4105 County Rd 297, Cantonment, FL 32533, USA
Resolved
3.2
Details
Customer service
Discounts and Special Offers
Price Affordability
Product or Service Quality
Value for money
Warranty
0 comments

I have been trying to get an 8 foot sliding glass door replaced for over 2 months. The Pensacola representative has transferred me to a "technician" who so far has; hung up once.

not called back 5 times, did finally show up 4 weeks ago. When Bob did come and look at the door said it must be replaced & the lower track has been redesigned because of the failure we have. I also ordered a replacement window. I called the Pensacola office this past Tuesday June 27th and was told Bob is no longer with Window World.

I was transferred to Mark. Mark knew nothing of my situation but would check into it.

Today June 30th & no one from Window World has attempted to contact us. The Sliding door is about to fall out.

Product or Service Mentioned: Window World Door Replacement.

Reason of review: Poor customer service.

Monetary Loss: $1000.

Preferred solution: Let the company propose a solution.

Window World Cons: Lack of customer service local staff is ignoring us.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment