State: Georgia Clear all filters (20 of 899 reviews match)
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1.0
Details
This company came out in 06/28/17 - as of this writing, on 10/28/19 my windows still are not installed. When I signed the contract, I was not informed of the 12 week lead time to install the windows. When I asked to cancel the contract due to this fact, the office...
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Review
#1695724 Review #1695724 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1118
Preferred solution
Full refund

Window World in Atlanta, Georgia - POOR SERVICE

1.0
Details
Called Carrollton ga store last week on Monday to setup appt for estimate, lady told me they would call back to schedule. NEVER got a scheduling call back!! lady at front desk had all my info . I called back on Monday a week later and she must had lost my info and ask asking for it, then she tells me Thursday of this week they can come by for an estimate!! I said forget it. POOR POOR service dept cannot even get an estimate, I hate to see how the install service would be if its anything like the scheduling clerk!!
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Review
#1604922 Review #1604922 is a subjective opinion of poster.
Service
Window World Customer Care
Reason of review
Order processing issue

Avoid Window World like the plague!

1.0
Details
Avoid Window World like the plague!
Avoid Window World like the plague!
Window world improperly installed windows in my home that leaked and caused significant damage. They NEVER stood by their work and blamed everything but their installation. Their practices are solely to enrich themselves at your expense. They lie, deny and put off. I have had to live with plastic sheeting covering the side of my house for months. Still no resolution. Time to sue.
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Review
#1568435 Review #1568435 is a subjective opinion of poster.
Service
Window World Installation
Cons
  • Customer service disappeared
  • Substandard installation techniques caused water damage
  • Extremely poor service
Reason of review
Warranty issue
Loss
$6409
Preferred solution
Full refund
Tags
  • Window World Sucks
  • No Reliability
  • Poor Quality
  • Bad Install

Window World in Stone Mountain, Georgia - Unhappy.

I will never recommend window world to any one We were told in October of 2018 we would have our windows in 7 to 9 weeks but we did not get them until February THEY DON’T see any problems. They lie just to get you off the phone when you call.
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Review
#1473105 Review #1473105 is a subjective opinion of poster.
Service
Window World Window Installation
Reason of review
Order processing issue
1.8
Details
We ordered windows for the home we are selling, so timing was important. They promised 4 weeks to deliver. It took them almost 3 months to deliver the windows. This affected our ability to list the property and lost a critical timing over the summer to sell the house....
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Review
#1320627 Review #1320627 is a subjective opinion of poster.
Product
Window World Window
Cons
  • Delivery problems
  • How they treat the consumer
  • Unethical behaviour
Reason of review
Problem with delivery
Preferred solution
Price reduction
Tags
  • Window World Atlanta
1.0
Details

Update by user Aug 02, 2018

Results cam back and found Window World to be at fault. They still refuse to resolve issue and are threatening me again to be sued.

Not sure why now? This is coming from the COO.

Update by user Jul 27, 2018

I am retracting the statement I made "Do not hire this company". I am also retracting the...

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3 comments
Anonymous
#1531478

Not helpful

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Review
#1313865 Review #1313865 is a subjective opinion of poster.
Service
Window World Window Installation
Reason of review
Warranty issue
Loss
$15000
Preferred solution
Full refund
1.0
Details
Update the window I was overcharged for $500.00 reg 140 at lowes failed in less than a year. The window has a leak in it and is cloudy. It was the wrong type window , the salesman didn't know his windows and sent one without a J channel for the vinyl siding so the...
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1 comment
AntsyPug
#1740337

Yes window word in Delmar is the worst!!!! They are disgusting !

Been waiting 6 weeks for a window They keep saying it will be in Friday It never shows up. They don’t even know when there window come it????

Told me they never have a clue if there windows are shipped???? Stupid???

Review
#1219164 Review #1219164 is a subjective opinion of poster.
Product
Window World Window
Cons
  • Customer service is the pitts
Reason of review
Damaged or defective
Loss
$500
Preferred solution
Full refund
Tags
  • Window World Sucks
1.0
Details
Update I overpaid and got the wrong window per their salesmans write up and contract, they wouldn't do anything for me, basically your screwed. Less than one year later the window fails, I call them up Im told they will honor their warranty. about two weeks latter I...
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2 comments
Anonymous
#1452779

Sounds like you shouldve read a contract.

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Review
#1219161 Review #1219161 is a subjective opinion of poster.
Product
Window World Window
Cons
  • Office manager
Reason of review
Damaged or defective
Loss
$500
Preferred solution
Full refund
Tags
  • Beware
1.0
Details
Window World - Total Incompetence!
Window World - Total Incompetence!
Window World - Total Incompetence!
Window World - Total Incompetence!
Window World - Total Incompetence!
Window World - Total Incompetence!
Window World - Total Incompetence!
Window World - Total Incompetence!
Recently bought a home in Social Circle, GA. Had used Window World of Marietta GA at another home and was very happy. I called Marietta to do my new home and was sent the Athens store. The salesman, Mark Mohan, had to write 3 contracts to get it right. He counted my...
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Review
#1139610 Review #1139610 is a subjective opinion of poster.
Service
Window World Window Installation
Reason of review
Order processing issue

Contact Window World Customer Service

Mailing Address:
Window World Corporate Office
118 Shaver Street
North Wilkesboro, North Carolina 28659
United States
Phone:
(800) 639-8946
All Window World Contacts

Window World Products and Services Reviews

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1.0
Details

Update by user Apr 08, 2017

Not happy and you wont be either!

Original review posted by user Apr 07, 2017

Salesman Tom, writes out the paperwork explaining the window I needed and services I needed, Well Eight weeks latter, tnot the same window was delivered and then installed andnot the same window on the house,Stephanie at Window World...
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3 comments
Anonymous
#1451822

Customer was told up front the window would not be the same. Different company and different process.

Ordered anyway. This is an issue of lack of understanding from the customer.

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Review
#1031051 Review #1031051 is a subjective opinion of poster.
Service
Window World Window Installation
Reason of review
Poor customer service
Loss
$500
Preferred solution
Price reduction