State: Indiana Product: Window World Customer Care Clear all filters (5 of 62 reviews match)
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Window World in Fort Wayne, Indiana - Never Again

We ordered 7 standard replacement windows & a new front door on 11/30/2018. At that time, we were told by the sales rep that filling orders were 4-6 weeks out. Feb 2019 rolls around with no communication nor items ordered from Window World. We were then told the order hadn't been placed till Feb 2, 2019. What??? Finally received 7 windows middle of March (after us making continuous calls to them & always receiving different stories. As of this date (5/10/2019), we are still waiting on our front door to arrive at Paducah store. 6 1/2 months is WRONG!! The Paducah Ky store doesnt even care. Never, ever will recommend the Window World of Paducah, KY. They are a joke.
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Review
#1531662 Review #1531662 is a subjective opinion of poster.
Service
Window World Customer Care
Reason of review
Order processing issue
1.0
Details
I had an appointment to get an estimate on windows, doors and siding. The rep never showed; they never even called. When I called them I didn't get so much as an apology for wasting my time. I was willing to give them another shot this time the guy showed up (late) and...
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Review
#1318070 Review #1318070 is a subjective opinion of poster.
Service
Window World Customer Care
Reason of review
Poor customer service
Resolved

Update by user Dec 05, 2017

All Taken of!!!

Original review posted by user Nov 16, 2017

I called on Monday And Tuesday,Appt confirmed.My windows were supposed to be installed today,I took the day off work,(60dollars) I have a security system so I had to take down all the sensors and they were to come out on Friday to put them all back 43 dollars.I have...
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1 comment
user72491910
#1400269

This was all taken care of!!! They did a good job.

Review
#1132347 Review #1132347 is a subjective opinion of poster.
Service
Window World Customer Care
Reason of review
Problem with delivery
1.0
Details
The salesman reminded me of a used car salesman but I had my windows installed 10 years ago and they have been great. Salesman told me it was an all day install of 4 sliding glass doors - custom sizes. The team was scheduled after two other jobs arriving @2:15 It was a...
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Review
#829785 Review #829785 is a subjective opinion of poster.
Service
Window World Customer Care
Pros
  • Look of the windows
  • Installation crew
Cons
  • Sales rep
  • Customer service and quality
Reason of review
Poor customer service
Do not use Window World in Roanoke VA.Their windows are *** We had windows installed back in May of this year (2011) and to begin with the salesperson who came out was late for his scheduled appointment. We had a 9:00 AM Appointment and he showed up at 9:15. When I...
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3 comments
Anonymous
#672883

It happens all the time! They have crazy offers to get their foot in the door.

High pressure sales people get to work and then out come the sub contractors that are not employees of window world to put in your windows as fast as possible. Good luck with service if you have problems.

I have replaced window world windows that are less than 5 years old. Try using a local company with a good reputation.

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Review
#255646 Review #255646 is a subjective opinion of poster.
Service
Window World Customer Care
Loss
$945

Contact Window World Customer Service

Mailing Address:
Window World Corporate Office
118 Shaver Street
North Wilkesboro, North Carolina 28659
United States
Phone:
(800) 639-8946
All Window World Contacts

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