State: Texas City: Houston Clear all filters (28 of 899 reviews match)
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1.0
Details
Seals failed on 7 windows after 5 years, mold growing inside windows, under tint. Delivered replacements at end of May, 2019. Guess what, everyone leaks, now have condensation on every replacement sash, but originalsl one are fine! Robert, WW, is a yeller, condensing,...
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Review
#1610224 Review #1610224 is a subjective opinion of poster.
Service
Window World Window Replacement
Pros
  • Lifetime warranty is a joke
Cons
  • Failure to honor warranty
  • Nightmare
Reason of review
Warranty issue
Preferred solution
Windows fixed
1.4
Details
I had my whole house replaced in 2014. I had a seal failure and called for one replacement in July 2017. I am still waiting and have had every excuse in the book. I have been told it was ordered wrong, in wrong warehouse, Hurricane Harvey (which I understand), came in...
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1 comment
consumerrelations
#1464255

I am sorry to hear that you're having issues. Please feel free to contact Window World Corporate at 866-740-2100.

We will be happy to reach out to the store for you. Thank you.

Review
#1225060 Review #1225060 is a subjective opinion of poster.
Service
Window World Window Replacement
Pros
  • Sales and instalation
Cons
  • All aspects of customer service
Reason of review
Poor customer service
Loss
$800
Preferred solution
Let the company propose a solution
Tags
  • Window World poor service
1.0
Details
The salesman came out and we had our windows measured, and were told we would have them installed in about 6 weeks in mid November. It's the en of December and I don't have the windows or door installed. I called the salesman the last week of November had he said that...
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1 comment
NonstopSalmon
#1623827

If I understand you correctly, no windows have been installed. Why is it not legal for you to break this contract and demand a refund of your deposit? They didn't provide the service in a timely manner.

Review
#1435649 Review #1435649 is a subjective opinion of poster.
Service
Window World Window Installation
Reason of review
Order processing issue

Window World in Houston, Texas - Poor installation

1.0
Details
Wind howling in windows and cold aftr 4k
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Review
#1455640 Review #1455640 is a subjective opinion of poster.
Service
Window World Windows Shutters Installation Estimate
Reason of review
Bad quality
1.0
Details
I have tried to have customer service resolve our issues for months. No action on their part. And they never call back when they say repeatedly that they will. I regret using this company. I purchased the hurricane windows, but they have no label stating that they have...
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Review
#1326193 Review #1326193 is a subjective opinion of poster.
Product
Window World Window
Cons
  • Never getting the warranty work done
Reason of review
Not as described/ advertised
Loss
$9794
Preferred solution
Deliver product or service ordered
Featured
2.2
Details
Window World - Just installed Today
So far seems to be a good product, but very disappointed in the installation. Left broken glass, did not vacuum, & EVERY BRAND NEW WINDOW HAS TO BE CLEANED INSIDE & OUT!!!! (Finger prints, sweat drips, shavings) Our house flooded. We are working very hard everyday all...
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1 comment
Anonymous
#1399524

Construction workers are, by law, the laziest, sloppiest persons on Earth.

It is against their code to clean up after themselves.

It is also their duty to be as obtrusive as possible on the jobsite.

That includes loud radios, smoking, yelling, putting equipment and junk anywhere there is an empty space. Hogging roadways when unnecessary, blocking traffic.

Some slob-o stacked drywall sheets 20 ft from the work area against my vintage 1984 Yamaha Double Bass touring kit drums finished in piano black ; retail value about $7500 - more than the job they were hired for.

That was only the beginning of just one example of dozens I could relate. I suppose they are a necessary evil but stay away from the evil and stay necessary.

Review
#1137959 Review #1137959 is a subjective opinion of poster.
Service
Window World Window Installation
Pros
  • Product
Cons
  • Installation experience
Reason of review
Poor customer service
1.0
Details
We ordered our windows on Nov. 9, 2017 and gave 50% deposit as required in the form of a check. Many calls and months went by with excuse after excuse why they couldn't install, or windows were wrong etc. Would speak with salesperson as well as regional customer...
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Review
#1247414 Review #1247414 is a subjective opinion of poster.
Service
Window World Window Installation
Cons
  • Lack of customer service local staff is ignoring us
Reason of review
Poor customer service
Loss
$934
Preferred solution
Full refund
Tags
  • Beware
2.2
Details
I normally don't make posts like this, but Windows World does not respond to my phone calls. We recently had new windows installed by Windows World. The trim was poorly spaced and uneven. We called customer service and a field manager came to fix the problem. When...
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4 comments
Anonymous
#1430923

I am very sorry for the poor job and lack of communication from window world. I have been in the home improvement business, specifically window and door replacement, for 20 plus years.

About 3 years ago I made one of the biggest If not the biggest mistake of my career by accepting a sales position with window world in my area. From the beginning I could see that the company was not in the business of customer service but in the business of customer disservice. Their motto was to get the money no matter what, even if it meant to lie to and or cheat the homeowner. Very unethical across the board and the so called president of the company leading the charge.

Window World has the sales person actually measure the windows to not only price the job but to order the product as well. Believe me when I tell you that most of the sales reps couldn’t read a tape measure if their lives depended on it. This would lead to windows showing up to be installed that were most of the times too small for or too big for the openings which lends to the installation team’s motto of, “all windows are to be installed at all cost to get the remainder of the money.” Very unethical again.

It is a very true statement that you get what you pay for but it sounds like you aren’t even getting that.

Sometimes it is much better to pay a little more from a reputable company that stands behind their products and beside their customers. I know this is a little too late but hopefully it will help other homeowners from making the mistake of giving their hard earned money to sleeze balls like window world and to do a little research that will lead them to a better experience.

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Review
#1176336 Review #1176336 is a subjective opinion of poster.
Service
Window World Window Replacement
Pros
  • Price
Cons
  • Customer service
  • Extremely poor installation
  • Never return phone calls
Reason of review
Poor customer service
Loss
$4500
Preferred solution
Price reduction
We bought two doors from Window World and paid half-sale price for the doors. When the doors arrive Window World call to schedule installation. We ask of a delay since my wife had just had emergency surgery. We reschedule two week later. This time Window World cancel...
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Review
#1311484 Review #1311484 is a subjective opinion of poster.
Service
Window World Door Installation
Reason of review
Poor customer service
Preferred solution
Have door installed promptly during normal business hours

Contact Window World Customer Service

Mailing Address:
Window World Corporate Office
118 Shaver Street
North Wilkesboro, North Carolina 28659
United States
Phone:
(800) 639-8946
All Window World Contacts

Window World Products and Services Reviews

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Window World in Houston, Texas - Horrible

2.3
Details
I ordered Windows in March it’s July they’re still not all in. They came to put my windows in a month and a half ago and left two of them they were supposed to of come to days ago they called at 5 o’clock and said they weren’t coming I have yet to hear from them since. I’m sure this is because I already paid everything in advance
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Review
#1305652 Review #1305652 is a subjective opinion of poster.
Service
Window World Window Installation
Reason of review
Order processing issue