State: North Carolina Product: Window World Window Clear all filters (8 of 314 reviews match)
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1.0
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Window World - POOR QUALITY PRODUCT
Our Window World windows were purchased in 2010. In less than 10 years, they have become completely defective. This is a very low-quality, poorly-made product and Window World customer service does not back their product. Out of the 10 Window World windows installed in...
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Review
#1603490 Review #1603490 is a subjective opinion of poster.
Product
Window World Window
Cons
  • Terrible customer service
  • Poor quality
  • Warranty subject to conditions
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Let the company propose a solution

Window World in Raleigh, North Carolina - You get what you pay for

1.0
Details
like many others, I waited forever for my windows (5 weeks turned into 3 months) with no word or update from the company. When the installation finally happened (they didn't call me, I called them) one window was broken. Cardboard was taped in its place and I waited another 6 weeks for a replacement. No phone calls to apologize for inconvenience or to update on delivery. When I suggested some kind of discount should be offered they were shocked. Finally agreed to $25 off.
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Review
#788070 Review #788070 is a subjective opinion of poster.
Product
Window World Window
Reason of review
Poor customer service
Preferred solution
Price reduction
5.0
Details
My family and friends all have had window world windows for nearly 20 years, and the company actually stands behind their lifetime warranties. Every time something seemed off they quickly sent a rep to resolve the problem. I really think their competetors are posting...
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1 comment
Anonymous
#1301683

Nice to finally see some one else post good.

Review
#784136 Review #784136 is a subjective opinion of poster.
Product
Window World Window
Reason of review
Reliable warranty
2.3
Details
Had Windows installed five years ago,the installation was very good,installers were very good, professional,but I found out the windows installed was not the ones I ordered,when window is closed,it seats about 1/16th of an inch less than what was shown and what was on...
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Review
#776990 Review #776990 is a subjective opinion of poster.
Product
Window World Window
Reason of review
Bad quality
4.5
Details
Installers just left and I could not be happier. Very fast installation. Very respectful of my home and family.Lets back up from the beginning the salesman came and we had a very nice conversation and not only did he answer all of my questions he took his time and...
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Review
#753294 Review #753294 is a subjective opinion of poster.
Product
Window World Window
Pros
  • Look of the windows
  • Installation crew
Reason of review
Good customer service

Update by user Aug 20, 2014

I spoke to the owner and apparently it wasn't the manager it was someone from the collection agency that was rude to me and my father. He was not aware that I was spoken to that way and was apologetic. We resolved the situation therefor I can not in good conscious say...

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Review
#523891 Review #523891 is a subjective opinion of poster.
Product
Window World Window
I just had Window World Install 6 windows. The windows themselves don't seem to be to bad, but the installers sucked! They arrived in the morning 1/2 hour earlier than the earliest time stated and the crew foreman (who was the main problem) entered my house and started...
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11 comments
Anonymous
#927366

YOU GET WHAT YOU PAY FOR.

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Review
#235236 Review #235236 is a subjective opinion of poster.
Product
Window World Window
My mother in law told me to look at these posts recently. We had Window World install windows in our main home, our vacation home and in at least 10 homes of friends that we referred. And now they are installing my mother in law's windows. Everyone had a phenomenal...
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9 comments
Anonymous
#290024

Like in anything, you have your good and your bad especially in a francised business. Just like you have your good and your not so good employees.

The Corporation has it standards but the 200 + franchises no doubt varies. From personal experience, my boyfriend works for them, I know the WW in TN leaves much to the imagination. I've seen where they insist the installer make the mis-measured windows fit. Some installers refuse to do half-baked work.

Not to mention any problems that may occur from installing a mis-measured window is a liability on the installers insurance, not Window Worlds. They do sell a good product and their installation pricing is reasonable. I know of 1 Window World francshise that does not provide training of "professional installation experts" before they ever set foot on your property. As this is a claim stated on the corporate website under, products & services, installation.

My boyfriend has more than 15 years install experience and has been sent out on numerous service calls to fix shotty work.

When after seeing shotty work time and time again from the same employee, he shared concerns with the boss who kept the installer on and never provided any training. There are numerous inconsistences which can be sited, however, its all a *** shoot in my humble opinion

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Review
#140381 Review #140381 is a subjective opinion of poster.
Product
Window World Window

Contact Window World Customer Service

Mailing Address:
Window World Corporate Office
118 Shaver Street
North Wilkesboro, North Carolina 28659
United States
Phone:
(800) 639-8946
All Window World Contacts

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