1.5
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Exchange, Refund and Cancellation Policy
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1 comment

I had my whole house replaced in 2014. I had a seal failure and called for one replacement in July 2017.

I am still waiting and have had every excuse in the book. I have been told it was ordered wrong, in wrong warehouse, Hurricane Harvey (which I understand), came in damaged. I have spoke to Brian Young, Robert Smyth once. When you call the company the calls are screened by the call taker.

I have been told they are out of the office and they will not return a phone call. I e-mailed Scott and got a call back from Amy who was not real concerned. They showed up two weeks ago and tried to replace with a pane and it was to small. Alex Young (Brian son) tried to put back and broke the glass.

I now have a large piece of duct tape across the glass.

SO ITS STILL BROKE AND WILL BE YEAR PRETTY SOON. SO LIKE I SAID GOOD AS THE COMPANY.

Review about: Window World Window Replacement.

Reason of review: Poor customer service.

Monetary Loss: $800.

Preferred solution: Let the company propose a solution.

I liked: Sales and instalation.

I didn't like: All aspects of customer service.

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consumerrelations
#1464255
Window World Verified Representative

I am sorry to hear that you're having issues. Please feel free to contact Window World Corporate at 866-740-2100.

We will be happy to reach out to the store for you. Thank you.

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