I ordered my windows/signed my contract on Oct. 17th, 2011 and going on to week 11 with no windows.
Starting to get worried. I have dropped $2202 for their requirment of deposit. Both my wife and I have called the last few weeks and have been told they have been manufactured, but just waiting shipment to the Des Moines, IA location so the installers can setup a date. I have repeatedly asked for the reasons they haven't been shipped yet/arrived/can't they check to see what is going on between the manufacturer, are they sitting on a pallet somewhere, etc.
and I am told, "sir, we will contact you when they arrive and we can arrage install." I have also asked for a refund, they said that "process is not available." I am giving them until the end of the year to setup a install date, then will seek legal council along with opening a complaint with the BBB. Another thing is my in-laws had someone come out to their place and they were told the windows could be ready to be installed in 2 to 3 weeks. Same exact windows we ordered. With both my wife and I calling for several weeks, we are told the same exact story.
I cannot state how clear I have made it with the people I have talked to where I want to know where my windows are at. Is there a logistical problem, are they sitting on a pallet. It seems that the sales office cannot establish communications with the point of manufacturer. I run two businsses and this is not how you do business.
I have called the Corporate Center and left a message, awaiting to hear back. If I can't get an install date by 12/30/2011, I am afriad I will have to seek legal council along with opening a case with the BBB.
Monetary Loss: $2202.