Update by user Oct 20, 2017
Door and window have been replaced
Original review posted by user Jul 19, 2017
After three and a half long months, many calls, calls to and chat sessions with Window World Corporate and a abundance of excuses form the local office our the sliding glass door has been replaced. The technician who did the work was friendly and worked through a light rain.
One remaining issue is that I ordered a replacement window and the factory did not send the correct one. The technician checked the manufacturer number on the bad window and the order number, they are the same.
Travis called us after he got back to the office and confirmed another replacement has been ordered. For now I am satisfied with the service technician and the corporate representative delays being the exception.
Product or Service Mentioned: Window World Window Replacement.
Reason of review: Reliable warranty.