I purchased 5 hurricane rated windows and one sliding glass door back in April. Its Nov and they still have not completed the job.
When the day finally arrived for my new windows and slider, only my windows got installed as they could not locate the slider. Four weeks later my slider was installed. I called back the next day as there was a crack in the frame and the screen was ripped. Waited another month for a new frame.
Waited three months for a new screen. I am still waiting for them to fix my slider as the weather stripping has been installed wrong. They do not return phone calls.
The installer has no idea why he is coming out and never has the materials needed to complete the job. I will never use this company again.