Window world did a great job with my windows. I did have to call to confirm status and get the install scheduled.
But they showed up on time, completed early, and had zero issues with the install.
However, the door order experience has been horrendous. The wrong size doors were ordered. The installer did not verify before they started removing the trim work on the current doors. They left the job site with trim removed and no communication on next steps.
I called Window World two weeks later after no phone call or follow up. It took 2 more months for them to find doors that would fit for half the job (4 doors total). The install on those 2 doors were low quality.
And there is no ETA on my two remaining doors. Calls to the project manager go unreturned.
I will never use Window World again after this experience.
Reason of review: Poor customer service.
Preferred solution: Full refund.