State: Texas Product: Window World Window Installation Clear all filters (17 of 191 reviews match)
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1.0
Details
In addition, I asked her how could they call me for installation if they didn't have all the windows? She didn't answer. All she said was that I had to wait until January. Basically, I have to pay and they can do whatever they want and when they want. Completely disappointed with Window World...
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1 comment
NonstopSalmon
#1623827

If I understand you correctly, no windows have been installed. Why is it not legal for you to break this contract and demand a refund of your deposit? They didn't provide the service in a timely manner.

Review
#1435649 Review #1435649 is a subjective opinion of poster.
Service
Window World Window Installation
Reason of review
Order processing issue
Window World will take no responsibility for this. WORST customer service ever. Not even an "I'm sorry this happened." Just said "Can you prove it?" And told us to "file a police report." They also Continually claimed they had tried to call us and left voicemails but...
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Review
#1392104 Review #1392104 is a subjective opinion of poster.
Service
Window World Window Installation
Reason of review
Bad quality
All seemed great, except they installed a clear window in the bathroom where a frosted window was supposed to go. Called them about it - 3 months later, I'm still waiting on the replacement window and they want me to provide all the information on that particular...
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Review
#1355307 Review #1355307 is a subjective opinion of poster.
Service
Window World Window Installation
Reason of review
Poor customer service

Window World in Houston, Texas - Horrible

2.3
Details
I ordered Windows in March it’s July they’re still not all in. They came to put my windows in a month and a half ago and left two of them they were supposed to of come to days ago they called at 5 o’clock and said they weren’t coming I have yet to hear from them since. I’m sure this is because I already paid everything in advance
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Review
#1305652 Review #1305652 is a subjective opinion of poster.
Service
Window World Window Installation
Reason of review
Order processing issue
3.9
Details
Completed my window install and found that one window is missing a piece of trim. The installer said he could come and fix this the two days later. Called the office and they can not come out for another week to put something in that might take 5 min. Tried to contact...
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Review
#1269580 Review #1269580 is a subjective opinion of poster.
Service
Window World Window Installation
Pros
  • Windows look well made
  • Installation crew
Cons
  • Customer service and quality
  • Lack of communciation for a solution
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
1.0
Details
We ordered our windows on Nov. 9, 2017 and gave 50% deposit as required in the form of a check. Many calls and months went by with excuse after excuse why they couldn't install, or windows were wrong etc. Would speak with salesperson as well as regional customer...
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Review
#1247414 Review #1247414 is a subjective opinion of poster.
Service
Window World Window Installation
Cons
  • Lack of customer service local staff is ignoring us
Reason of review
Poor customer service
Loss
$934
Preferred solution
Full refund
Tags
  • Beware

Window World in San Antonio, Texas - Never Again!!!!

They made marks all over my new trim around the window!!! Put a damn hole in my siding!!! When taking the old windows out, they broke the glass and never cleaned it up!!!!! Horrible company!!!!
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Review
#1163944 Review #1163944 is a subjective opinion of poster.
Service
Window World Window Installation
Reason of review
Bad quality
Featured
2.2
Details
Window World - Just installed Today
Left broken glass, did not vacuum, & EVERY BRAND NEW WINDOW HAS TO BE CLEANED INSIDE & OUT!!!! (Finger prints, sweat drips, shavings) Our house flooded. We are working very hard everyday all day long. Just didn't plan to have spend all day cleaning up after them....
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1 comment
Anonymous
#1399524

Construction workers are, by law, the laziest, sloppiest persons on Earth.

It is against their code to clean up after themselves.

It is also their duty to be as obtrusive as possible on the jobsite.

That includes loud radios, smoking, yelling, putting equipment and junk anywhere there is an empty space. Hogging roadways when unnecessary, blocking traffic.

Some slob-o stacked drywall sheets 20 ft from the work area against my vintage 1984 Yamaha Double Bass touring kit drums finished in piano black ; retail value about $7500 - more than the job they were hired for.

That was only the beginning of just one example of dozens I could relate. I suppose they are a necessary evil but stay away from the evil and stay necessary.

Review
#1137959 Review #1137959 is a subjective opinion of poster.
Service
Window World Window Installation
Pros
  • Product
Cons
  • Installation experience
Reason of review
Poor customer service
2.3
Details
I ordered 6 windows, 1 got "broken" so I had to wait 5 more weeks to get it,then after waiting they shedule me for installation, and then they Beat the supervisor called me to say that they had other jobs bigger than mine so he can't sent no one to install my window...
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Review
#1108516 Review #1108516 is a subjective opinion of poster.
Service
Window World Window Installation
Reason of review
Poor customer service

Contact Window World Customer Service

Mailing Address:
Window World Corporate Office
118 Shaver Street
North Wilkesboro, North Carolina 28659
United States
Phone:
(800) 639-8946
All Window World Contacts

Window World Reviews

  1. 186 reviews
  2. 114 reviews
  3. 44 reviews
  4. 15 reviews
  5. 31 reviews
Window World reviews
2.2
Details
His company is on point until you give them a deposit. After that things fall apart. When crew finally showed up they destroyed my house, started to remove a window that was not being replaced, and promptly left once they got credit card number for final payment....
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Review
#961790 Review #961790 is a subjective opinion of poster.
Service
Window World Window Installation
Pros
  • Salesperson
Reason of review
Poor customer service
Loss
$750
Preferred solution
Let the company propose a solution