Window World - Numerous Customer Service and Failed Corrective Installation Attampts

We spent $37,000 between 2 homes replacing windows, a roof and a front door. The installers removed our brand new Pella storm door and were unable to reinstall it correctly so it does not latch and my dogs have escaped several times.

They were apparently unable to procure white nails for our white replacement windows and installed black nails which are visible from the outside. They smeared caulk all over the interior trim of 19 windows which will take considerable time to remove. They cancelled 5 corrective installation appointments. The corporate office is not responsive.

After repeated attempts to reach the general manager and owner, I finally was able to meet with Matt, the owner, and Joey, the general manager, who made many promises for corrective work.

Before we could reach an amicable agreement, I was served with a Warrant in Debt for my balance in full before Window World performed any of the corrective work promised in writing. DO NOT HIRE WINDOW WORLD!