Window World - Horrible and a big mistake
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New ReviewerWe had four windows installed and it took three days to complete, our main window was totally installed incorrectly ,will not open and close properly. Two window were damaged as was one screen when delivered to the job site.
Installers were clueless on how to get out a fin window. Currently we are trying to resolve this problem since June 29th 2017. They (window world) has changed field supervisors and is trying to intimidate us to having them tear out the current window with another, (which will be another nightmare and chance of more damage to our property) or take as is with no warranty. This seems like a scam to me as my paperwork says 100% warranty on the windows.
Its not my fault that they do not know how to measure or install windows. So the joy continues.
My personnel advise is to stay as far away from them as you can. Take your business elsewhere (HomeDepot) for starters.
Reason of review: Bad quality.
Monetary Loss: $450.
Preferred solution: please the customer not company.
Window World Cons: How they treat the consumer.
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Comments
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I am having a horrible experience right now, itโs a slider door unit and nothing about the unit is correct! I canโt get a supervisor to call me back. Does anyone have a number?
The person that anonymous is out to get somebody from Window World it's probably an ex-employee why don't you announce yourself they honored my warranty I have nothing but great things to say about Window World and I think the majority of Polk County would agree you can't make everyone happy
Window world is great
as of today 09/23/2017 we still do not have our window problem resolved. I called and scheduled an appointment and two days before I called again to confirm and not sit here waiting for them to show up and good thing I did because they said they could not come as the installer had already evacuated for the hurricane Irma.
They have not contacted me to re-schedule as far as I know he still could be in an evacuation mode. This company has got to be the worst ever.
Worst quality windows on the market. Stay away from this company.
we have gone as far as corporate, doesn't help!!!!!!
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