Not resolved
1.0
Details
0 comments

In my previous comment I neglected to say that this WW franchise serves the Atlanta area. WW of North America, 2125 Corporate Drive, Suite 101, Marietta, Georgia, 30067.

5-1/2 months later still waiting for install. Original salesman did not measure. Took my paid in full check. Another person came out 7/14/17, to measure.

Waited weeks. First installers )8-22-17) would not cover their feet, to protect my new floors, but they didn’t hesitate to fold and take(steal) the tarps I had bought, just in case. They installed the WRONG windows and became indignant when I would not give them MORE money. Windows were paid for IN FULL long before they showed up.(8-22-17) When alleged correct windows finally arrived (10-13-17) the installer showed me one was damaged.

Since this one was on the front of the house he chose not to install the others in front. They are sitting in my garage. Fast forward to today, November 13, 2017, when the windows were to be installed. No one called, no one came and 5-1/2 months later the job is still not done.

There is no mention of NAME of the owners of this franchise. You see them “standing on” their product on t. v. but you can’t contact them.

Not sure where or how to proceed.

This is madness that a supposed reputable company would treat a customer this way. Please don’t use this company without some serious assurances that the job will be done professionally and DON’T pay them in full until and unless the job is done.

Product or Service Mentioned: Window World Window Installation.

Reason of review: Poor customer service.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment