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Advertised vs Delivered
Customer service

I purchased windows, paid one half of the cost & then waited & waited. After 8 weeks I was told that the windows would be in next week & I would get a call.

No call from them; I called & was told I would be called on Wednesday of next week to schedule. No call. When I called I was told it was a busy office & they forgot to call me. Really what type of excuse is that?

So on Monday, the scheduled installation day, at 700 am I receive a call saying the installers were in a "huge" car wreck & the next available installation day is a week from Thursday (10 days away.). Ok I have removed all of my storm windows, taken down all mini blinds & window treatments, & moved all furniture from in front of the windows.

I was told to "loose my attitude " because I said the time frame was unacceptable! At this point I want my money back!!!

Product or Service Mentioned: Window World Window Installation.

Reason of review: Poor customer service.

Preferred solution: Full refund.

I liked: Price.

I didn't like: Customer service stinks.

Company wrote 0 private or public responses to the review from Oct 17, 2016.
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