I sent an query to WW for costs to replace 17 windows. Got a pleasant email from rep named Katrina. I had time before that to review complaints online about WW and what a SHOCK! I kindly let Katrina know that based on all the complaints I was going to pass doing further business with WW. One hour later I get the following letter from the President of WW - Greg Deathridge attacking me and other industry competition in a very condescending and very unprofessional response from an Executive in the business. If he felt compelled to send me such a nasty, aggressive and attacking letter in order to defend WW then we made the right decision to take our business elsewhere. I am happy to provide anyone that would like a true copy of the email if you want it for yourself. Stay away from communicating with WW, especially the President of the company. Now, had he made the approach to emphasize what WW offers in comparison to the competitors I may have listed but he did not,, he ATTACKED immediately!!! here is his letter:
I understand you selecting someone else for your Window project however, in light of your comments I felt it important to lay out a few facts.
1. Window World is the largest installer of Replacement windows in the United States.
2. Window World has an A+ rating with the BBB. ( our complaint ratio Nationwide is .0003 %) By the way , if the complaint ratio is the sole reason for doing business with someone then I assume that you do not purchase product from Home depot or Lowes as both companies ratios are off the charts and neither belong to the BBB.
3. We are one of Three companies in the Country to earn the Prestigious Good Housekeeping Seal which gives you a Money back guarantee from their 100 year old organization. ( We looked and couldn't find Thompson Creek on that list)
4. Window World is ranked above Anderson, Pella, Milgard and others by J.D.Power and associates. (Only Simonton ranked above us.) Further J.D. Power and Associates said in their published ranking report that Window World had the best Warranty package in the industry. ( We also checked this list and couldn't find Thompson Creek)
5. Window World installs over I million windows per year so the fact that you would see a few complaints across the Country is not surprising when we are in 4 times as many houses as our closes competitor. ( That's why we are ranked so high with the BBB because they understand that it is an exceptional feat to maintain a .0003% complaint ratio with this type of volume.
6. Window World has raised 2.2 Million for ST. Jude's Children's hospital in only 4 years. (That's why I was taken aback by your comment that " you would not feel comfortable doing business with a company like us" wow!
7. Window World's installed price is 50% less than what you just paid with Thompson Creek with a product that doesn't rank as high.
Finally, I'll close with this question… If you have a small tear in your Window screen 5 years down the road will Thompson creek come back a replace the screen for you with no questions ask? Window World would!!
Greg DeathridgePresidentWindow World of DC,, Northern Virginia, Las Vegas, Bakersfield and FresnoDC- 703-378-3999Northern Virginia- 540-722-4014Las Vegas- 702-897-8209Bakersfield- 661-871-1510Fresno- 559-294-0991
email@example.com"Simply the Best for Less"