I called window world regarding an installation done in 2014. The windows all have cracks above the windows diminishing the integrity of the windows, allowing noise and regardless if cold or heat to bypass windows.
When the old windows were removed the openings were made bigger to get the old windows out and left too much space above the windows and tried to fill it in with caulking. Now that the caulking has settled, it left cracks above the windows.
The window world service person said this was a caulking issue, even though I can see from inside the room to the outside. Therefore, I had to pay a $65.00 service fee plus $10.00 per window for recaulking each window
Product or Service Mentioned: Window World Window Installation.
Reason of review: Warranty issue.
Preferred solution: Let the company propose a solution.
I didn't like: Installation, Poor service.