State: New York Product: Window World Window Installation Clear all filters (8 of 191 reviews match)
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Window World in Farmingdale, New York - Leaking flooding. Wall and floor damage

1.1
Details
Yes I tried to contact them. No responses to my messages. I had 5 windows installed they have all either become stuck or broken. They were placed into original window frame and they all leak. My walls are. I Melina. My floors are buckeling. My kitchen floor floods whenever it rains.
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Review
#1408673 Review #1408673 is a subjective opinion of poster.
Service
Window World Window Installation
Reason of review
Bad quality
2.0
Details
Recently contracted Window World for 9 windows.Salesman told me it would be roughly 6 weeks till installation,well it was more than 6 weeks but I can say they where so worried to get a deposit and we did give 50% down as per contract. Trying to contact WW was something...
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2 comments
Anonymous
#1551550

I won't be buying these windows no matter what the guy on tv says

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Review
#1343417 Review #1343417 is a subjective opinion of poster.
Service
Window World Window Installation
Cons
  • Customer service
  • Service and installation
Reason of review
Bad quality
We had Window World replace 19 windows in my previous house 3 years ago, so when I needed 2 windows replaced in my new house (new build), I called them. Salesman came out and said he could not measure himself because new builds are different, so he was going to send...
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Review
#1329513 Review #1329513 is a subjective opinion of poster.
Service
Window World Window Installation
Reason of review
Poor customer service
Loss
$1200
Preferred solution
Price reduction
Resolved
1.2
Details

Update by user Sep 07, 2017

They completed the job.

Update by user Sep 07, 2017

They came today and finished the job.

Update by user Aug 28, 2017

Still no call from ww to reschedule, it will be a week tomorrow since they're last scheduled visit where they couldn't complete the job and it has been 25 weeks since I have placed the order.

Update by user Aug 23, 2017

No call from...

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1 comment
treeb687_52
#1361089

Ww finally contacted me back today one of the representatives called for the general manager just to schedule the appointment. I would've rather the general manager returned the to calls and voice mails I left him to discuss what happened rather than ignore it.

We are tentatively scheduled for next Tuesday between 9-11am. I'm almost positive I will not hear back from ww they dropped the ball repeatedly and don't want to have to deal with it.

Review
#1088339 Review #1088339 is a subjective opinion of poster.
Service
Window World Window Installation
Reason of review
Order processing issue
I had a problem with Window Word of Johnson City, NY scheduling my windows and door to be installed. They were scheduled at the end of June. I changed the date to the following day about 2 weeks prior to the schedules date with no problem. On the original date of...
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1 comment
Anonymous
#1193863

did you file a complaint with the bbb? I'm trying to get ahold of the owner as well.

I was rudely told that the owner will not call me. Just like if I wanted to speak to the head of Chrysler, he wouldn't call me either.

Review
#893278 Review #893278 is a subjective opinion of poster.
Service
Window World Window Installation
Reason of review
Poor customer service
1.0
Details
This was the worst experience I ever had with home improvement.The installers did have the outside finishing outside, and claimed they were finished. I had to call to get them to come back. When they did come back, they used my extension cord without letting me know in...
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1 comment
Anonymous
#1081299

What did you expect with their prices?

Review
#753477 Review #753477 is a subjective opinion of poster.
Service
Window World Window Installation
Reason of review
Poor customer service
Buffalo NY.We placed our order on 06/18/15 and were told the windows would be installed in Mid August. when we got back from a family vacation on 08/24/15 I contacted window world about the installation. I ended up leaving several messages for the install department...
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Review
#742335 Review #742335 is a subjective opinion of poster.
Service
Window World Window Installation
Reason of review
Poor customer service & order issues
I was lured in by the $189.00.Ok so I went with a more expensive option. No problem, my choice. Then they said within 2 weeks some one would be out to measure. After repeated phone calls they measured in 3 1/2 weeks. They assured my that it will not affect the 8 to 10...
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2 comments
Anonymous
#1059444

I had exact experience except it took 5 months to install after measure and capping was elementary! !!

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Review
#728526 Review #728526 is a subjective opinion of poster.
Service
Window World Window Installation
Cons
  • Whole experience
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Contact Window World Customer Service

Mailing Address:
Window World Corporate Office
118 Shaver Street
North Wilkesboro, North Carolina 28659
United States
Phone:
(800) 639-8946
All Window World Contacts