State: Texas City: Houston Product: Window World Window Installation Clear all filters (8 of 191 reviews match)
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1.0
Details
In addition, I asked her how could they call me for installation if they didn't have all the windows? She didn't answer. All she said was that I had to wait until January. Basically, I have to pay and they can do whatever they want and when they want. Completely disappointed with Window World...
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1 comment
NonstopSalmon
#1623827

If I understand you correctly, no windows have been installed. Why is it not legal for you to break this contract and demand a refund of your deposit? They didn't provide the service in a timely manner.

Review
#1435649 Review #1435649 is a subjective opinion of poster.
Service
Window World Window Installation
Reason of review
Order processing issue
All seemed great, except they installed a clear window in the bathroom where a frosted window was supposed to go. Called them about it - 3 months later, I'm still waiting on the replacement window and they want me to provide all the information on that particular...
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Review
#1355307 Review #1355307 is a subjective opinion of poster.
Service
Window World Window Installation
Reason of review
Poor customer service

Window World in Houston, Texas - Horrible

2.3
Details
I ordered Windows in March it’s July they’re still not all in. They came to put my windows in a month and a half ago and left two of them they were supposed to of come to days ago they called at 5 o’clock and said they weren’t coming I have yet to hear from them since. I’m sure this is because I already paid everything in advance
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Review
#1305652 Review #1305652 is a subjective opinion of poster.
Service
Window World Window Installation
Reason of review
Order processing issue
3.9
Details
Completed my window install and found that one window is missing a piece of trim. The installer said he could come and fix this the two days later. Called the office and they can not come out for another week to put something in that might take 5 min. Tried to contact...
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Review
#1269580 Review #1269580 is a subjective opinion of poster.
Service
Window World Window Installation
Pros
  • Windows look well made
  • Installation crew
Cons
  • Customer service and quality
  • Lack of communciation for a solution
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
1.0
Details
We ordered our windows on Nov. 9, 2017 and gave 50% deposit as required in the form of a check. Many calls and months went by with excuse after excuse why they couldn't install, or windows were wrong etc. Would speak with salesperson as well as regional customer...
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Review
#1247414 Review #1247414 is a subjective opinion of poster.
Service
Window World Window Installation
Cons
  • Lack of customer service local staff is ignoring us
Reason of review
Poor customer service
Loss
$934
Preferred solution
Full refund
Tags
  • Beware
Featured
2.2
Details
Window World - Just installed Today
Left broken glass, did not vacuum, & EVERY BRAND NEW WINDOW HAS TO BE CLEANED INSIDE & OUT!!!! (Finger prints, sweat drips, shavings) Our house flooded. We are working very hard everyday all day long. Just didn't plan to have spend all day cleaning up after them....
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1 comment
Anonymous
#1399524

Construction workers are, by law, the laziest, sloppiest persons on Earth.

It is against their code to clean up after themselves.

It is also their duty to be as obtrusive as possible on the jobsite.

That includes loud radios, smoking, yelling, putting equipment and junk anywhere there is an empty space. Hogging roadways when unnecessary, blocking traffic.

Some slob-o stacked drywall sheets 20 ft from the work area against my vintage 1984 Yamaha Double Bass touring kit drums finished in piano black ; retail value about $7500 - more than the job they were hired for.

That was only the beginning of just one example of dozens I could relate. I suppose they are a necessary evil but stay away from the evil and stay necessary.

Review
#1137959 Review #1137959 is a subjective opinion of poster.
Service
Window World Window Installation
Pros
  • Product
Cons
  • Installation experience
Reason of review
Poor customer service
From the start of installation, nothing has been good.They left all kinds of trash everywhere inside and out. Glass was all over my house. They scratched my window ceils in most of my windows. After installation I had an issue with a door and getting this fixed took...
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1 comment
Anonymous
#1071993

Please call Window World consumer relations at 1-866-740-2100. You will need to provide your name and a phone number to be able to comtact you. Thank you.

Review
#742552 Review #742552 is a subjective opinion of poster.
Service
Window World Window Installation
Reason of review
Poor customer service
2.0
Details
Its best to stay away from this business if you don't want to be the unlucky one and draw the short straw. First the install date was delayed. It was claimed that due to severe weather in a state up north the delivery of the windows was delayed. After that time with...
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Review
#739168 Review #739168 is a subjective opinion of poster.
Service
Window World Window Installation
Cons
  • Contract not clear about which windows need down payment
  • Stuck after down payment without recourse if delays occur
  • Sales guy russell
Reason of review
Bad quality
Tags
  • Replacement Windows
  • Energy Efficient Window

Contact Window World Customer Service

Mailing Address:
Window World Corporate Office
118 Shaver Street
North Wilkesboro, North Carolina 28659
United States
Phone:
(800) 639-8946
All Window World Contacts

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