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Window World - They Do Not back up their warranty. I called them on a complaint of a window and a replacement door and the person that answered seemed angry I called.

1.8
Details
The door weather strip came off and the window would not stay open. They never showed up and of course not repaired. I spent over $11 thousand dollars and they just left us hanging. Lousey company in my eyes. Stay away from these people.
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Review
#1635163 Review #1635163 is a subjective opinion of poster.
Product
Window World Window
Pros
  • On time
Cons
  • No customer service
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution
Tags
  • Terrible Customer Service

Window World in Cheektowaga, New York - Worst Service

1.8
Details
David is the worst salesman. Never answered or returned his phone, made false promises about following up with installers. Timeline took so long I had to cancel the order. Not a good experience at all.
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Review
#1625109 Review #1625109 is a subjective opinion of poster.
Service
Window World Sales Representative
Cons
  • Lead time
  • Slow service
Reason of review
Poor customer service
Loss
$2700
Preferred solution
Full refund

Window World in Ormond Beach, Florida - Token window

2.3
Details
Window popped nothing touched it. Do not want to fix it.
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Review
#1623963 Review #1623963 is a subjective opinion of poster.
Product
Window World Window
Pros
  • Nice looking window
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution

Window World - Bad windows

2.2
Details
i bought 19 windows 20 years ago and they have been bad for 15 years 90 % want open
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Review
#1621762 Review #1621762 is a subjective opinion of poster.
Product
Window World Window
Pros
  • Installers
Cons
  • Very poor service
Reason of review
Warranty issue
Loss
$2000
Preferred solution
Let the company propose a solution
Tags
  • Bad Install
1.8
Details
Window World - Still not fix.
Window World - Still not fix.
Window World - Still not fix.
Window World - Still not fix.
Window World - Still not fix.
Siding falling off.not been on a month.you can see wood that they didn't cover. The over hang is not put on right so when the wind blows hard it lifts it up and you can see the wood and insulation. Payed extra 50 dollar for them to wrap the doors and that not done.now...
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1 comment
HurriedWelshCorgi859
#1736195

When Window World was last at this residence all issues were resolved and Client was happy. However, Client signed a Contract stating the siding would be cut and ready for the last 3 windows to go in.

This did not happen and our Installer gave us a bill for an extra $75 to do it in addition to installing the windows. We work with our customers to make sure they have a great experience from beginning to end. Our number one goal is to have customers that are happy with their product and service.

If anyone is not happy with their product they are encouraged to contact their local office. We do have the best Warranty around.

Review
#1620317 Review #1620317 is a subjective opinion of poster.
Service
Window World Siding Installation
Pros
  • Product offerings
Cons
  • Shady unprofessional installers
Reason of review
Poor customer service
Loss
$20000
Preferred solution
Deliver product or service ordered
Tags
  • Terrible Customer Service

Window World in Lewiston, Maine - To much and to long a wait

1.5
Details
I paid over 600 bucks for a small window not even two by three. Then had to wait six months to get it put in. June 2019 installed ordered December 2018.. What?
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Review
#1575304 Review #1575304 is a subjective opinion of poster.
Product
Window World Window
Reason of review
Order processing issue
2.3
Details
Misrepresented what I would get, agreed to things not done and took five months to get my doorknob to work properly. Never showed up half the time and lied about. Eing able to do certain things. Horrible!
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1 comment
Anonymous
#1702586

Same thing happened to me. They advertise their windows for $200.00 a piece.

The salesmen came in with a more expensive window and I thought that's what I was getting. He showed me a Low-E window, then asked if I wanted the argon gas in it. I said no, so he wrote standard glass on the contract. My mistake not reading what he wrote before I signed.

My windows are not even insulated, which I found out after they were installed. So I had to then buy solar screens to keep the heat out. Finally got hold of the general manager after a long wait. They refused to do anything about it.

I told him they need to bring the $200.00 window to show, not the other one and all they were out to do was scam senior citizens! Being on a fixed income, I really got taken!!

I would NEVER tell anyone to buy windows from them! This company is in BatonRouge, Louisiana.

Review
#1536337 Review #1536337 is a subjective opinion of poster.
Service
Window World Window Installation
Reason of review
Order processing issue
1.5
Details

Update by user Apr 22

The reason I put $1200 for loss is because that would be my out of pocket for taking time away from my job so many times.

Original review posted by user Apr 22

Nothing went as depicted on commercials or stated by the salesman or management. Installation was horrible. Sloppy work, 5 of 12 windows had to be...
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1 comment
Anonymous
#1702589

Same thing from Baton Rouge Company. Lousy service.

customer service and lying salesman. Lady who referred me was suppose to get a $50.00 referral fee and has never gotten that, so I doubt you'll see your money. If they won't send 50, I doubt they'll send 200.

This was Feb. of this year.

Review
#1519687 Review #1519687 is a subjective opinion of poster.
Service
Window World Window Installation
Cons
  • Poor quailty
  • Do not tell the truth
Reason of review
Poor customer service
Loss
$1200
Preferred solution
Price reduction
1.9
Details
Window World probably does sell a satisfactory replacement window package, but their sales tactics need some serious improvement, especially from the salesperson standpoint. We originally wanted to replace the worst wood windows in our home with vinyl/metal replacement...
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Review
#1500781 Review #1500781 is a subjective opinion of poster.
Service
Window World Installation
Reason of review
Pricing issue
Preferred solution
Price reduction

Contact Window World Customer Service

Mailing Address:
Window World Corporate Office
118 Shaver Street
North Wilkesboro, North Carolina 28659
United States
Phone:
(800) 639-8946
All Window World Contacts

Window World Products and Services Reviews

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Window World installed windows in 2009, the capping was never chaulked, so therefore water got into the open seams of the capping/ wrapping and caused tremendous damage to the wood underneath the capping/ wrapping.DO Not Do Business with Window World of Richmond,...
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#1488377 Review #1488377 is a subjective opinion of poster.
Product
Window World Window
Reason of review
Bad quality