DO NOT USE THESE PEOPLE...STAY AWAY!! We recently purchased a house in Medina, Ohio.
We hired contractors to remodel the garage. They contracted with Window World of Akron, Ohio, to replace 10 windows in the garage. Window World came out and replaced the windows with new ones. Two weeks ago, one of our dogs came into the house limping, with blood on his leg.
We rushed him to the veterinarian's office. After x-rays and a full exam it turned out he had a glass cut on his leg. We went back home and started to look for broken glass. When we started to walk through the ivy that surrounds the garage where all the windows were replaced, we found to our amazement, enough broken glass to fill a large box.
Large sharp jagged pieces, and smaller shards of all shapes and sizes. It took us nearly 2 hours to pick up all that we were able to find. Mixed in with the glass were broken pieces of the old framing from the old windows that the Window World installers had knocked out when replacing the windows. We called the Akron office of Window World and asked to speak to a supervisor.
We were told that someone would call us back within 24 hours. No one ever did. I called two days later, and was told the same thing. No one called.
I called this afternoon, 7 days after my original phone call, and finally reached the owner, Alex Rohrer. He told me that it was not his responsibility, because our contractors had signed off on their work, once the windows had been installed . I explained to him that our contractors had not found the broken glass at that point in time, but that it obviously happened when the windows were replaced by Window World employees. Alex told me that it was not his responsibility, and that he would not meet with us and the contractor together, to assess the situation and to take responsibility for our dog's injury and veterinary bills.
I explained to him that even though our contractor had signed off on the installation of the windows, that it was the Window World installers who had left all the broken glass around the garage that resulted in our dog's injury. Our contractors had simply not found it because it was buried in the ivy where it was out of sight. He said that Window World was done with us, and would not meet with us or consider paying our dog's veterinary bill.
We will now be suing Window World in small claims court. STAY AWAY FROM THESE PEOPLE!!!
Product or Service Mentioned: Window World Installation.
Monetary Loss: $2200.