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Trying to get warranty work done is next to impossible. I have plywood covering one window now for two weeks. They are hard to reach on the phone and when you reach them they tell you one thing but don’t follow through. They say they have new ownership but the old...
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2.0
I didn't like
  • Lack of commitment to the customer
  • Does not do what they promise
#1327964
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Window World - Wrong wrong wrong!!!

We have been more than patient with our new window installation. They are made wrong all have different measurements , one fell out when we tried to open it . We just keep being told they’ll fix everything and get no where if we could do over we would. May be seeking attorney advise . Don’t know what else to do.
1.3
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Style and Design
Turnaround Time
Usability
Value for money
Warranty
Website
#1327802
I have tried to have customer service resolve our issues for months. No action on their part. And they never call back when they say repeatedly that they will. I regret using this company. I purchased the hurricane windows, but they have no label stating that they have...
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1.0
I didn't like
  • Never getting the warranty work done
#1326193
I was SO impressed. I didn't expect to be. Window World was the lowest estimate....buy a fair amount. They advertise a lot. I really expected to get by with the job they did, but did not expect to be impressed. I am IMPRESSED. The job was replacing the upper windows in...
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5.0
#1326115
I had my first in home estimate done in April. My deposit check was cashed one week later. Four months later still fighting with them to get them to install. They never call back (even when they say they will). You have to constantly call them for updates - which they...
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1.0
I didn't like
  • Lack of communciation for a solution
  • Lack of customer service
  • Dislike cannot deliver horrible customer service very unhappy
#1325139
I see now why they received 1 “star” on the better business bureau website... 1 star actually might be a bit high. The windows are good quality and the salesperson was great. The quality And reliability of the management is very poor. They will schedule you, confirm...
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Anonymous
Anonymous

we had the same problem with the Orlando location... WOW

2.1
#1324668
I purchased windows and paid half down at time of purchase and half when installed. They promised 8 weeks to installation. After 8 1/2 weeks, they called and said it’d be another week and a half until installation (ie 10 weeks not 8). After 11 weeks we called and they...
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Anonymous
john h

THEY stuck us bigtime too

1.0
#1323780
I jave had moat window replacement companies oit to bid on various rent houses. Window World of Murfreeaboro has been by far the best window for the money and they were installed right. The salesman pointed out gutters and other moisture problems that if I didn't...
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4.5
#1321860
We ordered windows for the home we are selling, so timing was important. They promised 4 weeks to deliver. It took them almost 3 months to deliver the windows. This affected our ability to list the property and lost a critical timing over the summer to sell the house....
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1.5
I didn't like
  • Customer service when problems occur
  • Delivery problems
  • Unethical behaviour
#1320627

Contact Window World

Mailing Address:
Window World Corporate Office
118 Shaver Street 10741 Endeavour Way C Seminole, FL 33777
N. Wilkesboro, NC 28659
USA
Phone:
(866) 740-2100
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Window World - Great product, terrible installation
Window World - Great product, terrible installation
Window World - Great product, terrible installation
Window World - Great product, terrible installation
Window World - Great product, terrible installation
Window World - Great product, terrible installation
We had Window World come out and replace our windows and sliding glass door about a year ago. The salesman was great and the product looked wonderful. We thought they did a good job installing since they were quick and the guys doing the work looked like they knew what...
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1.2
#1319908