filters
State:
Show
City:
Show
Product:
Show
Resolved
Window World - Installer left a new broken window in place

Update by user Jul 12

Today I received an email that my deposit is in the process of being refunded. I will mark this issue resolved when my credit card company confirms this refund from the merchant.

Original review posted by user Jul 03

Ordered windows from Window World of AZ 4/3/2019. Sales rep advised me the glass was the...
View full review
Review
#1575887 Review #1575887 is a subjective opinion of poster.
Service
Window World Window Installation
Cons
  • Product or installation
Reason of review
Damaged or defective
Loss
$1103
Preferred solution
Full refund
Resolved

Update by user Dec 05, 2017

All Taken of!!!

Original review posted by user Nov 16, 2017

I called on Monday And Tuesday,Appt confirmed. My windows were supposed to be installed today,I took the day off work,(60dollars) I have a security system so I had to take down all the sensors and they were to come out on Friday to put them all back 43...
View full review
1 comment
user72491910
#1400269

This was all taken care of!!! They did a good job.

Review
#1132347 Review #1132347 is a subjective opinion of poster.
Service
Window World Customer Care
Reason of review
Problem with delivery
Resolved
1.2
Details

Update by user Sep 07, 2017

They completed the job.

Update by user Sep 07, 2017

They came today and finished the job.

Update by user Aug 28, 2017

Still no call from ww to reschedule, it will be a week tomorrow since they're last scheduled visit where they couldn't complete the job and it has been 25 weeks since I have placed the order.

Update by user Aug 23, 2017

No call from...

View full review
1 comment
treeb687_52
#1361089

Ww finally contacted me back today one of the representatives called for the general manager just to schedule the appointment. I would've rather the general manager returned the to calls and voice mails I left him to discuss what happened rather than ignore it.

We are tentatively scheduled for next Tuesday between 9-11am. I'm almost positive I will not hear back from ww they dropped the ball repeatedly and don't want to have to deal with it.

Review
#1088339 Review #1088339 is a subjective opinion of poster.
Service
Window World Window Installation
Reason of review
Order processing issue
Resolved
3.2
Details
I have been trying to get an 8 foot sliding glass door replaced for over 2 months. The Pensacola representative has transferred me to a "technician" who so far has; hung up once. not called back 5 times, did finally show up 4 weeks ago. When Bob did come and look at...
View full review
Review
#1068226 Review #1068226 is a subjective opinion of poster.
Service
Window World Door Replacement
Cons
  • Lack of customer service local staff is ignoring us
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
Resolved
1.7
Details

Update by user Nov 13, 2016

Window world agree to refund my money and my issue has been resolved.

Original review posted by user Nov 03, 2016

It has been 15 months since we had our windows and storm door installed. The windows are great. The storm door not so much. First of all the door is not as described in the brochure. The door is...
View full review
1 comment
Anonymous
#1291720

I'm glad I read the reviews. They gave me an estimate for a exterior door and storm door, you know, the same sales pitch on how great their service is, they have the best quality doors, their installers are the best in the business yada,yada, yada.

Well the estimate I got was about $ 1500 over what I should pay and the reviews are not so good. Looks like I will be looking elsewhere to get my door replaced.

Review
#948742 Review #948742 is a subjective opinion of poster.
Service
Window World Door Installation
Reason of review
Bad quality
Resolved
I've seen Window World's windows on other peoples homes and they look great but thats not the case with me. Window World Has stood me up 3 times on installation. Ive taken blinds down moved furniture 3 times. All three times they would call the day before the install...
View full review
Review
#941327 Review #941327 is a subjective opinion of poster.
Service
Window World Window Installation
Reason of review
I've been stood up 3 times for installation!
Loss
$700
Preferred solution
Cancel contract! This is unacceptable I've lost $700.00 from taking off work and don't have not one window. This says a lot about the the people WW has working for them. undependable
Resolved
5.0
Details

Update by user Sep 15, 2016

Hi,

UPDATE ON WINDOW WORLD!

They called today and came out to re-measure the Windows. I MISS UNDERSTOOD thinking that the Windows are measured as full tear outs, when actually they are measured as replacement windows. They only measure the size of the existing window, no...

View full review
Review
#917947 Review #917947 is a subjective opinion of poster.
Service
Window World Window Installation
Pros
  • Look of the windows
  • Price
Cons
  • Customer service
Reason of review
Wrong Size
Loss
$875
Preferred solution
Deliver product or service ordered
Tags
  • Poor Experience
Resolved
2.2
Details
Read for yourself and decide if you would ever give this company money or invite them into your home:We purchased 5 windows and 1 sliding door on 11/19/14 for $3482. Installation was in 1/15, and we were charged $950 in labor. On 5/9, after the first heavy rainfall, we...
View full review
Review
#675212 Review #675212 is a subjective opinion of poster.
Service
Window World Window Installation
Cons
  • Poor installation
  • Water damage
  • Poor customer service
Reason of review
Poor customer service
Loss
$1175
Preferred solution
Price reduction
Tags
  • Window Installation
  • Leaky Windows
Resolved

Resolved: Window World - Window Review

3.0
Details
Window World - Window Review
Window World - Window Review
Window World - Window Review
Window World - Window Review
Window World thied to put my NEW replacement windows in my brick house cut out 4 windows put up wood and didnt seal or clean up I had to sealand there is a gap of 1/22 to 13/4 gap they said they would wrap them in aluminum i stopped them and they said at first they will reorder new ones then changed their minds Pat morron called me he is a ignorant *** DONT get them to put windows in your dog house I asked for my money back and he laughed
View full review
Review
#644917 Review #644917 is a subjective opinion of poster.
Product
Window World Window
Reason of review
Bad quality

Contact Window World Customer Service

Mailing Address:
Window World Corporate Office
118 Shaver Street
North Wilkesboro, North Carolina 28659
United States
Phone:
(800) 639-8946
All Window World Contacts

Window World Products and Services Reviews

Compare Window World to

Pella
Pella
242 reviews
1.5
Compare
Resolved

Update by user Apr 22, 2015

Faukty caulking has been replaced.

Original review posted by user Apr 22, 2015

I posted a complaint in March regarding Window World of York and faulty caulking. Because I did not create an account at the time of the original posting, I am unable to indicate that the faulty caulking has since been repaired. I...
View full review
Review
#625522 Review #625522 is a subjective opinion of poster.