Not resolved

Window World probably does sell a satisfactory replacement window package, but their sales tactics need some serious improvement, especially from the salesperson standpoint. We originally wanted to replace the worst wood windows in our home with vinyl/metal replacement windows.

We received a quote for 5-6 windows. Salesperson advised he didn't think we we really needed all of them replaced, including the sills. We decided a day later that we just wanted to replace all 11 windows, "all inclusive", including the same package(s) that were on the original quote, and the salesperson, Jimbo, gave us another "estimated" quote based off the increased quantity, which seemed really reasonable. We told him that we were happy with that price, but that WAS the max we were spending, and that if he could not make all this happen for that price, just to not return, that it would be a waste of time.

He returned 3/23/19. After about two minutes of talking, we realized (and so did he) that the price he quoted did NOT include all the items we were interested in, and therefore it was not possible for him to put forth a contract at that price. He does manipulate the quote to appear it was meeting the number he originally quoted, but only to delete a major portion of the core "package" (energy package, warranty, screens, etc). Unfortunately, he did not state upfront that he had taken off core items to reduce the quote.

This was highly deceptive, and I was only made aware of this after I sent the franchise owner an email (we had already asked the salesperson to leave because of the change in numbers). Even after contacting the CEO of Window World, and the Director of Sales, no action was taken to honor what we were originally quoted. We decided it was not worth our time any longer to deal with Window World because of these issues. Make sure you get EVERYTHING in writing with these folks, and never go for an "estimate".

Highly disappointed that we wasted two days with this company with no results. Good luck!

Product or Service Mentioned: Window World Installation.

Reason of review: Pricing issue.

Preferred solution: Price reduction.

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