Window World Reviews

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Window world is the worst
Window world is the worst
Window world is the worst
Window world is the worst
I decided to replace our windows with impact windows and while shopping for companies to do the work, I saw Window World of West Palm Beachs TV commercials. They feature what appears to be the owner and his family promising a job that would be simply the best for less...
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12 comments
#2033442

A word to the wise.

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Featured
ID
#1082727 Review #1082727 is a subjective opinion of poster.
Service
Window World Window Installation
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

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New Reviewer
A week after installation the door started to show dark spots around in certain areas in the door glass. I called, and they asked me to take pictures and send it to them. Elizabeth, person responsible for inspection told me that have to order a new patio door and asked...
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ID
#2960048 Review #2960048 is a subjective opinion of poster.
Location
Orlando, Florida
Loss
$2809
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer
Window World - Installation and support
Window World - Installation and support
Window World - Installation and support
Window World - Installation and support
Window World - Installation and support
Update by user Oct 07, 2021

Nothing is working as far as I am concernedNo return callsTerrible Installation Damaged J Channel and siding Windows are not square and some will not close for lockingSpoke with people who promise a lot but deliver nothingLot of lip service but no action

Update by user Oct 07, 2021

No one returns...

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ID
#2947176 Review #2947176 is a subjective opinion of poster.
Location
Houston, Texas
Cons
  • No return calls no problem escalation incomplete installation
Preferred solution
Deliver product or service ordered
New Reviewer

The worst service ever! Do not do business with them.

Waiting to have windows installed. Always rescheduling. 3 times now. Do not use this company. Very unhappy customer.

User's recommendation: Run.

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1 comment
#2073318

In had them installed. First night one stalled shut and I ended up s.

hitty myself. I was pissed off.

ID
#2944402 Review #2944402 is a subjective opinion of poster.
Location
Des Moines, Iowa
Loss
$200
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer

Resolved: Incompetence

Update by user Sep 29, 2021

I think they should offer a refund for all the inconvenience, the anxiety they have caused me along with an apology..

Original review posted by user Sep 29, 2021
I have waited 5 months for my doors to arrive but went they came in they were too big! They have not done anything right. Is been a very unpleasant experience.

User's recommendation: Think it twice!

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Resolved
ID
#2919819 Review #2919819 is a subjective opinion of poster.
Cons
  • Scheduling
  • Unreliable
  • Lack of customer serice
Preferred solution
Apology

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New Reviewer
Hi Tammy my name is Tammy Scott. We are having a terrible time getting our project finished. Its been 17 months they still arent done and we just received a bill to start paying Wells Faro. So you all got paid and here we sit with a bill and an unfinished project. This...
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ID
#2919519 Review #2919519 is a subjective opinion of poster.
Location
Lenexa, Kansas
Preferred solution
Price reduction

I'm pissed because it has taken 7 months and my new Windows are still not installed. The windows were suppose to be installed on a least 2 occassions but like today they had me waiting all day .

1.My windows are supposed to be installed today but again as usual they say they can not find their crew who was on his way. They act like the crew is on a lost submarine, The Thresher or the Scorpion. 2. My windows were ordered 7 months ago. The windows have been in their possession for 3 months. But because I paid in advance, they took their time and now they are taking more time. 3. They do not care about their customers. When they had My windows in their possession, I tried to get them installed. They would not come and install them. I asked several times to speak to a ManagNoer, theyvwould asked to

User's recommendation: Do not buy from Window World and do not pay in advance. There are many other window chains and I chosen the wrong one.

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ID
#2876666 Review #2876666 is a subjective opinion of poster.
Location
Charlotte, North Carolina
New Reviewer

Dirty Windows

Why in the world does a company of your size put beautiful windows in for customers and not clean them. I spent $10,000 which wasn't a small amount for me. The windows are very nice, but at 78 years of age, it is difficult for me to climb and scrape glue and clean these windows.

User's recommendation: Don't buy from Window World.

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ID
#2816258 Review #2816258 is a subjective opinion of poster.
Loss
$300
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Delays

Ordered windows, $13000.00 worth, early May and still cant get windows. Ordered impact windows for hurricane season but I guess itll be over before I see them, if I do. Have never received a call from the company telling me what the problem is but I started calling after the initial period of 4 to 6 weeks the salesman told me. Every time I call they say it will be the end of the next month, whichever month that might be. For now, its the end of September.. maybe. They say some items are on back order, but not which iteems
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ID
#2803432 Review #2803432 is a subjective opinion of poster.
Location
Rockledge, Florida
Cons
  • Not delivered
Preferred solution
Deliver product or service ordered

Cancel window order

I havent heard from anyone????? Nobody has contacted me about my complaints or offered any kind of resolution. I guess if you dont say anything it will just go away. I just dont understand how a company like window world can let this happen. They refuse to let me get to any kind of upper managementall they can say is that they are working on it

User's recommendation: Do not do business with this company it’s been a huge debacle.

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ID
#2780567 Review #2780567 is a subjective opinion of poster.
Location
Dallas, Texas

Cancel window order

Window World - Cancel window order
I cant get my window order finished. Over a month now and nobody at windows world can help me. The sad thing is I have another order pending what a disaster

User's recommendation: Do not ever use window world. They will not put me in contact with any kind of management…beating around the bush….it’s a disaster.

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Featured
ID
#2755974 Review #2755974 is a subjective opinion of poster.
Location
Dallas, Texas

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New Reviewer
Window World - Damage of Over $100k To Our Home
Window World - Damage of Over $100k To Our Home
Window World - Damage of Over $100k To Our Home
Window World - Damage of Over $100k To Our Home
Window World - Damage of Over $100k To Our Home
Window World - Damage of Over $100k To Our Home
We would like to tell others about an ongoing situation we have been dealing with for over 2 months to date, which has been inflicted upon us by Window World of Richmond, owned and operated by Matthew Conley. We signed a contract with them on 12/15/20 to replace all 42...
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2 comments
#2049905

The amount of money you are talking about, you are going to have to get advice on how to proceed from a lawyer. You best believe Window World is not going to come off $145k willingly!

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ID
#2691858 Review #2691858 is a subjective opinion of poster.
Location
Clover Hill, Virginia
Service
Window World Window Replacement
Loss
$145000
Preferred solution
Damages to be repaired by another company of our choice and paid for by Window World.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
So dissatisfied with this company After a couple weeks of trying to get a salesman out to measure my windows, I placed an order in mid March The delivery date was 4 to 6 weeks I keep calling the general number for an update on my order In early May they told me they...
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ID
#2670146 Review #2670146 is a subjective opinion of poster.
Location
Richardson, Texas
Pros
  • Great warranty
Cons
  • Not communicating
Loss
$1000
Preferred solution
Deliver product or service ordered

Inferior product

with the windows i ordered i also ordered 100% VINYL half screens. With the installation they installed full screens made of coated metal. i was told that these were better than what i had ordered. after one year these screens are rusting, I have contacted window world in Rockledge, spoke to Rob, and was told that he would "take care of it" I have not heard from him in TWO months. customer serv

User's recommendation: do not shop here,,,,4 windows $5300.00 rusting screens.

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ID
#2627040 Review #2627040 is a subjective opinion of poster.
Location
Cocoa Beach, Florida
New Reviewer
These fraudsters installed the windows of my entire house. I was told the windows have lifetime warranty. Couple of months after the installation we realized one of our upstairs windows was missing a screen. Thinking it was a simple mistake, I called them and simply...
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1 comment
#2025289

I've been trying to fix my glass window bought in 2011 at Window Word and they said they cannot accept the lifetime warranty since the branch where I purchased closed. Very upset about this behavior.

I will never buy a window from this company again. Home Depot is much better.

ID
#2616565 Review #2616565 is a subjective opinion of poster.
Location
Sully, Virginia
Cons
  • Unfinished installation
  • False advertising
  • Like car salesmen
Preferred solution
Deliver product or service ordered

Delay after delay

Too many delays. Because of their mistake, it took 7 months to get all my windows installed. I asked for a discount but got none. I was promised a gift card. Did not happen. When the last window was finally done, they wanted payment right then. I asked if I could delay it 7 months like they did. Crickets.Bullshit

User's recommendation: NO WAY.

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ID
#2577930 Review #2577930 is a subjective opinion of poster.
Location
Albuquerque, New Mexico

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