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My experience with Window World is a nightmare that just won't end. The first installation crew started ripping out three windows but only installed one before they decided they weren't going to finish the job. They packed up and left the other two in worse shape than...
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2 comments
Anonymous
#655239

Sorry to hear about your experience, I am one of the owners of a small business in virginia beach called entrypoint exteriors. We always suggest that people look at the performance ratings read lots of reviews!

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Review
#406958 Review #406958 is a subjective opinion of poster.
Service
Window World Installation
We have used Window World in Columbus, Ohio for our rentals for over 10 years and are very pleased with the quality of the windows and the service and price. Window World has a lot of locations/franchisees? and install a lot of windows, so there are always going to be...
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1 comment
Anonymous
#658382

Got to wonder why Bob from VA hasn't commented on this post????

Review
#403167 Review #403167 is a subjective opinion of poster.
Product
Window World Window
I have been dealing with Window World for two months and it has been a nightmare. Their customer service is the worst I have had to deal with in my life. They promise installation in the morning and show up at 4:30 p.m. in the evening. The installers that first came...
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Review
#402103 Review #402103 is a subjective opinion of poster.
Service
Window World Installation
Window world refuse to warranty my windows due to issues they had with the previous owner. Unknown to me at the time I purchased the house only to find out when I had a warranty issue with a broken seal in a sash. I did some checking on what happen between the...
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Review
#401089 Review #401089 is a subjective opinion of poster.
Product
Window World Window
Loss
$3000
I ordered windows to be replaced several months back. I specifically explained to the salesman the windows must be the same style as I have and had to comply with Homeowners Association requirements. When the installers came they informed me the windows were missing a...
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Review
#400280 Review #400280 is a subjective opinion of poster.
Product
Window World Window
Febr 6 2012 We contracted with Window World (owner MARK COLLINS)sales rep. to order 2 arched top windows for our Gym & Formal Dining rooms. What a horrible experience!! Window World has delivered & installed windows that did not fit, came in broken 3 different...
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11 comments
Anonymous
#645149

I saw the ad and called....after 2 weeks a salesman called me on the phone. Said the 189.00 window was not insulated if I wanted that it would be 289.00 Plus due to some epa code I had to pay an extra 40.00 per window and 250.00 for caulking and other materials.....after reading the complaints I am not going to use them.

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Review
#396309 Review #396309 is a subjective opinion of poster.
Service
Window World Installation
Loss
$9000
I have install numerous replacement windows myself over the year; however, I am not physically able to do it anymore. I called Window World for a bid. The salesman came and listened to what I wanted. He submitted their bid and left a copy with me. I found the salesman...
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Review
#393736 Review #393736 is a subjective opinion of poster.
Service
Window World Installation
Loss
$935
worked for them did about 60 jobs completed jobs to perfection ran me around every day / overbooked my crew / always in a hurry send you to a 8-hr. job and tell you your late for the next job that day when your only on the first one for 3 hours told them I had enough...
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1 comment
Anonymous
#828115

What city/state was this in?

Review
#392739 Review #392739 is a subjective opinion of poster.
Loss
$567
Tags
  • Economics terminology
  • The Work
I ordered windows from window world Nov. 6, 2012. They were to be installed 6 to 8 weeks after order date. Mar 6, 2013 I have windows in my yard. Hopefully installed before dark since it is 3:45 pm. This is a contractor from Joplin (at least they finally called...
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2 comments
Anonymous
#686858

I think I may be in the same crowd. I am repairing a home to move my mother into. I must replace 18 windows and both entry doors.

I was referred to WW by a few of the neighbors. I had seen their ads on TV and felt good about calling them. The sales rep came out 5/13/13, he was an hour early and seemed extremely rushed but very pleasant. I decided to order 2 windows and see how it went. They said I would have both windows delivered and installed in 4 to 6 weeks. When I had not heard from them by July 1st I called the number on the order form, they took a message and said they would call me back with a status update. No return calls were received.

They finally called yesterday. My windows are in but can't be installed until the end of August! What happened to 4 to 6 weeks? I do not have the luxury of waiting for them to decide to install my new windows. Since they can't deliver within a reasonable time from the date stated on the order form, I requested a refund of my down payment so that I can go with another company. They refused the refund. I asked to speak to the Gen Mgr or the owner. IT was only 10 am and they had not come in yet. Again, they took down my number and said they would call me back. I called them again on the hour, every hour from 1pm - 5pm only to be told the same story. Obviously they do not care about my business. I am so disappointed. I feel like I have been duped and their is little I can do about it. :upset

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Review
#390636 Review #390636 is a subjective opinion of poster.
Product
Window World Window
Tags
  • World

Window World in Wyandanch, New York - Cheap prices for a cheap window!!!!

I was lied to!! The salesman in the Hudson valley New York area told me that the so does they sell are just as good as the "high priced" windows. Well the are not! Leaks air,does not open and close smoothly and look like a plastic kids toy window. The installers were very messy and unprofessional also. The installer actually whipped silicone on my wall when cleaning his hands. They also left the room a mess. I bought 5 windows for 1800 and thought I got a great deal. But the truth is you get what you pay for. At first everything seemed if e until the day came to install. The windows never closed right! I tried several times to get fixed and each time someone comes and finds a new problem. The sub contract the install people so each time it's someone else!
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Review
#388114 Review #388114 is a subjective opinion of poster.
Product
Window World Window
Loss
$1800