State: Texas City: Houston Product: Window World Window Replacement Clear all filters (3 of 37 reviews match)
filters
State:
City:
Product:
1.0
Details
Totally stupid logic. If windows are condensating, means window is not sealed! Forget about honoring warranty with good windows. Even repair guy said they were having problems with replacements and leaking, not sealing. Don't do business with these people, will regret...
View full review
Review
#1610224 Review #1610224 is a subjective opinion of poster.
Service
Window World Window Replacement
Pros
  • Lifetime warranty is a joke
Cons
  • Failure to honor warranty
  • Nightmare
Reason of review
Warranty issue
Preferred solution
Windows fixed
1.4
Details
I had my whole house replaced in 2014. I had a seal failure and called for one replacement in July 2017. I am still waiting and have had every excuse in the book. I have been told it was ordered wrong, in wrong warehouse, Hurricane Harvey (which I understand), came in...
View full review
1 comment
consumerrelations
#1464255

I am sorry to hear that you're having issues. Please feel free to contact Window World Corporate at 866-740-2100.

We will be happy to reach out to the store for you. Thank you.

Review
#1225060 Review #1225060 is a subjective opinion of poster.
Service
Window World Window Replacement
Pros
  • Sales and instalation
Cons
  • All aspects of customer service
Reason of review
Poor customer service
Loss
$800
Preferred solution
Let the company propose a solution
Tags
  • Window World poor service
2.2
Details
I normally don't make posts like this, but Windows World does not respond to my phone calls.We recently had new windows installed by Windows World. The trim was poorly spaced and uneven. We called customer service and a field manager came to fix the problem. When...
View full review
4 comments
Anonymous
#1430923

I am very sorry for the poor job and lack of communication from window world. I have been in the home improvement business, specifically window and door replacement, for 20 plus years.

About 3 years ago I made one of the biggest If not the biggest mistake of my career by accepting a sales position with window world in my area. From the beginning I could see that the company was not in the business of customer service but in the business of customer disservice. Their motto was to get the money no matter what, even if it meant to lie to and or cheat the homeowner. Very unethical across the board and the so called president of the company leading the charge.

Window World has the sales person actually measure the windows to not only price the job but to order the product as well. Believe me when I tell you that most of the sales reps couldn’t read a tape measure if their lives depended on it. This would lead to windows showing up to be installed that were most of the times too small for or too big for the openings which lends to the installation team’s motto of, “all windows are to be installed at all cost to get the remainder of the money.” Very unethical again.

It is a very true statement that you get what you pay for but it sounds like you aren’t even getting that.

Sometimes it is much better to pay a little more from a reputable company that stands behind their products and beside their customers. I know this is a little too late but hopefully it will help other homeowners from making the mistake of giving their hard earned money to sleeze balls like window world and to do a little research that will lead them to a better experience.

View more comments
Review
#1176336 Review #1176336 is a subjective opinion of poster.
Service
Window World Window Replacement
Pros
  • Price
Cons
  • Extremely poor installation
  • Customer service
  • Never return phone calls
Reason of review
Poor customer service
Loss
$4500
Preferred solution
Price reduction

Contact Window World Customer Service

Mailing Address:
Window World Corporate Office
118 Shaver Street
North Wilkesboro, North Carolina 28659
United States
Phone:
(800) 639-8946
All Window World Contacts