I have owned my home now for about 10 years. Built in 1963 it came with the original wood windows. When i bought the home i knew it needed new more energy effiencient windows. So i started shopping, doing my research on internet and invited several companies out to my home to give me a free estimate. Out of 4 companies all but 1 didn't spend 3 hours with me. Window World of Harford only took about 45 minutes. That was the only good part about them. Louis was my sales rep; very nice guy; straight and to the point. Knew what he was talking about; no pressure. However the fun stops there.
Time to do the install. I am not trying to discriminate about companies who hire people covered in tattoos and piercings but when i asked a simple question about the installers " do they work for you? or are they sub contracted out. This is where i was lied to.
Asking the installer how long he worked for Window World and he told me 7 years. Lie number 1; asked him how long he been installing windows 10 years; lie number 2, asked him if he was contracted, licensed bonded and insured. He said yes. Asked him to see his license; he wouldn't show it to me.
Overall very happy with the windows, price and i hope Louis wasn't lying about the warranty. But if i could make one suggestion don't hire people who are going to lie about their credentials and how long they have been working in the industry. People who hire outsiders to do work on their home are not always so dumb. They might just not have the time to do the work themselves.
Thank you Concerned customer in Harford County.
Product or Service Mentioned: Window World Window.