Not resolved
Advertised vs Delivered
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

After just 15 months, I was slapped with a 28.99% interest fee ($679) on my balance of $948 by their finance partner because of a promotion that I didn't know anything about. On their paperwork, the only thing that seems to be of concern to them is the company's cancellation policy, which was in BOLD and RED.

This is consumer ripoff. My original balance was $2000. I am unable to determine from what amount the $679 was derived. I stressed to the company representative my concerns upfront regarding my future income.

He continued to sell me on the concept of no interest without being upfront about my deadline before interest would be due.

He just pressed about no interest which is why I made a down payment of over 50%. Seniors & ordinary consumers are being ripped off by Window World & Wells Fargo through this partnership.

Product or Service Mentioned: Window World Window Installation.

Reason of review: Invoice, Sales Presentation & Partnership with Wells Fargo.

Monetary Loss: $509.

Preferred solution: Price reduction.

I liked: Installation crew.

I didn't like: Are using the bait and switch trick.

Company wrote 0 private or public responses to the review from Feb 05.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You signed a loan agreement when you bought the windows. Call Wells Fargo and talk to the branch manager.

The agreement should have a same as cash expiration date where you incur interest. You have the option of paying monthly with interest, or a balloon payment to avoid interest. Whomever went over your loan contract should have pointed that out to you. But Wells Fargo is who you need to deal with now.

Window World will not refund interest charges that the bank (Wells Fargo) stated on your loan contract. Pull out your original paperwork and loan. For instance, 12 months same as cash means you must pay off the loan in 12 months to avoid interest. Wells Fargo may have put your loan on a 2 or 3 year term to make the payments affordable before that last balloon payment.

If you didn't understand what you were signing when you bought your windows, you need to stress that to the Wells Fargo branch manager.

It's up to him/her to train Window World sales staff on how to offer that financing. But once you sign a legal loan document, and that balloon payment date is clearly stated with your signature, there is little recourse you have other than playing ignorant.

to PC #1430905

Wells Fargo Bank “Branches” do not and I will stress “Do Not” handle this financial product. A branch would not know what this paperwork is.

It is the Sales Representative of Window World to responsibly sell the Financial Product to the customer. This means he should be knowledgeable of all the finanacial programs and amortization terms.

Your reply to the consumer was lacking in the intelligence you are asking her to gain. She stressed her financial needs to the Salesman and he did not answer them or process her paperwork correctly. It actually sounds like he had her Wells Fargo Sales Slip filled out for the wrong program.

If he truly had her on the 15 months zero interest then she would not be in this situation as there is no balloon payment or interest unless it’s not paid off by the last 15th installment.

Your customer states this happened on the 15th month.

Your customer should call Wells Fargo as they will investigate this and will retrain this store or choose to cancel the dealer agreement with them.

Please do not call a branch but the number on your Wells Fargo paperwork.

to Christine Jones #1461715

The paperwork says "No interest if paid in __ months".It does not say 0% interest for 15 months.It's pretty obvious what that means. Customer should understand better.

You May Also Like