Martinsburg, West Virginia
Not resolved

Hire Window World of Winchester ONLY if you wish to be frustrated and aggravated. We had their salesman come to our home to give an estimate for a new roof and spouting on our house.

The salesman was very friendly and seemed to know what he was talking about. After getting a few estimates of some companies we decided to go with Window World and gave a deposit of over $3300,00. I was told by their salesman that someone would call me in a day or two to set up the install date. After 2 1/2 weeks with no call I had to call them to see what was going on.

I was told someone would be calling me within a day. After a week and half I called them again to schedule a date. Two days later I finally got a call from them. A date was set and I was told that I was told someone would call as the date came closer to confirm and material would be delivered the day before work would start.

No phone call no material. I again called and had to wait for a call back. I got a call and was told sorry we can do it on the agreed day but they could 2 weeks later. Material was delivered the day before the scheduled day and I made arrangements to be home.

8:00 AM cam and went, the time I was told that the installers would arrive. Around 10:00 AM I received a call saying their truck broke down and that they would not be able to make it, not caring that I had to arrange to be there that day. I was told that they would be there the following day and guaranteed to be completed in one day. Finally they arrived to do my roof.

I was not able to be there the entire day but had to come and go throughout the day. I returned mid day to be told that the spouting that was delivered was about 6 foot too short for both the front and back of the house and new world have to be delivered in a couple days. Finally the following week the roof and spouting were completed. I called Window World that same day to make the balance payment, again a little over $3300.

The next day my wife and I left for a out of town trip. The middle of the day I get a phone call from them asking if I was ready to settle up. I told the person who call that I call them the day before and the full payment was take from my debit account. His reply was "OK" no I'm sorry, our mistake, nothing.

Now this morning nearly 2 weeks later that took another $3300,00 from my account. I called to see what was going on and was told by a very rude person from Window World "Hey it's no big deal it happens all the time" REALLY?!?!?. I was given another number to call and again talked with someone who wanted to given me excuses and even told me nothing showed that I paid the balance in full. I informed her that yes my bank showed all 3 times they received money from me and the 3rd one should have never been taken.

She even told me "Sir, you need to speak English" Sorry but I was born and raised in the US, English is what I speak! Until I told her that I would contact my lawyer did she agree to look into what they took more money and would call back. I finally received a call back and was told they made a mistake, REALLY a $3300.00 mistake, and would return the money to my account but it would be several days before it would show up in my account.

At this time I still don't have the money yet. As far as the work, everything looks OK but I would never do business with them again.

Product or Service Mentioned: Window World Customer Care.

Reason of review: Problems with payment.

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