Completed my window install and found that one window is missing a piece of trim. The installer said he could come and fix this the two days later.
Called the office and they can not come out for another week to put something in that might take 5 min. Tried to contact the field supervisor and wrote an email also and he will not return phone calls or answer any emails. Not a bad job to have and do nothing.
Once they get their OK to be paid I guess that is the end of their responsibility. Not sure now how the life time warranty will hold up.
Robinson on De Forrest Houston
Product or Service Mentioned: Window World Window Installation.
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.
Window World Pros: Installation crew, Windows look well made.
Window World Cons: Lack of communciation for a solution, Customer service and quality.