we had windows replaced on our family/sunroom a couple of years ago, and have been very pleased with them. 2 months ago, I was getting ready to wash the windows, pulled the blinds all the way up an noticed a crack in one of the windows.
I called the Peoria office and told them about the crack.
they said, give us the serial number of the window and we will order you a new one. about 3 weeks later, the window was replaced, and never ever once was there any hassle, or suggestion of cost...instead, I was told that if we have any problems with the windows, to just give them a call.....that's customer satisfaction in action!
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