not lock properly or at all and they damaged furniture while moving it to install one of the bedroom windows. After one year and many calls I do not believe they will ever come back, as promised, to repair the low quality install. Stay away from Window world of Waco I am still finding problems with the install. I've called them and they said they would send a rep to the house to look at the poor workmanship but never did.
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2 comments
Sockpuppet73
#958860

We were told a rep would stop by and look at our botched install as well. They said the rep was going to be driving right through our area so that would work out perfectly. No one called or showed up.

Anonymous
#828108

Did the Terry family ever get back to you to take care of things as promised? We're looking at having ~22 windows done.

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Review
#445837 Review #445837 is a subjective opinion of poster.
Loss
$2000
I called Window World in Chattanooga, Tn. to have 13 windows replaced. The salesman came out and went through his sales pitch. I ordered the windows and approx 3 weeks later they called and said that they were in and they were ready to install. The appointment was set...
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5 comments
Anonymous
#794190

I'm. Glad I read this.

I just cancelled my appointment with window world. :x

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Review
#444289 Review #444289 is a subjective opinion of poster.
On June 14,2013 I ordered a door with one half the down payment made. The door came in on August6,2013 with the wrong frame size. The installer tore out the original door before he realized the frame was incorrect. The installer put plywood over the opening. A new...
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1 comment
Anonymous
#712811

And my husband laughs at me for watching them all the time! Better safe than sorry.

Review
#441328 Review #441328 is a subjective opinion of poster.