Saratoga Springs, Utah
Not resolved
1.7
Details
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
0 comments

Too many things to list. I've posted pictures of the windows these hacks installed.

Different sized trim was used on adjacent windows making one look bigger than the other. Gaps in the sides of the window trim...come on in Box Elder bugs! And finally (drum role please) they installed the sliding glass window inside out!!! I'm not making this up!!!

The low-e film is on the inside instead of the of the outside. So, when you're sitting in our family room looking out, the two windows that boarder our sliding glass door appear clearer while the sliding glass door has a bluish tint. When standing outside of our house on the deck you see exactly the opposite. This...blows...my...mind.

I have verbally spared with the owner here in Utah - I have never met a more stubborn man. When I hear the radio adds come on and he and his wife are singing I have to change the station.

By the way, I called the Window World headquarters. They seamed to be genuinely interested during our first phone call. I sent them pictures of this botched mess.

Nothing. And they're Gephardt approved. I hate you Gephardt as much as Window World!!!!!!!!

How a company like this is still in business is beyond me. I wish I could go back in time.

Product or Service Mentioned: Window World Window.

Reason of review: Bad quality and customer service.

Monetary Loss: $4000.

Preferred solution: Let the company propose a solution.

Window World Cons: Craftsmanship, Complete lack of customer service, Shady unprofessional installers.

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