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1.0

Our Window World windows were purchased in 2010. In less than 10 years, they have become completely defective.

This is a very low-quality, poorly-made product and Window World customer service does not back their product. Out of the 10 Window World windows installed in my home, 7 have developed leaky seals that allow gas between the panes to escape- resulting in a window panes that are impossible to see through. Because of the volume of product that has been affected, it is clear that this is not an isolated problem, and that their product is defective on a widespread scale. When I contacted customer service to resolve this issue, they offered to sell me more windows (with a small discount) with no warranty for the new windows.

This speaks volumes with regards in how confident they are in their product, as they are not willing to back their existing product in my home, nor are they willing to guarantee even their replacement product. I have another brand of windows in my home, and they are completely fine.

It is clear that Window Worldโ€™s product is junk, and so is their company. Donโ€™t spend your money there.

Reason of review: Poor customer service.

Monetary Loss: $1500.

Preferred solution: Let the company propose a solution.

Window World Cons: Poor quality, Terrible customer service, Warranty subject to conditions.

Location: 4401 W Wendover Ave, Greensboro, NC 27407

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Helen W Ewg

Window World of VA destroyed our home in May 2021 doing over $150k worth of damage. Please file a complaint against them with your state DPOR and BBB, so they will have this injustice legally noted, and lose their A Rating which will help prevent them from continuing to do these things to so many others in the future.

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