Window World representative came to my home and gave me a proposal for almost $9,000 for 20 windows and left brochures with me. When he returned for me to sign the contract I told him I read the warranty brochure that he left and it stated that labor only had a ONE YEAR warranty as opposed to the live time warranty they advertised and the warranty on the windows was handled through a third party company.
He said this issue had been raised before and he would have his boss call me.
His boss called and said not to be concerned about what the written warranty said, he would stand behind the installation.
I was not comfortable since the installation is done be subcontractors so I told him I wanted a five year warranty in writing to cover the windows and installation. He said okay he would do that but I never heard from him or any representative from Window World again.
Product or Service Mentioned: Window World Window.