State: New Jersey Clear all filters (23 of 899 reviews match)
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1.8
Details
Window World - Still not fix.
Window World - Still not fix.
Window World - Still not fix.
Window World - Still not fix.
Window World - Still not fix.
Siding falling off.not been on a month.you can see wood that they didn't cover. The over hang is not put on right so when the wind blows hard it lifts it up and you can see the wood and insulation. Payed extra 50 dollar for them to wrap the doors and that not done.now...
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1 comment
HurriedWelshCorgi859
#1736195

When Window World was last at this residence all issues were resolved and Client was happy. However, Client signed a Contract stating the siding would be cut and ready for the last 3 windows to go in.

This did not happen and our Installer gave us a bill for an extra $75 to do it in addition to installing the windows. We work with our customers to make sure they have a great experience from beginning to end. Our number one goal is to have customers that are happy with their product and service.

If anyone is not happy with their product they are encouraged to contact their local office. We do have the best Warranty around.

Review
#1620317 Review #1620317 is a subjective opinion of poster.
Service
Window World Siding Installation
Pros
  • Product offerings
Cons
  • Shady unprofessional installers
Reason of review
Poor customer service
Loss
$20000
Preferred solution
Deliver product or service ordered
Tags
  • Terrible Customer Service
1.7
Details
No customer service. They don't respond to anything. They dont stand behind their products. The Contractors do not know what they are doing. Contractors dont care at all about your property. Leaving trash and damaged product which they did not stand behind. Doors and...
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Review
#1239844 Review #1239844 is a subjective opinion of poster.
Service
Window World Customer Care
Reason of review
that they are not coming back
1.0
Details
SCAMMED out of $1,500.00. A representative arrived at my home on Saturday, I SIGNED a Contract for 4 replacement windows and provided a $1,500.00 DEPOSIT and I was advised someone from the office will be contacting me to arrange an installation. I called the company...
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2 comments
Anonymous
#1391391

I live here in Oak Creek WI and we have. a TV station called fox 6 and they have a thing called contact 6 where if you have a problem with companies you call them and they help you resolve it .

It’s Great because companies don’t want to be on the news bad mouthing them. Hopefully where you live they have something like that if not try to go to the local tv station and have them bad mouth window world.

I plan on doing that today if my replacement window don’t show up ! I ordered it in August and window world just playing games with me ...what’s new I absolutely HATE Window World

Good Luck

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Review
#1130946 Review #1130946 is a subjective opinion of poster.
Service
Window World Customer Care
Cons
  • Lies
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1500
Preferred solution
Full refund

Window World in East Hanover, New Jersey - Not very good/ unpleasant

All our windows had argon has issues they all leaked we had many problem after almost 1 year the window came . Then they told me I had to pay for installation of the product? So the warranty doesn’t cover install of a warrantied windows?
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Review
#1109500 Review #1109500 is a subjective opinion of poster.
Product
Window World Window
Reason of review
Warranty issue

Short Review on September 20, 2016

1.0
Details
Window world is the worst most unprofessional company i have ever dealt with. From incoherent sales people to an owner who really does not care i completely regret having anything to with this company.
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Review
#922582 Review #922582 is a subjective opinion of poster.
Reason of review
Poor customer service

Window World Window Review

Cranks strip easily....windows change to a purple color....warranty is only for single family homes....?????? Not recommended........
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Review
#896859 Review #896859 is a subjective opinion of poster.
Product
Window World Window
Reason of review
Bad quality
1.0
Details
I hired window world of East Hanover to Install a window we started this process in November of 2015 and I still have no windows in January of 2016. Window world has the worst customer service skills..their a window scam company please do not use this company we work...
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3 comments
canty31
#1094633

im standing by what i said. what difference will it really make if you knew my name it does not change the poor customer service.

when you call you never return the call. my point of concern is not fast service is sufficent service, its the principal for me. when you send representatives to a prospective customer home. sometimes you may have to follow up on them to make sure the customer is satisfied with the product they purchased.

were all the customers questions and concerns answered. this is your business this is your brand they represent you and what your company stand for. so before you start blaming customers.

follow up. customer service is the key word that is not registering with you

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Review
#766256 Review #766256 is a subjective opinion of poster.
Product
Window World Window
Reason of review
Poor customer service
2.0
Details
The WORST customer service! From Fred, who no longer is with the company (wonder why--maybe poor customer service) to Patrick to Robert (who I could never speak with). NO one there seems to have a last name as I had asked for Robert's last name so I could send a...
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Review
#786387 Review #786387 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service
1.5
Details
Windows are beautiful, but unfortunately the customer service at this location is horrible. The installation was very sloppy, there is permanent brown finger prints on them, poorly measured and installed (they used folded up cardboard between the windows and frames to...
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1 comment
Anonymous
#1097313

Dear Customer,

I happen to be in the office at the time when you called and spoke to our Operations Manager, and he put you on speaker phone so that I can listen along, and witness how difficult you were on the phone. I have to be honest the way you spoke to him any company Operations Manager would have a hard time helping a customer yelling the way you did.

We simply can't solve or make any situation right for anyone with that type of anger on the phone. We work through any situation by having a normal conversation. As for the statement on how things were installed I have to say that if that was to be true then the completion certificate would of not have been signed that the job was completed to your satisfaction and I don't think anyone would of paid a company for a job like that when the work was completed. I know I wouldn't of.

The job was completed in June/2015 and now we have this complaint you wrote stating that installation was poor in January/2016? Being that amount of time had passed it's hard to validate that. Straight forward I am sorry we could not set up a service sooner due to the schedule being full. You may have not liked the day we had available for you but we did give you the option of the day to help you.

On that note you just refused the day that was available, got upset, threaten to go to social media, and hung up the phone, and at that point the office was not able to help you because you hung up on us. We can help you if you hang up the phone on us. As for the drafty windows I believe there is something else that you are experiencing because the windows have an interlock system in the middle of the windows and when closed properly the windows are not drafty in the middle and function the way they were designed to. I say this because if that was the case then we would have an entire customer base that we have complaining of drafty windows, and it's not he case, so I have reason to believe something else may be a problem.

The comment on Patrick being rude was him not being rude its the answer that he was giving you that you did not like to give you a temporary solution to a problem before we would be able to come and take a look at the problem to see what it is. The phone call had it's challenges based of your anger and I think he did the very best he could based off of the scenario he was put in. In closing to this complaint so that you know we always have the best intentions in serving all of our customers that give us their business. We have the highest gratitude for that business given to us.

I welcome you to call us again with a calm voice and let's help you solve the issue if we can by setting an appointment for one of our service technicians to come to your home and look at what you are experiencing. We will be waiting for your call.

In the meantime, we wish you Happy and Peaceful days and know that we are here for you once you decide to call us again for us to help you. Thank you

The Owner

Review
#766726 Review #766726 is a subjective opinion of poster.
Product
Window World Window
Reason of review
Bad quality

Contact Window World Customer Service

Mailing Address:
Window World Corporate Office
118 Shaver Street
North Wilkesboro, North Carolina 28659
United States
Phone:
(800) 639-8946
All Window World Contacts

Window World Products and Services Reviews

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#845376 Review #845376 is a subjective opinion of poster.
Service
Window World Customer Care
Reason of review
Poor customer service