We paid in full in Sept 2017, appointment was set for Nov 3rd for install. We were told it would take half a day well it took 2 full days and we had Windows that were ordered wrong so even after coming back a 2nd day we had 2 windows that had to be reordered well first week of Dec the 2 Windows came in but one fit the other had to be reordered, so the last window came in and finally was put in right before Christmas.
We also had 2 other Windows that had bad locks so they had to reorder two sashes those took forever and today 1-16-18 was their 3rd attempt to replace the two sashes and to their surprise but not ours they were the wrong size again. They did give us a little bit of money back due to the problems but at this point I have lost all hope with this company and feel like their lifetime warranty is probably a joke.
Product or Service Mentioned: Window World Window Installation.
Reason of review: Not as described/ advertised.