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They replaced entire windows in my apartment and three other units in our complex building. After about 7 days, I noticed few flies trapped between the screen and the window. I thought they are coming from outside thru the gaps, so I went outside and taped entire pane...
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1 comment
Anonymous
#701766

My mother too her windows were installed and flies around bay window it was hundreds of them!! Is this strange,now they are gone but it freaked her out.I never thought it was from window I thought it was when they ripped all siding off .then they resided.

Now reading your letter I now know. So thanks for sharing.

Review
#436599 Review #436599 is a subjective opinion of poster.
Service
Window World Replacement

Window World in Tonawanda, New York - Buffalo,NY

We had the salesman come out and received an estimate for a new patio door and a new garage man door. We placed a down payment and then weeks went by before we heard anything. We made several calls and still nothing. Then one day someone called to say they couldn't put our garage door in. They finally came out and put our patio door in, and for the trouble with no one calling they said they would give us a free foot lock. They said it was in stock and that they would install it the next day. Well, again we never heard back from them. So after several calls to them I finally reached someone and was told that they had been calling us--at a phone number that we had never given them! They had no problem contacting us before with our two cell numbers, but now that there was a problem they claimed that they had the wrong number?? Now they are saying we never paid them. I have a contract that states otherwise--and they keep sending us a bill with a "new" contract. I told them that we signed a contract and that is the one we follow. Not a new one with new prices. I as a customer can't just make up a new contract for the fun of it! We never even got what we paid for!!!!
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2 comments
Anonymous
#727649

Dear Customer:

It is very interesting that you have gone to great lengths to explain your complaint about Window World of Buffalo.

Interesting fact -

1) Window world of Buffalo - DO NOT AND NEVER HAVE SOLD GARAGE DOORS. Other locations do, but we do NOT.

2) We do NOT have a foot lock for our patio door system. So we could not have given it for free.

It seems like you have contracted with some other company and are confused about who you were dealing with. If you have any issues, please contact their office directly and they will be glad to help you.

Anonymous
#744468
@Responder

It was a Man door for a garage--and no I am not confused! Also, a foot lock was promised and I have a letter stating this from Kim Lunetta? Thanks

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Review
#429884 Review #429884 is a subjective opinion of poster.
Loss
$1300
We hired Window World to replace all of our 30 windows. It is costly, so we shopped around. The guy who comes out and sells you on their windows is very friendly and convincing, although, he was not completely professional in comparison to the others. After we placed...
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1 comment
Anonymous
#834183

Your not lying!!!! I am having the same horrible experience. Never again.

Review
#429584 Review #429584 is a subjective opinion of poster.
Service
Window World Installation
Saw their booth at the Home & Patio show (Jacksonville, FL) and decided to give them a try, We need to replace all windows. We went to their local showroom, which isn't particularly tidy or set up for customers, to get ball park quote. Satisfied with estimate, we...
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Review
#426863 Review #426863 is a subjective opinion of poster.
Product
Window World Window
Loss
$1
I was told my realtor that i needed to replace my windows before the house was on the market as the seals had broken on most of those in the house. He suggested that I call Window World since their windows were only $189 per window installed. I called and a sales...
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1 comment
Anonymous
#826140

Not a bait switch... thats when they sell you a certain style of window but show up with a cheaper one..

189 is for a basic install.

Vinyl windows are not basic installs. Many times need aluminum wrap

Review
#419866 Review #419866 is a subjective opinion of poster.
Product
Window World Window
Loss
$1300
Tags
  • workmanship issues
Talk about bait and switch. I recently had an estimate from window world completed for the entire house for windows. Not even close to 189 or 259 a window installed, it was for $5500 for 9 windows. Needless to say I went to lowes and had them due an estimate for...
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3 comments
Anonymous
#766970

Good luck if you ever have a warranty issues. One year on labor and hope they still call same windows.

Plus my guess you added options that aren't standard 189.00 price.

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Review
#418822 Review #418822 is a subjective opinion of poster.
Product
Window World Window
I ordered windows and doors last year.The windows came in fine.But the doors were all wrong.The doors was ordered black inside and outside .They only came black on the inside .We let the installers paint the outside so we would have functioning doors.Then we found out...
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Review
#414882 Review #414882 is a subjective opinion of poster.
Service
Window World Installation
Loss
$800
Dictionary.com defines blackmail as a verb: to force or coerce into a particular action, statement, etc. I just received a certified letter from Window World stating they deem it necessary to rescind the lifetime warranty on my windows due to a “hostile environment”....
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Review
#413645 Review #413645 is a subjective opinion of poster.
Product
Window World Window
Loss
$6203
Tags
  • J Summers
Window-world told me if I refered someone I would get $100. Now they have changed there story, and we had to wait a total of 7 weeks to get our windows. also they leid about the gas in the windows keeping the heat out, it does no such thing and we paid an extra $500! I...
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1 comment
winworld
#656977

We are very sorry to learn of your dissatisfaction with your Window World experience. If you would like to discuss further please contact our Customer Relations department 1-866-740-2100.

Please be prepared to identify the franchise location from which you made your purchase so that we may notify them accordingly.

Review
#410767 Review #410767 is a subjective opinion of poster.
Product
Window World Window
Loss
$100
Tags
  • GEORGE VANHOOSE
I chose Window World because they were Gephardt approved. They are located in Spanish Fork, Utah. Their Gephardt Approved "craftsmanship" will speak for itself. I welcome anybody to come by and look at the horrible, messy and incomplete job that was left behind. The...
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6 comments
Anonymous
#649292

The average quality window with installation and supplies from a thoughtful, reputable service oriented company should be a minimum average of $600 and up. How can you expect the same result for 1/3 of the cost?

People that buy these189$ windows get what they paid for. Unfortnately they usually dont realize what they signed up for.

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Review
#407047 Review #407047 is a subjective opinion of poster.
Service
Window World Installation
Loss
$5000
Tags
  • Window World Spanish Fork Utah
  • Window World Sucks