State: Texas Clear all filters (68 of 899 reviews match)
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1.0
Details
Seals failed on 7 windows after 5 years, mold growing inside windows, under tint. Delivered replacements at end of May, 2019. Guess what, everyone leaks, now have condensation on every replacement sash, but originalsl one are fine! Robert, WW, is a yeller, condensing,...
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Review
#1610224 Review #1610224 is a subjective opinion of poster.
Service
Window World Window Replacement
Pros
  • Lifetime warranty is a joke
Cons
  • Failure to honor warranty
  • Nightmare
Reason of review
Warranty issue
Preferred solution
Windows fixed

Window World in Houston, Texas - Poor installation

1.0
Details
Wind howling in windows and cold aftr 4k
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Review
#1455640 Review #1455640 is a subjective opinion of poster.
Service
Window World Windows Shutters Installation Estimate
Reason of review
Bad quality
1.0
Details
The salesman came out and we had our windows measured, and were told we would have them installed in about 6 weeks in mid November. It's the en of December and I don't have the windows or door installed. I called the salesman the last week of November had he said that...
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1 comment
NonstopSalmon
#1623827

If I understand you correctly, no windows have been installed. Why is it not legal for you to break this contract and demand a refund of your deposit? They didn't provide the service in a timely manner.

Review
#1435649 Review #1435649 is a subjective opinion of poster.
Service
Window World Window Installation
Reason of review
Order processing issue
Installers arrived at our home with cigarettes hanging out of their mouths, did not install windows properly and before they left, stole several items from our home. Window World will take no responsibility for this. WORST customer service ever. Not even an "I'm sorry...
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Review
#1392104 Review #1392104 is a subjective opinion of poster.
Service
Window World Window Installation
Reason of review
Bad quality
I had windows installed after a flood. All seemed great, except they installed a clear window in the bathroom where a frosted window was supposed to go. Called them about it - 3 months later, I'm still waiting on the replacement window and they want me to provide all...
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Review
#1355307 Review #1355307 is a subjective opinion of poster.
Service
Window World Window Installation
Reason of review
Poor customer service
1.0
Details
On 5/2018 our Family Purchased 14 windows from them for our new home in Dallas Tx, salesperson Mr. L Jones meassured all windows as expected and told us the grand price for the quality n shape of the windows picked by my wife and I the total 6100.00. Not bad adter...
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Review
#1347544 Review #1347544 is a subjective opinion of poster.
Service
Window World Sales Representative
Reason of review
Problems with payment
1.0
Details
I have tried to have customer service resolve our issues for months. No action on their part. And they never call back when they say repeatedly that they will. I regret using this company. I purchased the hurricane windows, but they have no label stating that they have...
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Review
#1326193 Review #1326193 is a subjective opinion of poster.
Product
Window World Window
Cons
  • Never getting the warranty work done
Reason of review
Not as described/ advertised
Loss
$9794
Preferred solution
Deliver product or service ordered
We bought two doors from Window World and paid half-sale price for the doors. When the doors arrive Window World call to schedule installation. We ask of a delay since my wife had just had emergency surgery. We reschedule two week later. This time Window World cancel...
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Review
#1311484 Review #1311484 is a subjective opinion of poster.
Service
Window World Door Installation
Reason of review
Poor customer service
Preferred solution
Have door installed promptly during normal business hours

Window World in Houston, Texas - Horrible

2.3
Details
I ordered Windows in March it’s July they’re still not all in. They came to put my windows in a month and a half ago and left two of them they were supposed to of come to days ago they called at 5 o’clock and said they weren’t coming I have yet to hear from them since. I’m sure this is because I already paid everything in advance
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Review
#1305652 Review #1305652 is a subjective opinion of poster.
Service
Window World Window Installation
Reason of review
Order processing issue

Contact Window World Customer Service

Mailing Address:
Window World Corporate Office
118 Shaver Street
North Wilkesboro, North Carolina 28659
United States
Phone:
(800) 639-8946
All Window World Contacts

Window World Products and Services Reviews

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3.9
Details
Completed my window install and found that one window is missing a piece of trim. The installer said he could come and fix this the two days later. Called the office and they can not come out for another week to put something in that might take 5 min. Tried to contact...
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Review
#1269580 Review #1269580 is a subjective opinion of poster.
Service
Window World Window Installation
Pros
  • Windows look well made
  • Installation crew
Cons
  • Customer service and quality
  • Lack of communciation for a solution
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered