This company was pretty good when it began, when the owner was still making house calls and really cared about the customer. Customer relations at that time was not an issue. I replaced almost all my windows through Window World. This included 2 very large picture...Read more
We had Window World replace 19 windows in my previous house 3 years ago, so when I needed 2 windows replaced in my new house (new build), I called them. Salesman came out and said he could not measure himself because new builds are different, so he was going to send...Read more
Depew, New York
Trying to get warranty work done is next to impossible. I have plywood covering one window now for two weeks. They are hard to reach on the phone and when you reach them they tell you one thing but don’t follow through. They say they have new ownership but the old...Read more
I didn't like
- Lack of commitment to the customer
- Does not do what they promise
Window World - Wrong wrong wrong!!!
We have been more than patient with our new window installation. They are made wrong all have different measurements , one fell out when we tried to open it . We just keep being told they’ll fix everything and get no where if we could do over we would. May be seeking attorney advise . Don’t know what else to do.
I have tried to have customer service resolve our issues for months. No action on their part. And they never call back when they say repeatedly that they will. I regret using this company. I purchased the hurricane windows, but they have no label stating that they have...Read more
I didn't like
- Never getting the warranty work done
I was SO impressed. I didn't expect to be. Window World was the lowest estimate....buy a fair amount. They advertise a lot. I really expected to get by with the job they did, but did not expect to be impressed. I am IMPRESSED. The job was replacing the upper windows in...Read more
I had my first in home estimate done in April. My deposit check was cashed one week later. Four months later still fighting with them to get them to install. They never call back (even when they say they will). You have to constantly call them for updates - which they...Read more
I didn't like
- Lack of communciation for a solution
- Lack of customer service
- Dislike cannot deliver horrible customer service very unhappy
I see now why they received 1 “star” on the better business bureau website... 1 star actually might be a bit high. The windows are good quality and the salesperson was great. The quality And reliability of the management is very poor. They will schedule you, confirm...Read more
I purchased windows and paid half down at time of purchase and half when installed. They promised 8 weeks to installation. After 8 1/2 weeks, they called and said it’d be another week and a half until installation (ie 10 weeks not 8). After 11 weeks we called and they...Read more
I jave had moat window replacement companies oit to bid on various rent houses. Window World of Murfreeaboro has been by far the best window for the money and they were installed right. The salesman pointed out gutters and other moisture problems that if I didn't...Read more
Do you have something to say about Window World? What happened? What can we help you with?