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Customer service
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Had a window wrapped on the outside of our home. Within a week we received a letter from Window World that a lead testing was conducted.

Not so. Called the company to asked who tested for lead paint (She said Zack) and I told her I saw nothing done. She said he used a tube, which I never saw him use. I was with him at all times.

She became very combative and was talking over me and would not listen to me.

I asked to speak to the owner to complain about her and the test, but she hung up on me. I will never use them again, however I was happy with the other windows they installed, but because of her angry attitude, and the lead test (I feel is a scam) I will use another company to replace my other windows.

Reason of review: Poor customer service.

Company wrote 0 private or public responses to the review from Jul 24.
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