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Window World - I am at wits end
Window World - I am at wits end
Window World - I am at wits end
Window World - I am at wits end
Well first I ordered windows 23 and two doors. Which took much longer than expected but I was okay with that. When they showed up to do my windows there were no doors they said that the order got messed up or something and so the doors came later. But first when they...
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6 comments
Anonymous
#1415400

Thanks so much for taking the time to let us consumers know. Has there been any follow-up or response from Window World?

Please tell us if they made it right or not. If not, I will make sure they pay for it with loss of my business.

Jerry S.

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Review
#1148100 Review #1148100 is a subjective opinion of poster.
Product
Window World Window
Reason of review
Bad quality
1.4
Details
I had my whole house replaced in 2014. I had a seal failure and called for one replacement in July 2017. I am still waiting and have had every excuse in the book. I have been told it was ordered wrong, in wrong warehouse, Hurricane Harvey (which I understand), came in...
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1 comment
consumerrelations
#1464255

I am sorry to hear that you're having issues. Please feel free to contact Window World Corporate at 866-740-2100.

We will be happy to reach out to the store for you. Thank you.

Review
#1225060 Review #1225060 is a subjective opinion of poster.
Service
Window World Window Replacement
Pros
  • Sales and instalation
Cons
  • All aspects of customer service
Reason of review
Poor customer service
Loss
$800
Preferred solution
Let the company propose a solution
Tags
  • Window World poor service
2.4
Details
Long story short. Places and ordered windows (6l windows abd a patio door. Windows were to be installed in April, one window came damaged, had to wait to have reordered, they had to redo sliding door 3 or 4 times, didnt replace wood that was contracted to be replaced,...
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2 comments
Anonymous
#1560938

Thanks, I was looking at their products, I will elsewhere now. Again, many thanks, you saved me a big headache.

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Review
#1353294 Review #1353294 is a subjective opinion of poster.
Service
Window World Installation
Reason of review
Order processing issue
5/18/2018, had salesman out to order large picture window. He measured window and was writing up the order. Never asked if I wanted a colored frame. It would have been white had I not asked about a color. He went back to car to get color samples. Said approx....
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2 comments
Anonymous
#1565513

Horrible company

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Review
#1353146 Review #1353146 is a subjective opinion of poster.
Product
Window World Window
Reason of review
Not as described/ advertised
We ordered three windows on Sept. 12, 2017. It is December 5, 2017 today. I called yesterday and was told it takes 16 weeks from the date you order. Well, I just read a Window World ad that said 4 to 8 weeks from placing your order till installation. We took all window...
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5 comments
Anonymous
#1414336

All this type of issues can be handled with communication

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Review
#1142407 Review #1142407 is a subjective opinion of poster.
Service
Window World Window Replacement
Reason of review
Order processing issue
2.1
Details
We had four windows installed and it took three days to complete, our main window was totally installed incorrectly ,will not open and close properly. Two window were damaged as was one screen when delivered to the job site. Installers were clueless on how to get out a...
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7 comments
Anonymous
#1456138

I am having a horrible experience right now, it’s a slider door unit and nothing about the unit is correct! I can’t get a supervisor to call me back. Does anyone have a number?

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Review
#1091897 Review #1091897 is a subjective opinion of poster.
Service
Window World Window Installation
Cons
  • How they treat the consumer
Reason of review
Bad quality
Loss
$450
Preferred solution
please the customer not company
I order windows and doors to replace the existing one and I was promised it will take 4 to 6 weeks to have my windows and door installed, not only they did not honored what they have in the signed contract but the installed one broken window and I was promised it will...
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1 comment
consumerrelations
#1424988

Please feel free to reach out to our Consumer Relations team at 866-740-2100. Thank you.

Review
#1177314 Review #1177314 is a subjective opinion of poster.
Service
Window World Window Installation
Reason of review
Not as described/ advertised
1.7
Details
They started the job in february had 21 windows.They received the windows and installed in about 4 weeks.One was measured incorrectly. It took 7 weeks to get the one replaced.The screen was too small.I had deep scratches in on one big window.They measured the glass and...
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1 comment
consumerrelations
#1336467

Please feel free to reach out to our Consumer Relations team at 1-866-740-2100. We will be happy to reach out to your local franchise and ask for them to contact you. Thank you.

Review
#1056456 Review #1056456 is a subjective opinion of poster.
Service
Window World Window Installation
Cons
  • No returned calls
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
We made a payment to Window World in the amount of $202.00 more than what was due, the "system" took $2002.00....we contacted the company to have them correct the error they said they could not help us, they need 2 billing cycles to correct the problem and refund our...
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3 comments
winworld
#1363160

Please contact Window World Corporate at 866-740-2100. Once we know the franchise location from which you made your purchase we can then contact the franchisee for further clarification of the matter. Thank you.

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Review
#1091576 Review #1091576 is a subjective opinion of poster.
Pros
  • Quality and price of the product
Cons
  • Were 4 months past the expected installation we were told
Reason of review
Problems with payment
Loss
$2500
Preferred solution
Refund the over payment today!

Contact Window World Customer Service

Mailing Address:
Window World Corporate Office
118 Shaver Street
North Wilkesboro, North Carolina 28659
United States
Phone:
(800) 639-8946
All Window World Contacts

Window World Products and Services Reviews

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Good Morning I am trying to reach out to someone regarding one of your drivers who sideswiped me this morning. He stated that his name was Tyler. He was very pleasant, however, I was VERY shook up and did not get a picture of his license to verify his information. It...
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1 comment
consumerrelations
#1394088

Please reach out to the Consumer Relations Department at 866-740-2100. We will be happy to direct you to the correct franchise. Thanks

Review
#1134316 Review #1134316 is a subjective opinion of poster.
Service
Window World Vehicle Driver
Reason of review
sideswiped by one of your drivers
Loss
$5000
Preferred solution
Let the company propose a solution