Rating: 4 Stars Clear all filters (15 of 899 reviews match)
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Window World in Ormond Beach, Florida - Poor craftmanship

4.0
Details
as you walk around my house, any window over 44" W are sagging in the middle, very pronounced and Embarrassing, I had one replaced,N/C, but the new one did the same thing. I have a nice house with !!!!!!!!! windows. ,
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Review
#1666254 Review #1666254 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Tags
  • Beware Of Window World

Window World in The Villages, Florida - LACK OF CALLS

3.5
Details
I WAITED 14 WEEKS FOR MY WINDOWS ONLY TO HAVE 4 OF THE 6 WRONG. IT TOOK 4 MONTHS TO GET FIX. I HAD TO STOP ALL THE NONSENSE AND LEFT THE WINDOWS THE WAY THEY WERE. NOT ONCE DID I GET A PHONE CALL FROM ANY OF THE 4 LADIES AT THE OFFICE ASKING IF ALL WAS GOOD. I STOPPED BY THE OFFICE TI RESOLVE THE ISSUE AND WAS TOLD MY THE OFFICE MANAGER "I DID NOT HAVE TO DRIVE TO OCALA SHE WOULD CALL ME" HAHAHA. THE ONLY TIMES I DID GET CALLS WAS FOR PAYMENT, ANOTHER APPT FOR THE INSPECTOR BUT NOT TO SEE IF I WAS HAPPY. STAY OFF TV AND MAKE CALLS.
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Review
#1601126 Review #1601126 is a subjective opinion of poster.
Service
Window World Window Installation
Reason of review
Poor customer service
Preferred solution
I WANT OTHER TO KNOW WHAT THEY WILL NOT BE GETTING.

I will only use window world

4.4
Details
This is my third house that I have used to replace my windows with Window world. I cant say enough about how happy I have always been with the product and customer relations. I wont consider using another company in this price zone.
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Review
#1421600 Review #1421600 is a subjective opinion of poster.
Product
Window World Window
Reason of review
Good quality
3.9
Details
Completed my window install and found that one window is missing a piece of trim. The installer said he could come and fix this the two days later. Called the office and they can not come out for another week to put something in that might take 5 min. Tried to contact...
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Review
#1269580 Review #1269580 is a subjective opinion of poster.
Service
Window World Window Installation
Pros
  • Windows look well made
  • Installation crew
Cons
  • Customer service and quality
  • Lack of communciation for a solution
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
4.0
Details
We bought two sliding doors and 5 windows. The installers advised the windows were measured wrong but would work. All the windows got installed and we paid in full. However, we have had issues with screens, a sash, missing trim and missing hardware. We have been strung...
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Review
#1119642 Review #1119642 is a subjective opinion of poster.
Service
Window World Window Installation
Reason of review
Bad quality
4.4
Details
I had 17 windows installed in June. When the weather cooled in late August/early September I noticed that the one upstairs that we use with a whole house fan did not have a screen. I called the Cambridge office and was told how to locate the window number. I gave the...
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2 comments
Anonymous
#1377688

This posting will be forwarded to the franchise ownership of the Window World location from which you made your purchase. Please know we are sorry your experience has not been more pleasant.

Window World, Inc.

North Wilkesboro, NC

1-866-740-2100

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Review
#1112938 Review #1112938 is a subjective opinion of poster.
Service
Window World Customer Care
Pros
  • Windows
  • Product itself
Cons
  • Customer service stinks
  • Customer service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Follow Up Service
3.9
Details
We have had several windows replaced in our home with no problems and great service from installers who were very proffesional and did great work. East Peoria office personnel are very rude, never return phone calls, and lie about saying that they tried calling but...
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1 comment
treeb687_52
#1360732

I've called their corporate office with no response to my problem they just say they are trying to contact management about the issue and never call back, terrible way to run a company.

Review
#1084072 Review #1084072 is a subjective opinion of poster.
Service
Window World Siding Replacement
Reason of review
Poor customer service
3.6
Details
While we are satisfied with the windows our sales person, we did have one issue which warrants other to be cautious. After the installation was completed and we were cleaning up, we discovered a small electronic item on top of a dresser which was plugged in and used...
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1 comment
Anonymous
#1335727

window world is a cheap company,can not afford skilled installers and have many shady sub contractors working for them

Review
#1040409 Review #1040409 is a subjective opinion of poster.
Service
Window World Customer Care
Reason of review
Property Taken

Window World Roof Installation Review

3.7
Details
Had a roof done 12/1. Had know idea they were coming. Called twice over the last 3 weeks i had to leave messages no return calls. I should have gotten a notice. I plann on having a door done however may reconsider.
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Review
#965326 Review #965326 is a subjective opinion of poster.
Service
Window World Roof Installation
Reason of review
Order processing issue

Contact Window World Customer Service

Mailing Address:
Window World Corporate Office
118 Shaver Street
North Wilkesboro, North Carolina 28659
United States
Phone:
(800) 639-8946
All Window World Contacts

Window World Products and Services Reviews

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4.0
Details
We hired Window World after a free consult and quote. The sales rep measured all areas but said an "expert" will come out to measure at a separate time. That occurred without incident. We were told this would be done in one day (replacing 3 windows and 1 double door)....
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1 comment
consumerrelations
#1220113

We are sorry to hear of your experience.

Please contact us at our Window World Corporate Office and ask for our Consumer Relations Dept.

866-740-2100.

Thank you

Review
#927239 Review #927239 is a subjective opinion of poster.
Service
Window World Window Replacement
Pros
  • Certified tech kyle whitley- very efficient
Reason of review
Poor customer service