Window World

I bought and prepaid for windows (Included windows, labor, removal of old windows and disposal fee) to be installed in a house that my ex-wife and daughter were going to live. The house (Property) was not in my name.

I was told that i would receive a call to schedule the installation. During this time of waiting for the windows to arrive i decided that i would install the windows myself in a different house. I called both the the sales person and the office in Prestonsburg Kentucky and informed them i would be coming to pickup the windows. They said that i would have to come in person to the office, sign some papers to get a refund on the installation labor and the removal fee disposal fee.

Then i could take delivery of the windows.

So on 6/26/2025 i show up to pickup the windows and was informed that the windows had been installed.

I NEVER received a call from ANY person from Window World to schedule the install.

The person at window world yesterday said "The owner decided after receiving several pressured calls from the ex-wife to go ahead and install the windows".

The ex-wifes name was not on the order and i paid for the windows out of MY checking account. Her name was not included except for the warranty.

This is quite long, but you need the whole story. We wanted to like Window World, but we didn't. The price was decent, but that's as far as it went. We ordered our windows on August 9th and wrote a deposit check for half the amount, which they promptly cashed the next business day. We were told by our salesman that they were running about 6 to 8 weeks, but it could be 8 to 12 weeks. Seems a bit long, but okay. Then, we waited. We never heard a word. No communication whatsoever. So, at 8 weeks, we called and we were told it would, in fact, be more like 12 weeks. At 12 weeks no word still, so we called and the story changed to, 'No, we told you 12 to 16 weeks' (we were NOT told 12 to 16 weeks). But then, they couldn’t even get them at 16 weeks; it got pushed to 18! And not once during the 18 weeks did anyone from Window World reach out to us. We always had to contact them to try to find out what was going on. Keep in mind they had our deposit from day one.

If we thought we would be waiting 18 weeks for windows, we would never have ordered them. Meanwhile, we have three different neighbors around us having windows replaced. We stopped and asked, 'How long did you have to wait for your windows?'. Two had to wait 4 weeks and one had to wait 5 weeks yet we are waiting 18 weeks. We had to wait longer than the three of them COMBINED. That's beyond ridiculous.

Now it's mid/late-December (that's right, we started in early August), let's get to the installation. Once the windows finally came in, they agreed to come out the very next day. They sent two people to install 14 windows. It took them two days which isn't bad (Dec 18th/19th), but when they finished some of the windows were extremely hard to open and 4 windows failed city inspection for not having enough fasteners. They came back out and adjusted some of the windows and made the correction for the inspection failure on the morning of December 20th (they should have never left with the windows like that in the first place). They didn't pay for the reinspection when they found out about the failure. Instead, they waited until Monday (which is now December 23rd) and the inspectors are already booked for the day. The city is shutting down for Christmas Eve and Christmas day so now we have to wait until the 26th. And, to add insult to injury, Window World tells me, 'Give us a call next year and we will come and finish up putting in the plugs and caps after your final inspection. We are closing today (Dec 23rd) and won't reopen until after the 1st.”

Are you kidding me? After all this? We have been waiting since the first week of August now you're telling me to wait until next year because your windows failed inspection and you decided to wait to pay the fee?

On Jan 2nd, I drove to Window World to pay the remaining balance (I've always felt obligated to pay my bills even if the service is less than stellar). Once again, they cashed my check the very next day at 9am (I get text alerts on my phone when large amounts are withdrawn). Seems strange that a big company like that would need to rush down to the bank for money.

Oh, and by the way, for all you veterans out there. They claim to be veteran-friendly on their webpage and have a huge veteran initiative, but don't expect a military discount.

As for the actual windows, only time will tell. We got their series 4000 double hung insulated windows. They have the Energy Star certification marking on them rated for the southern states. But, until they have been through a few Florida winters and summers, we will reserve judgment. They do have a lifetime warranty (as most companies do) but, if it took 18 weeks to get the windows, how long will it take to get a replacement when/if one breaks?

I had window world come in and replace my windows and their contractor messed up my wood siding installed a new windows and I was told it was my responsibility to fix around the windows. It took 2 1/2 months to install these windows and when I called the main office in Florida, they were never sent nobody out.

I still have windows. It doesnt work customer service there was terrible even called. The corporate office couldnt get much help.

I would not recommend win the world for Nothing. Took me four months to get a bill when I pay these people so if you stay in Florida, be careful bunch of crooks