Salesman came to measure windows and took hours measuring and remeasuring. I am a mechanical engineer and accept double checking yourself but he wasn't even using a good tape measure or holding using it properly.
I kept telling him the old windows didn't have their weights and were dangerous to leave open. He opened one up three times and when I was in another room there was a crash. Yes, glass everywhere and we were in a rainy season. I cleaned it up while he kept remeasuring everything.
I then rigged up cordboard and tape to cover the large opening. He assured me he would go but plastic that night and return the following day to seal up properly. I called the following evening and he was in another town working. He had no intention of returning.
I went and purchased plexiglass to seal up myself the next day and asked him to have someone in Mgmt call me. No one ever did. Window installers were about two hrs late, they rushed through install, caulking was terrible, finish look even worse, and one window didn't fit. They just finished the last window today after waiting additional 9 weeks.
I have talked to the installation supervisor and even sent him pictures of the mess and quality left here. I was told they would inspect, clean, repair, or other all windows. Nothing was done today on any on the other windows and this crew left a terrable mess as well. I paid the final bill and will address the problems myself since it's been almost 4 months since this started and my patience is past expecting anything better from Window World.
The email this morning said a man named xxxx was coming and a totally different person came. I missed work two times because they were no shows, etc.
can't ever suggest anyone consider them. I did so without getting second opinions or quotes due to all their advertisement and now know why.
Product or Service Mentioned: Window World Window Installation.
Reason of review: Bad quality.