Baton Rouge, Louisiana
Not resolved
1.7
Details
Customer service
Exchange, Refund and Cancellation Policy
Value for money
0 comments

Happy with the quality and look of the new windows from Window World of Baton Rouge.

Very unhappy with the installation and customer service. Installers damaged sheet rock and left glass and trash inside and outside the house. Although they did come and fix 2 screens that weren't installed properly, repaired the sheet rock damage, and cleaned up a little bit, I am going to have to go purchase paint (bought the house a year ago and don't have the paint) and repaint areas myself at my cost.

I have called the office several times and the customer service is awful.

I left a voicemail for the sales rep telling him that I was not happy with the installation and the way things were handled, but I got no reply.

Window World even sent me a survey where I expressed these points, but I received no reply.

When we originally spoke with the sales rep about the windows, we also got a quote on doors, soffits and fascia. We will definitely not be considering window world for any additional work.

Product or Service Mentioned: Window World Window Installation.

Reason of review: Installers caused damage, didn't clean. Customer service is awful..

Preferred solution: Give your installers vacuums. Teach them how to properly do the job without doing damage. Learn to respect people's property. Hire people with empathy and personalities to answer the phones. Make sure there is follow up after the job..

Window World Pros: Product itself.

Window World Cons: Installers damaging property, Trash left behind, Poor customer service, No response from sales after sale was made.

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